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Software · head to head

NICE CXone vs Quo

NICE CXone logo

NICE CXone

Software

The world's leading cloud contact center

From
$71/month
Rated
-
Full reviewWebsite
Quo logo

Quo

Software

Formerly OpenPhone

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Quo has a free tier, so it costs nothing to try first.
  • Each has a real cost: NICE CXone listed on UK G-Cloud at £43.50 to £132 per user per month for NICE CXone, via reseller SVL; Quo unlimited calling to US and Canadian numbers is subject to a Fair Usage Policy rather than being truly unlimited

Where they differ

Only the attributes on which NICE CXone and Quo actually diverge.

Attributes where NICE CXone and Quo differ
AttributeNICE CXoneQuo
Starting price$71/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, DesktopWeb
Founded1986Unknown

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in NICE CXone

  • Omnichannel routing
  • ACD
  • IVR
  • WFM
  • Quality management
  • Analytics
  • AI automation
  • Salesforce

Only in Quo

Nothing recorded that NICE CXone does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

NICE CXone

  • Enterprise contact centernot Quo
  • Workforce optimizationnot Quo
  • Quality managementnot Quo
  • Customer analyticsnot Quo

Quo

No use cases recorded yet. See the Quo review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

NICE CXone

  • Listed on UK G-Cloud at £43.50 to £132 per user per month for NICE CXone, via reseller SVL

Quo

  • Unlimited calling to US and Canadian numbers is subject to a Fair Usage Policy rather than being truly unlimited
  • Starter tier's $15/user annual rate requires prepaying annually; monthly billing costs $19/user, about 27% more
  • The Sona AI agent automation credits are capped at 1,000 free per plan before additional usage is billed

Pricing, plan by plan

NICE CXone

$71/month
  • Digital Agent$71/month
    • Digital channels
    • Basic routing
    • Analytics
  • Voice Agent$94/month
    • Voice
    • IVR
    • Recording
  • Omnichannel Agent$110/month
    • All channels
    • WFO
    • Advanced AI
  • Enterprise$undefined/month
    • Custom
    • Premium support
    • Full suite

Quo

Free

No published plan breakdown. See the Quo review.

Which should you pick?

Choose NICE CXone if

  • You need omnichannel routing.
  • You work on Web, Desktop.
  • You also want acd.
NICE CXone review

Choose Quo if

  • You want to start without paying.
Quo review

Questions people ask

Is NICE CXone or Quo better?
Neither clearly leads. NICE CXone starts at $71/month and Quo at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, NICE CXone or Quo?
Quo has a free tier; the other does not. Paid plans start at $71/month for NICE CXone and Free for Quo.
Does NICE CXone or Quo run on more platforms?
NICE CXone runs on Web, Desktop. Quo runs on Web.
Can I use Quo for free?
Yes. Quo has a free tier, so you can try it without paying. NICE CXone starts at $71/month.
What is NICE CXone best used for?
NICE CXone is most often used for enterprise contact center, workforce optimization, quality management, customer analytics. Of those, enterprise contact center and workforce optimization are not what Quo is typically brought in for.
What can NICE CXone do that Quo cannot?
NICE CXone covers Omnichannel routing, ACD, IVR, WFM.
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Related pages

More on NICE CXone

More on Quo

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