Software · head to head
Mitchell 1 vs Shopmonkey
The short version
- Each has a real cost: Mitchell 1 the initial subscription term is 12 or 24 months and the subscription cannot be cancelled by the customer during that initial period; Shopmonkey included user licences are capped at 3 on Basic, 4 on Clever and 5 on Genius, with each extra user costing $20 per month
- They diverge on capability: Mitchell 1 covers ProDemand repair info, Shopmonkey covers Digital estimates.
Where they differ
Only the attributes on which Mitchell 1 and Shopmonkey actually diverge.
| Attribute | Mitchell 1 | Shopmonkey |
|---|---|---|
| Starting price | $189/month | $199/month |
| Platforms | Web, Desktop, Mobile, Tablet | Web, Ios, Android |
| Founded | 1918 | 2016 |
Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Mitchell 1
- ProDemand repair info
- Wiring diagrams
- TSB database
- Recall information
- Labor times
- Shop management
- Customer management
- Accounting software
Only in Shopmonkey
- Digital estimates
- Work order management
- Digital inspections
- Customer messaging
- Appointment scheduling
- Reporting & analytics
- Labor guides
- Google Business
Both cover
- Parts ordering
- Parts suppliers
- QuickBooks
- Payment processing
- Data encryption
What people use each for
The jobs each tool is most often brought in to do.
Mitchell 1
- Automotive repair information, wiring diagrams and OEM procedures for independent shopsnot Shopmonkey
- Shop management including estimating, invoicing and work ordersnot Shopmonkey
- Labour time and parts pricing lookup for repair estimatesnot Shopmonkey
Shopmonkey
- Managing estimates, repair orders and invoicing in an auto repair shopnot Mitchell 1
- Digital vehicle inspections sent to customers by text or emailnot Mitchell 1
- Tracking parts inventory, purchase orders and technician timenot Mitchell 1
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Mitchell 1
- The initial subscription term is 12 or 24 months and the subscription cannot be cancelled by the customer during that initial period
- After the initial term the subscription renews automatically month to month and cancelling requires 30 days notice
- Mitchell 1 reserves the right to change pricing on notice before each rental renewal period
- Billing is monthly with payment due within 30 calendar days of the invoice date
- The product ordering page at mitchell1.com/products/order-prodemand redirects to a separate storefront at buymitchell1.net that blocks automated reads
Shopmonkey
- Included user licences are capped at 3 on Basic, 4 on Clever and 5 on Genius, with each extra user costing $20 per month
- The Basic plan at $239 per month allows only 2 digital vehicle inspection templates; unlimited inspections require Clever
- Inventory management, purchase orders, time clock tracking and customisable workflow are all excluded from the Basic plan
- Multi-Shop is custom priced with no published rate and additional user licences on it are call-for-pricing
- The discounted rates of $215, $359 and $449 per month require annual billing rather than monthly
- Annual billing saves up to 10%, so the monthly premium is roughly 11% higher
Pricing, plan by plan
Mitchell 1
$189/month- ProDemand$189/month
- Repair procedures
- Wiring diagrams
- TSBs & recalls
- Manager SE$249/month
- Shop management
- Work orders
- Customer database
- Complete Package$399/month
- ProDemand
- Manager SE
- SocialCRM
Shopmonkey
$199/month- Basic$199/month
- Digital estimates
- Work orders
- Customer database
- Professional$329/month
- Everything in Basic
- Digital inspections
- Text/email communication
- Enterprise$undefined/month
- Everything in Professional
- Multi-location
- Advanced analytics
Which should you pick?
Choose Mitchell 1 if
- You need prodemand repair info.
- You work on Web, Desktop, Mobile, Tablet.
- You also want wiring diagrams.
Choose Shopmonkey if
- You need digital estimates.
- You work on Web, Ios, Android.
- You also want work order management.
Questions people ask
- Is Mitchell 1 or Shopmonkey better?
- Neither clearly leads. Mitchell 1 starts at $189/month and Shopmonkey at $199/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Mitchell 1 or Shopmonkey?
- Mitchell 1 starts at $189/month and Shopmonkey at $199/month.
- Does Mitchell 1 or Shopmonkey run on more platforms?
- Mitchell 1 runs on Web, Desktop, Mobile, Tablet. Shopmonkey runs on Web, Ios, Android.
- What is Mitchell 1 best used for?
- Mitchell 1 is most often used for automotive repair information, wiring diagrams and oem procedures for independent shops, shop management including estimating, invoicing and work orders, labour time and parts pricing lookup for repair estimates. Of those, automotive repair information, wiring diagrams and oem procedures for independent shops and shop management including estimating, invoicing and work orders are not what Shopmonkey is typically brought in for.
- What can Mitchell 1 do that Shopmonkey cannot?
- Mitchell 1 covers ProDemand repair info, Wiring diagrams, TSB database, Recall information. Shopmonkey covers Digital estimates, Work order management, Digital inspections, Customer messaging. Both handle Parts ordering, Parts suppliers, QuickBooks, Payment processing.