Softwr

Automotive · head to head

Mitchell vs Shopmonkey

Mitchell logo

Mitchell

Automotive

Collision estimating and repair solutions

From
On request
Rated
-
Full reviewWebsite
Shopmonkey logo

Shopmonkey

Automotive

The all-in-one auto shop software

From
$215/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Mitchell pricing is not published for repair-estimating or claims-management products; buyers must contact the company directly for a quote; Shopmonkey included user licences are capped at 3 on Basic, 4 on Clever and 5 on Genius, with each extra user costing $20 per month
  • They diverge on capability: Mitchell covers Damage estimating, Shopmonkey covers Digital estimates.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Mitchell and Shopmonkey actually diverge.

Attributes where Mitchell and Shopmonkey differ
AttributeMitchellShopmonkey
Starting priceOn request$215/month
PlatformsWeb, Desktop, Mobile, TabletWeb, Ios, Android
Founded19462016

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Automotive).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Mitchell

  • Damage estimating
  • Parts pricing
  • Photo management
  • Work orders
  • Customer management
  • Reporting tools
  • Mobile applications
  • Insurance companies

Only in Shopmonkey

  • Digital estimates
  • Work order management
  • Digital inspections
  • Customer messaging
  • Parts ordering
  • Payment processing
  • Appointment scheduling
  • Reporting & analytics

Both cover

  • Labor guides
  • Parts suppliers
  • Payment processors
  • Data encryption

What people use each for

The jobs each tool is most often brought in to do.

Mitchell

  • Collision repair shops and auto insurers producing repair estimates and managing claims workflowsnot Shopmonkey

Shopmonkey

  • Managing estimates, repair orders and invoicing in an auto repair shopnot Mitchell
  • Digital vehicle inspections sent to customers by text or emailnot Mitchell
  • Tracking parts inventory, purchase orders and technician timenot Mitchell

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Mitchell

  • Pricing is not published for repair-estimating or claims-management products; buyers must contact the company directly for a quote

Shopmonkey

  • Included user licences are capped at 3 on Basic, 4 on Clever and 5 on Genius, with each extra user costing $20 per month
  • The Basic plan at $239 per month allows only 2 digital vehicle inspection templates; unlimited inspections require Clever
  • Inventory management, purchase orders, time clock tracking and customisable workflow are all excluded from the Basic plan
  • Multi-Shop is custom priced with no published rate and additional user licences on it are call-for-pricing
  • The discounted rates of $215, $359 and $449 per month require annual billing rather than monthly
  • Annual billing saves up to 10%, so the monthly premium is roughly 11% higher

Pricing, plan by plan

Mitchell

On request
  • Estimator$undefined/month
    • Damage estimating
    • Parts pricing
    • Labor rates
  • Management$undefined/month
    • Shop management
    • Work order tracking
    • Customer communication
  • Enterprise$undefined/month
    • Complete solution
    • All modules included
    • Dedicated support

Shopmonkey

$215/month
  • Basic$239/month
    • 3 user licenses
    • $215/month with annual billing (10% savings)
    • 2-way text and email
  • Clever$399/month
    • 4 user licenses
    • $359/month with annual billing
    • unlimited DVI templates
  • Genius$499/month
    • 5 user licenses
    • $449/month with annual billing
    • coupons manager
  • Multi-Shop$null/custom
    • for franchises and 100+ location operations
    • cross-location reporting
    • standardization

Which should you pick?

Choose Mitchell if

  • You need damage estimating.
  • You work on Web, Desktop, Mobile, Tablet.
  • You also want parts pricing.
Mitchell review

Choose Shopmonkey if

  • You need digital estimates.
  • You work on Web, Ios, Android.
  • You also want work order management.
Shopmonkey review

Questions people ask

Is Mitchell or Shopmonkey better?
Neither clearly leads. Mitchell starts at On request and Shopmonkey at $215/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Mitchell or Shopmonkey?
Mitchell starts at On request and Shopmonkey at $215/month.
Does Mitchell or Shopmonkey run on more platforms?
Mitchell runs on Web, Desktop, Mobile, Tablet. Shopmonkey runs on Web, Ios, Android.
What is Mitchell best used for?
Mitchell is most often used for collision repair shops and auto insurers producing repair estimates and managing claims workflows. Of those, collision repair shops and auto insurers producing repair estimates and managing claims workflows is not what Shopmonkey is typically brought in for.
What can Mitchell do that Shopmonkey cannot?
Mitchell covers Damage estimating, Parts pricing, Photo management, Work orders. Shopmonkey covers Digital estimates, Work order management, Digital inspections, Customer messaging. Both handle Labor guides, Parts suppliers, Payment processors, Data encryption.

Answered from the vendors’ own pages

Mitchell: What is the pricing for Mitchell software?

Mitchell does not publish pricing on its website. All pricing inquiries must go through their contact form or by contacting their sales team directly for a consultation.

Source
Shopmonkey: How much does Shopmonkey cost?

Shopmonkey's Basic tier is $239/month ($215/month annually), Clever is $399/month ($359/month annually), Genius is $499/month ($449/month annually), and Multi-Shop requires custom pricing. All prices are in USD with up to 10% savings with annual billing.

Source
Mitchell: How do I get a price quote from Mitchell?

Use the Contact Us link on the Mitchell website to initiate a conversation with their sales team, or contact them through the provided contact form to request pricing information.

Source
Shopmonkey: What features does each Shopmonkey tier include?

Basic includes 3 user licenses, 2-way text and email, and unlimited estimates. Clever adds 4 user licenses and workflow customization. Genius includes 5 user licenses and full platform features including Google Reviews Manager and automated estimate follow-ups.

Source
Mitchell: Does Mitchell offer a free trial?

Mitchell does not publish trial information on its website. Trial availability must be confirmed through direct contact with their sales team.

Source
Shopmonkey: What additional costs does Shopmonkey charge?

Shopmonkey charges $249 upfront plus $10/month per card reader device (available for Basic-Genius tiers). Additional user licenses on Basic cost $20/month each. Payment processing fees and QuickBooks Desktop integration require additional charges.

Source
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