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Customer Support · head to head

Missive vs SharpSpring

Missive logo

Missive

Customer Support

Team inbox and chat for productive teams

From
Free
Free plan
Yes
Full reviewWebsite
SharpSpring logo

SharpSpring

CRM

Marketing automation for agencies

From
$50/month
Free plan
No
Full reviewWebsite

The short version

  • Only Missive has a free tier, so it costs nothing to try first.
  • Each has a real cost: Missive each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive; SharpSpring still operates under the SharpSpring brand name (footer copyright SharpSpring 2026) as a Constant Contact product, serving over 2000 agencies and 10000 businesses per the vendor site
  • They diverge on capability: Missive covers Shared inbox, SharpSpring covers Contact management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Missive and SharpSpring actually diverge.

Attributes where Missive and SharpSpring differ
AttributeMissiveSharpSpring
Starting priceFree$50/month
Free tierYesNo
PlatformsWeb, Ios, Android, Mac, WindowsWeb
CategoryCustomer SupportCRM
Founded20152014

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Missive

  • Shared inbox
  • Team chat
  • Email
  • Tasks
  • Calendar
  • WhatsApp
  • SMS
  • Asana

Only in SharpSpring

  • Contact management
  • Email marketing
  • Landing pages
  • Marketing automation
  • CRM
  • Reporting
  • White labeling
  • Slack

Both cover

  • Zapier
  • GDPR
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Missive

  • Shared team inbox across email, SMS and social messagesnot SharpSpring
  • Collaborating on customer conversations with internal comments and tasksnot SharpSpring

SharpSpring

  • Marketing automationnot Missive
  • Lead generationnot Missive
  • Client managementnot Missive

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Missive

  • Each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive
  • Integrations, automation rules and API access all require the Productive plan at $24 per user per month
  • Rules are capped at 1,000 per workspace even on the paid tiers
  • SAML SSO and IP restriction are Business only at $36 per user per month
  • AI features need either Missive AI credits or a bring your own key arrangement rather than being included

SharpSpring

  • Still operates under the SharpSpring brand name (footer copyright SharpSpring 2026) as a Constant Contact product, serving over 2000 agencies and 10000 businesses per the vendor site

Pricing, plan by plan

Missive

Free
  • FreeFree
    • 3 users
    • Basic features
    • Email & chat
  • Starter$14/month
    • Unlimited users
    • Shared inboxes
    • Rules & automation
  • Productive$18/month
    • Starter + Calendars
    • WhatsApp
    • SMS
  • Business$26/month
    • Productive + API
    • SAML SSO
    • Priority support

SharpSpring

$50/month
  • Professional$50/month
    • Contact management
    • Email marketing
    • Landing pages
  • Agency$100/month
    • Everything in Professional
    • Client management
    • White labeling
  • Enterprise$undefined/month
    • Everything in Agency
    • Custom integration
    • Dedicated support

Which should you pick?

Choose Missive if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Web, Ios, Android, Mac, Windows.
  • You also want team chat.
Missive review

Choose SharpSpring if

  • You need contact management.
  • You also want email marketing.
SharpSpring review

Questions people ask

Is Missive or SharpSpring better?
Neither clearly leads. Missive starts at Free and SharpSpring at $50/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Missive or SharpSpring?
Missive has a free tier; the other does not. Paid plans start at Free for Missive and $50/month for SharpSpring.
Does Missive or SharpSpring run on more platforms?
Missive runs on Web, Ios, Android, Mac, Windows. SharpSpring runs on Web.
Can I use Missive for free?
Yes. Missive has a free tier, so you can try it without paying. SharpSpring starts at $50/month.
What is Missive best used for?
Missive is most often used for shared team inbox across email, sms and social messages, collaborating on customer conversations with internal comments and tasks. Of those, shared team inbox across email, sms and social messages and collaborating on customer conversations with internal comments and tasks are not what SharpSpring is typically brought in for.
What can Missive do that SharpSpring cannot?
Missive covers Shared inbox, Team chat, Email, Tasks. SharpSpring covers Contact management, Email marketing, Landing pages, Marketing automation. Both handle Zapier, GDPR, Web support.

Answered from the vendors’ own pages

Missive: How much does Missive cost per month?

Missive charges $14/user/month for Starter (up to 5 users), $24/user/month for Productive (up to 50 users), and $36/user/month for Business (unlimited users).

Source
SharpSpring: Does SharpSpring offer different pricing for agencies versus enterprise customers?

SharpSpring explicitly tailors pricing to three customer segments: SMBs, Agencies, and Enterprise. Agencies receive month-to-month plans with flexible billing, while enterprise customers get custom plans designed to scale.

Source
Missive: Is there a free trial available?

Yes, Missive offers a 30-day free trial with no credit card required to start.

Source
SharpSpring: Are SharpSpring's agency plans billed monthly?

Yes. The site specifically mentions that agencies receive affordable month-to-month plans, indicating monthly billing flexibility rather than annual-only contracts.

Source
Missive: Does Missive offer yearly billing discounts?

Yes, Missive provides a 20% discount for yearly billing compared to monthly pricing on all plans.

Source
SharpSpring: What payment options are available for SharpSpring?

The site does not specify payment methods or models. Specific pricing details and payment options require contacting SharpSpring directly or visiting their dedicated pricing pages.

Source
Missive: Which plan includes SSO authentication?

The Business Plan at $36/user/month includes SAML SSO, IP restriction, and advanced analytics features.

Source
SharpSpring: Is SharpSpring more affordable than competitors?

SharpSpring describes itself as offering a full feature set for a fraction of the cost of leading competitors, particularly for SMBs. However, specific pricing amounts are not disclosed on the homepage.

Source
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