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Software · head to head

ManyChat vs Crisp

ManyChat logo

ManyChat

Software

Chatbot and automation platform for Instagram, Messenger, WhatsApp, and SMS

From
Free
Rated
-
Full reviewWebsite
Crisp logo

Crisp

Software

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ManyChat pro plan pricing scales quickly with contact count, becoming expensive for large audiences.; Crisp free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • They diverge on capability: ManyChat covers Visual Flow Builder, Crisp covers Live chat.

Where they differ

Only the attributes on which ManyChat and Crisp actually diverge.

Attributes where ManyChat and Crisp differ
AttributeManyChatCrisp
Platformsweb, ios, androidCloud-based SaaS
FoundedUnknown2015

Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ManyChat

  • Visual Flow Builder
  • Instagram Automation
  • WhatsApp Automation
  • SMS Marketing
  • Broadcast Campaigns
  • E-commerce Integrations

Only in Crisp

  • Live chat
  • Shared inbox
  • Chatbots
  • Knowledge base
  • Video calls
  • CRM
  • Slack
  • WordPress

What people use each for

The jobs each tool is most often brought in to do.

ManyChat

  • Automating Instagram DM and comment repliesnot Crisp
  • Lead generation via chat funnelsnot Crisp
  • WhatsApp order updates and broadcastsnot Crisp
  • E-commerce cart recovery via chatnot Crisp

Crisp

  • Growing startups needing affordable all-in-one customer support with AI automationnot ManyChat
  • Teams seeking omnichannel support consolidating email, chat, WhatsApp, Messenger, Instagramnot ManyChat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ManyChat

  • Pro plan pricing scales quickly with contact count, becoming expensive for large audiences.
  • WhatsApp automation requires a connected WhatsApp Business API number with separate messaging costs.
  • The free plan has restrictive contact and feature limits compared to paid competitors.
  • Advanced flow logic can become difficult to manage for very complex automation sequences.

Crisp

  • Free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • Free tier customer profile limit of 100; higher limits require upgrade
  • Omnichannel support and workflow automation excluded from Free and Mini tiers
  • White labelling only available in Plus tier ($295+/month)

Pricing, plan by plan

ManyChat

Free
  • Free$undefined/month
    • Limited contacts
    • Core automation features
    • Basic channels
  • Pro$15/month
    • Higher contact limits
    • All channels
    • Broadcast messaging

Crisp

Free

No published plan breakdown. See the Crisp review.

Which should you pick?

Choose ManyChat if

  • You need visual flow builder.
  • You want to start without paying.
  • You work on web, ios, android.
  • You also want instagram automation.
ManyChat review

Choose Crisp if

  • You need live chat.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want shared inbox.
Crisp review

Questions people ask

Is ManyChat or Crisp better?
Neither clearly leads. ManyChat starts at Free and Crisp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ManyChat or Crisp?
ManyChat starts at Free and Crisp at Free.
Does ManyChat or Crisp run on more platforms?
ManyChat runs on web, ios, android. Crisp runs on Cloud-based SaaS.
Can I use ManyChat for free?
Both have a free tier, so you can try either at no cost before committing.
What is ManyChat best used for?
ManyChat is most often used for automating instagram dm and comment replies, lead generation via chat funnels, whatsapp order updates and broadcasts, e-commerce cart recovery via chat. Of those, automating instagram dm and comment replies and lead generation via chat funnels are not what Crisp is typically brought in for.
What can ManyChat do that Crisp cannot?
ManyChat covers Visual Flow Builder, Instagram Automation, WhatsApp Automation, SMS Marketing. Crisp covers Live chat, Shared inbox, Chatbots, Knowledge base.
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Related pages

More on ManyChat

More on Crisp

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