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Customer Support · head to head

LiveAgent vs OnePageCRM

LiveAgent logo

LiveAgent

Customer Support

All-in-one help desk software

From
Free
Free plan
Yes
Full reviewWebsite
OnePageCRM logo

OnePageCRM

CRM

Action-first CRM from Ireland that forces every contact to carry a scheduled next step

From
$9.95/month
Free plan
No
Full reviewWebsite

The short version

  • Only LiveAgent has a free tier, so it costs nothing to try first.
  • Each has a real cost: LiveAgent social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price; OnePageCRM the Next Action requirement is enforced, not optional, so teams that want a passive contact database will fight the product and adoption stalls.
  • They diverge on capability: LiveAgent covers Ticketing system, OnePageCRM covers Next Action enforcement.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which LiveAgent and OnePageCRM actually diverge.

Attributes where LiveAgent and OnePageCRM differ
AttributeLiveAgentOnePageCRM
Starting priceFree$9.95/month
Pricing modelsubscriptionPer user per month
Free tierYesNo
CategoryCustomer SupportCRM
Founded2004Unknown

Identical on both: platforms (Web, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LiveAgent

  • Ticketing system
  • Live chat
  • Call center
  • Social media
  • Knowledge base
  • Customer portal
  • WordPress
  • Shopify

Only in OnePageCRM

  • Next Action enforcement
  • Action Stream
  • Email sync and bulk send
  • Pipeline forecasting
  • Workflow automation
  • Mobile card scanner
  • Delivery pipeline
  • Lead enrichment

What people use each for

The jobs each tool is most often brought in to do.

LiveAgent

  • Multichannel help desk covering email, chat, calls and social messagesnot OnePageCRM
  • Ticketing and shared inbox for customer support teamsnot OnePageCRM

OnePageCRM

  • A small consultancy or agency whose deals are lost to forgotten follow-up rather than to competitorsnot LiveAgent
  • A recruiter or business developer working a long list of relationships where the next touch matters more than reportingnot LiveAgent
  • A team that abandoned a large CRM because nobody updated it and wants something that is a daily to-do list insteadnot LiveAgent
  • A founder-led sales effort that needs pipeline visibility without paying per-contact fees as the database growsnot LiveAgent

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LiveAgent

  • Social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
  • The entry plan is limited to 3 email accounts, 2 live chat buttons and 3 contact forms
  • WhatsApp numbers are rationed by plan, at 5 on Large Business and 20 on Enterprise
  • The advertised prices require annual billing, and monthly billing raises the entry plan from $10 to $13 per agent
  • Every published price is a discounted rate against a higher regular price

OnePageCRM

  • The Next Action requirement is enforced, not optional, so teams that want a passive contact database will fight the product and adoption stalls.
  • Monthly billing costs roughly 50 per cent more than annual at every tier, so evaluating without committing to a year carries a real premium.
  • There is no marketing automation, quoting or service desk, so a growing company will bolt on two or three other subscriptions and eventually consider consolidating onto a suite.
  • Sending is capped at 1,000 emails a day even on the top plan, which rules out using it as the outbound sending tool for larger campaigns.
  • The integration catalogue is small next to HubSpot, Salesforce or Zoho, so anything unusual goes through Zapier, adding both cost and a failure point.

Pricing, plan by plan

LiveAgent

Free
  • Small Business$10/month
    • Ticketing
    • Live chat
    • Knowledge base
  • Medium Business$19/month
    • Everything in Small
    • Call center
    • IVR
  • Large Business$33/month
    • Everything in Medium
    • Social channels (Facebook, Instagram, X, WhatsApp, Telegram, Viber)
  • Enterprise$46/month
    • Everything in Large
    • Dedicated account manager
    • Priority support

OnePageCRM

$9.95/month
  • Professional$9.95/month
    • Billed annually; $15 per user if billed monthly
    • Unlimited contacts, deals, custom fields and tags
    • Full email sync with bulk send
  • Business$19.95/month
    • Billed annually; $29 per user if billed monthly
    • Email scheduling and open tracking
    • Email history fetching up to two years
  • Max$29.95/month
    • Billed annually; $45 per user if billed monthly
    • Unlimited workflow automations
    • Advanced lead enrichment

Which should you pick?

Choose LiveAgent if

  • You need ticketing system.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want live chat.
LiveAgent review

Choose OnePageCRM if

  • You need next action enforcement.
  • You work on Web, iOS, Android.
  • You also want action stream.
OnePageCRM review

Questions people ask

Is LiveAgent or OnePageCRM better?
Neither clearly leads. LiveAgent starts at Free and OnePageCRM at $9.95/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LiveAgent or OnePageCRM?
LiveAgent has a free tier; the other does not. Paid plans start at Free for LiveAgent and $9.95/month for OnePageCRM.
Does LiveAgent or OnePageCRM run on more platforms?
LiveAgent runs on Web, Ios, Android. OnePageCRM runs on Web, iOS, Android.
Can I use LiveAgent for free?
Yes. LiveAgent has a free tier, so you can try it without paying. OnePageCRM starts at $9.95/month.
What is LiveAgent best used for?
LiveAgent is most often used for multichannel help desk covering email, chat, calls and social messages, ticketing and shared inbox for customer support teams. Of those, multichannel help desk covering email, chat, calls and social messages and ticketing and shared inbox for customer support teams are not what OnePageCRM is typically brought in for.
What can LiveAgent do that OnePageCRM cannot?
LiveAgent covers Ticketing system, Live chat, Call center, Social media. OnePageCRM covers Next Action enforcement, Action Stream, Email sync and bulk send, Pipeline forecasting.

Answered from the vendors’ own pages

LiveAgent: How much does LiveAgent cost?

LiveAgent charges per agent on annual billing: Small Business at $10/agent/month, Medium at $19/agent/month, Large at $33/agent/month, and Enterprise at $46/agent/month (regular rates are $15, $29, $49, and $69 respectively). Monthly billing costs 30% more.

Source
OnePageCRM: Is there a free plan?

No, only a trial. Every tier is paid, though contacts and deals are unlimited on all of them.

LiveAgent: Does LiveAgent offer a free trial?

Yes, LiveAgent provides a 30-day free trial with no credit card required, offering full access to all features including AI agents.

Source
OnePageCRM: How much cheaper is annual billing?

Substantially. Professional is $9.95 per user per month annually against $15 monthly, and Max is $29.95 against $45, which the vendor describes as four months free.

LiveAgent: Are AI agents included in all LiveAgent plans?

Yes, all LiveAgent plans include free AI agents with features like chatbots, answer assistants, human handover, and autoresponders.

Source
OnePageCRM: Does it charge by contact count?

No. Contacts, deals, custom fields and tags are unlimited at every tier, which is unusual and matters for teams with large lists.

OnePageCRM: Can it replace a marketing automation tool?

No. It sends bulk email with a daily cap and does not do campaign automation, landing pages or scoring. Pair it with a mailing platform.

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