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Software · head to head

Mattermost vs NICE CXone

Mattermost logo

Mattermost

Software

Channel-centric collaboration for secure workflows

From
On request
Rated
-
Full reviewWebsite
NICE CXone logo

NICE CXone

Software

The world's leading cloud contact center

From
$71/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Mattermost no prices are published for any of the three paid tiers (Professional, Enterprise, Enterprise Advanced); all require contacting sales; NICE CXone listed on UK G-Cloud at £43.50 to £132 per user per month for NICE CXone, via reseller SVL

Where they differ

Only the attributes on which Mattermost and NICE CXone actually diverge.

Attributes where Mattermost and NICE CXone differ
AttributeMattermostNICE CXone
Starting priceOn request$71/month
Pricing modelquotesubscription
PlatformsWebWeb, Desktop
FoundedUnknown1986

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Mattermost

Nothing recorded that NICE CXone does not also cover.

Only in NICE CXone

  • Omnichannel routing
  • ACD
  • IVR
  • WFM
  • Quality management
  • Analytics
  • AI automation
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Mattermost

No use cases recorded yet. See the Mattermost review.

NICE CXone

  • Enterprise contact centernot Mattermost
  • Workforce optimizationnot Mattermost
  • Quality managementnot Mattermost
  • Customer analyticsnot Mattermost

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Mattermost

  • No prices are published for any of the three paid tiers (Professional, Enterprise, Enterprise Advanced); all require contacting sales
  • Professional is capped at a maximum of 250 users, forcing a move to Enterprise for larger teams
  • Licenses are sold only as prepaid annual subscriptions, and organizations that exceed their licensed seat count must purchase additional seats on a prorated quarterly basis

NICE CXone

  • Listed on UK G-Cloud at £43.50 to £132 per user per month for NICE CXone, via reseller SVL

Pricing, plan by plan

Mattermost

On request

No published plan breakdown. See the Mattermost review.

NICE CXone

$71/month
  • Digital Agent$71/month
    • Digital channels
    • Basic routing
    • Analytics
  • Voice Agent$94/month
    • Voice
    • IVR
    • Recording
  • Omnichannel Agent$110/month
    • All channels
    • WFO
    • Advanced AI
  • Enterprise$undefined/month
    • Custom
    • Premium support
    • Full suite

Which should you pick?

Choose Mattermost if

Nothing in the data separates Mattermost from NICE CXone on the points above - pick on price and on how each one feels to use.

Mattermost review

Choose NICE CXone if

  • You need omnichannel routing.
  • You work on Web, Desktop.
  • You also want acd.
NICE CXone review

Questions people ask

Is Mattermost or NICE CXone better?
Neither clearly leads. Mattermost starts at On request and NICE CXone at $71/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Mattermost or NICE CXone?
Mattermost starts at On request and NICE CXone at $71/month.
Does Mattermost or NICE CXone run on more platforms?
Mattermost runs on Web. NICE CXone runs on Web, Desktop.
What can Mattermost do that NICE CXone cannot?
NICE CXone covers Omnichannel routing, ACD, IVR, WFM.
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Related pages

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