Software · head to head
Microsoft Bot Framework vs Comm100
Microsoft Bot Framework
Software
Microsoft's framework for building intelligent bots
- From
- Free
- Rated
- -
The short version
- Only Microsoft Bot Framework has a free tier, so it costs nothing to try first.
- Each has a real cost: Microsoft Bot Framework the SDK is MIT licensed and free, but running a bot in production still requires a paid Azure Bot Service or Azure compute resource; Comm100 screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
- They diverge on capability: Microsoft Bot Framework covers Bot Builder, Comm100 covers Live chat.
Where they differ
Only the attributes on which Microsoft Bot Framework and Comm100 actually diverge.
| Attribute | Microsoft Bot Framework | Comm100 |
|---|---|---|
| Starting price | Free | $29/month |
| Pricing model | freemium | subscription |
| Free tier | Yes | No |
| Platforms | Web, Mobile, Messaging apps, Voice | Web, Ios, Android |
| Founded | 1975 | 2009 |
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Microsoft Bot Framework
- Bot Builder
- Language Understanding (LUIS)
- QnA Maker
- Multi-channel support
- Teams
- Slack
- Telegram
Only in Comm100
- Live chat
- Chatbots
- Ticketing
- Knowledge base
- Audio/video chat
- Social messaging
- Salesforce
- Zendesk
Both cover
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Microsoft Bot Framework
- Customer engagementnot Comm100
- Lead generationnot Comm100
- Customer supportnot Comm100
- Sales automationnot Comm100
Comm100
- Live chat and messaging support with agent routingnot Microsoft Bot Framework
- Running chat campaigns and AI assisted support on a websitenot Microsoft Bot Framework
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Microsoft Bot Framework
- The SDK is MIT licensed and free, but running a bot in production still requires a paid Azure Bot Service or Azure compute resource
Comm100
- Screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
- The Startup plan at $39 per agent per month excludes chat routing and audio video chat
- Every AI product is a separate add on quoted by sales rather than included in a plan
- Pricing is per agent, so cost scales with headcount rather than conversation volume
Pricing, plan by plan
Microsoft Bot Framework
Free- FreeFree
- Bot Framework SDK
- Azure Bot Service basic
- Standard$0.5/month
- Advanced connectors
- Premium support
- Premium$undefined/month
- Enterprise features
- Dedicated support
Comm100
$29/month- Team$29/month
- Live chat
- Basic routing
- Reports
- Business$59/month
- Omnichannel
- AI chatbot
- Custom fields
- Enterprise$undefined/month
- On-premise option
- Advanced security
- Custom SLA
Which should you pick?
Choose Microsoft Bot Framework if
- You need bot builder.
- You want to start without paying.
- You work on Web, Mobile, Messaging apps, Voice.
- You also want language understanding (luis).
Choose Comm100 if
- You need live chat.
- You work on Web, Ios, Android.
- You also want chatbots.
Questions people ask
- Is Microsoft Bot Framework or Comm100 better?
- Neither clearly leads. Microsoft Bot Framework starts at Free and Comm100 at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Microsoft Bot Framework or Comm100?
- Microsoft Bot Framework has a free tier; the other does not. Paid plans start at Free for Microsoft Bot Framework and $29/month for Comm100.
- Does Microsoft Bot Framework or Comm100 run on more platforms?
- Microsoft Bot Framework runs on Web, Mobile, Messaging apps, Voice. Comm100 runs on Web, Ios, Android.
- Can I use Microsoft Bot Framework for free?
- Yes. Microsoft Bot Framework has a free tier, so you can try it without paying. Comm100 starts at $29/month.
- What is Microsoft Bot Framework best used for?
- Microsoft Bot Framework is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Comm100 is typically brought in for.
- What can Microsoft Bot Framework do that Comm100 cannot?
- Microsoft Bot Framework covers Bot Builder, Language Understanding (LUIS), QnA Maker, Multi-channel support. Comm100 covers Live chat, Chatbots, Ticketing, Knowledge base. Both handle Web support.