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Software · head to head

Grasshopper vs NICE CXone

Grasshopper logo

Grasshopper

Software

The entrepreneur's phone system

From
On request
Rated
-
Full reviewWebsite
NICE CXone logo

NICE CXone

Software

The world's leading cloud contact center

From
$71/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Grasshopper available only in the USA and Canada; the site returns a not available in your region error outside those countries; NICE CXone listed on UK G-Cloud at £43.50 to £132 per user per month for NICE CXone, via reseller SVL

Where they differ

Only the attributes on which Grasshopper and NICE CXone actually diverge.

Attributes where Grasshopper and NICE CXone differ
AttributeGrasshopperNICE CXone
Starting priceOn request$71/month
PlatformsWebWeb, Desktop
FoundedUnknown1986

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Grasshopper

Nothing recorded that NICE CXone does not also cover.

Only in NICE CXone

  • Omnichannel routing
  • ACD
  • IVR
  • WFM
  • Quality management
  • Analytics
  • AI automation
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Grasshopper

No use cases recorded yet. See the Grasshopper review.

NICE CXone

  • Enterprise contact centernot Grasshopper
  • Workforce optimizationnot Grasshopper
  • Quality managementnot Grasshopper
  • Customer analyticsnot Grasshopper

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Grasshopper

  • Available only in the USA and Canada; the site returns a not available in your region error outside those countries
  • Plans start at $14/month only under a promotional discount of up to $75 off select plans, meaning the advertised entry price is not the standing rate

NICE CXone

  • Listed on UK G-Cloud at £43.50 to £132 per user per month for NICE CXone, via reseller SVL

Pricing, plan by plan

Grasshopper

On request

No published plan breakdown. See the Grasshopper review.

NICE CXone

$71/month
  • Digital Agent$71/month
    • Digital channels
    • Basic routing
    • Analytics
  • Voice Agent$94/month
    • Voice
    • IVR
    • Recording
  • Omnichannel Agent$110/month
    • All channels
    • WFO
    • Advanced AI
  • Enterprise$undefined/month
    • Custom
    • Premium support
    • Full suite

Which should you pick?

Choose Grasshopper if

Nothing in the data separates Grasshopper from NICE CXone on the points above - pick on price and on how each one feels to use.

Grasshopper review

Choose NICE CXone if

  • You need omnichannel routing.
  • You work on Web, Desktop.
  • You also want acd.
NICE CXone review

Questions people ask

Is Grasshopper or NICE CXone better?
Neither clearly leads. Grasshopper starts at On request and NICE CXone at $71/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Grasshopper or NICE CXone?
Grasshopper starts at On request and NICE CXone at $71/month.
Does Grasshopper or NICE CXone run on more platforms?
Grasshopper runs on Web. NICE CXone runs on Web, Desktop.
What can Grasshopper do that NICE CXone cannot?
NICE CXone covers Omnichannel routing, ACD, IVR, WFM.
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Related pages

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