Communication · head to head
LINE WORKS vs Webex by Cisco
LINE WORKS
Communication
Business chat built on the LINE interface, aimed at Japanese firms whose staff and customers already use LINE
- From
- Free
- Rated
- -
The short version
- Each has a real cost: LINE WORKS the external LINE bridge, which is the main reason to choose it, only matters where LINE has consumer penetration, so buyers outside Japan, Taiwan and Thailand are paying for a feature they cannot use.; Webex by Cisco listed on UK G-Cloud at £6 per user per month for Cisco Webex, via reseller Conscia Group UK Ltd (ITGL)
- They diverge on capability: LINE WORKS covers External LINE messaging, Webex by Cisco covers Video and audio conferencing.
- Prices and features above were last checked on 31 August 2026.
Where they differ
Only the attributes on which LINE WORKS and Webex by Cisco actually diverge.
| Attribute | LINE WORKS | Webex by Cisco |
|---|---|---|
| Pricing model | Per user per month | subscription |
| Platforms | Web, iOS, Android, Windows, macOS | Web, Windows, Macos, Linux, Ios, Android |
| Founded | Unknown | 1984 |
Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Communication).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in LINE WORKS
- External LINE messaging
- Chat and channels
- Voice and video calls
- Shared address book
- Calendar and bulletin board
- Drive
- Business email
- Admin controls
Only in Webex by Cisco
- Video and audio conferencing
- Screen sharing and annotation
- Virtual backgrounds
- Recording and playback
- Meeting transcription
- Chat and messaging
- Calendar integration
- Breakout sessions
What people use each for
The jobs each tool is most often brought in to do.
LINE WORKS
- A Japanese retail or service chain whose customers expect to book and enquire over LINE rather than emailnot Webex by Cisco
- A clinic, dealership or estate agency that needs customer conversations on LINE but under corporate retention and auditnot Webex by Cisco
- A Japanese SME under 30 staff that wants managed business chat at no licence cost on the free tiernot Webex by Cisco
- The Japanese subsidiary of a foreign group that needs a local tool for front-line staff alongside the group standardnot Webex by Cisco
Webex by Cisco
- Video conferencingnot LINE WORKS
- Webinarsnot LINE WORKS
- Virtual eventsnot LINE WORKS
- Trainingnot LINE WORKS
- Enterprise communicationnot LINE WORKS
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
LINE WORKS
- The external LINE bridge, which is the main reason to choose it, only matters where LINE has consumer penetration, so buyers outside Japan, Taiwan and Thailand are paying for a feature they cannot use.
- The free tier caps total storage at 5GB across the whole organisation, not per user, so a team sharing photos or documents exhausts it within weeks and is pushed onto a paid plan.
- Business email is only on the Advanced plan at 800 yen per user, so an organisation wanting both chat and mail pays nearly double the Standard rate for every seat including staff who only chat.
- Developer documentation, support and the integration catalogue are strongest in Japanese, which makes it awkward to administer from a non-Japanese IT function.
- It has no serious developer or engineering workflow story, so organisations that also run Slack or Teams for technical teams end up maintaining two chat systems and two directories.
Webex by Cisco
- Listed on UK G-Cloud at £6 per user per month for Cisco Webex, via reseller Conscia Group UK Ltd (ITGL)
Pricing, plan by plan
LINE WORKS
Free- FreeFree
- Up to 30 users
- 5GB total storage
- Chat, calls, calendar and address book
- Standard$450/month
- Unlimited users
- 1TB shared storage
- Annual contract price, 540 yen monthly
- Advanced$800/month
- Everything in Standard
- Business email
- 100TB shared storage
Webex by Cisco
Free- FreeFree
- Unlimited 1:1 meetings
- Group meetings (40 min limit, 100 participants)
- HD video
- Pro$13.5/month
- Unlimited meetings (500 participants)
- Cloud recording and storage
- Advanced scheduling
- Business$18/month
- Everything in Pro
- Custom branding
- Advanced security
- Enterprise$undefined/month
- Unlimited everything
- Dedicated account manager
- Custom deployment
Which should you pick?
Choose LINE WORKS if
- You need external line messaging.
- You want to start without paying.
- You work on Web, iOS, Android, Windows, macOS.
- You also want chat and channels.
Choose Webex by Cisco if
- You need video and audio conferencing.
- You want to start without paying.
- You work on Web, Windows, Macos, Linux, Ios, Android.
- You also want screen sharing and annotation.
Questions people ask
- Is LINE WORKS or Webex by Cisco better?
- Neither clearly leads. LINE WORKS starts at Free and Webex by Cisco at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, LINE WORKS or Webex by Cisco?
- LINE WORKS starts at Free and Webex by Cisco at Free.
- Does LINE WORKS or Webex by Cisco run on more platforms?
- LINE WORKS runs on Web, iOS, Android, Windows, macOS. Webex by Cisco runs on Web, Windows, Macos, Linux, Ios, Android.
- Can I use LINE WORKS for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is LINE WORKS best used for?
- LINE WORKS is most often used for a japanese retail or service chain whose customers expect to book and enquire over line rather than email, a clinic, dealership or estate agency that needs customer conversations on line but under corporate retention and audit, a japanese sme under 30 staff that wants managed business chat at no licence cost on the free tier, the japanese subsidiary of a foreign group that needs a local tool for front-line staff alongside the group standard. Of those, a japanese retail or service chain whose customers expect to book and enquire over line rather than email and a clinic, dealership or estate agency that needs customer conversations on line but under corporate retention and audit are not what Webex by Cisco is typically brought in for.
- What can LINE WORKS do that Webex by Cisco cannot?
- LINE WORKS covers External LINE messaging, Chat and channels, Voice and video calls, Shared address book. Webex by Cisco covers Video and audio conferencing, Screen sharing and annotation, Virtual backgrounds, Recording and playback.
Answered from the vendors’ own pages
LINE WORKS: Can LINE WORKS really message ordinary LINE users?
Yes. That is its core differentiator and the reason Japanese customer-facing businesses buy it.
LINE WORKS: Is there a free plan?
Yes, up to 30 users with 5GB of total organisation storage.
LINE WORKS: Does the Standard plan include email?
No. Business email is Advanced only, at 800 yen per user per month on an annual contract.
LINE WORKS: Is it worth buying outside Japan?
Generally no. Without the consumer LINE bridge it competes poorly against Slack, Teams or Lark on features and ecosystem.
Related pages
More on Webex by Cisco
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