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Customer Support · head to head

Groove vs OnePageCRM

Groove logo

Groove

Customer Support

Simple, powerful support for growing businesses

From
$12/month
Free plan
No
Full reviewWebsite
OnePageCRM logo

OnePageCRM

CRM

Action-first CRM from Ireland that forces every contact to carry a scheduled next step

From
$9.95/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch; OnePageCRM the Next Action requirement is enforced, not optional, so teams that want a passive contact database will fight the product and adoption stalls.
  • They diverge on capability: Groove covers Shared inbox, OnePageCRM covers Next Action enforcement.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Groove and OnePageCRM actually diverge.

Attributes where Groove and OnePageCRM differ
AttributeGrooveOnePageCRM
Starting price$12/month$9.95/month
Pricing modelsubscriptionPer user per month
CategoryCustomer SupportCRM
Founded2011Unknown

Identical on both: free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Slack
  • Salesforce

Only in OnePageCRM

  • Next Action enforcement
  • Action Stream
  • Email sync and bulk send
  • Pipeline forecasting
  • Workflow automation
  • Mobile card scanner
  • Delivery pipeline
  • Lead enrichment

What people use each for

The jobs each tool is most often brought in to do.

Groove

  • Shared inbox and help desk ticketing for small support teamsnot OnePageCRM
  • Handling email, chat and messaging support in one queuenot OnePageCRM

OnePageCRM

  • A small consultancy or agency whose deals are lost to forgotten follow-up rather than to competitorsnot Groove
  • A recruiter or business developer working a long list of relationships where the next touch matters more than reportingnot Groove
  • A team that abandoned a large CRM because nobody updated it and wants something that is a daily to-do list insteadnot Groove
  • A founder-led sales effort that needs pipeline visibility without paying per-contact fees as the database growsnot Groove

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

OnePageCRM

  • The Next Action requirement is enforced, not optional, so teams that want a passive contact database will fight the product and adoption stalls.
  • Monthly billing costs roughly 50 per cent more than annual at every tier, so evaluating without committing to a year carries a real premium.
  • There is no marketing automation, quoting or service desk, so a growing company will bolt on two or three other subscriptions and eventually consider consolidating onto a suite.
  • Sending is capped at 1,000 emails a day even on the top plan, which rules out using it as the outbound sending tool for larger campaigns.
  • The integration catalogue is small next to HubSpot, Salesforce or Zoho, so anything unusual goes through Zapier, adding both cost and a failure point.

Pricing, plan by plan

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

OnePageCRM

$9.95/month
  • Professional$9.95/month
    • Billed annually; $15 per user if billed monthly
    • Unlimited contacts, deals, custom fields and tags
    • Full email sync with bulk send
  • Business$19.95/month
    • Billed annually; $29 per user if billed monthly
    • Email scheduling and open tracking
    • Email history fetching up to two years
  • Max$29.95/month
    • Billed annually; $45 per user if billed monthly
    • Unlimited workflow automations
    • Advanced lead enrichment

Which should you pick?

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Choose OnePageCRM if

  • You need next action enforcement.
  • You work on Web, iOS, Android.
  • You also want action stream.
OnePageCRM review

Questions people ask

Is Groove or OnePageCRM better?
Neither clearly leads. Groove starts at $12/month and OnePageCRM at $9.95/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Groove or OnePageCRM?
Groove starts at $12/month and OnePageCRM at $9.95/month.
Does Groove or OnePageCRM run on more platforms?
Groove runs on Web, Ios, Android. OnePageCRM runs on Web, iOS, Android.
What is Groove best used for?
Groove is most often used for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue. Of those, shared inbox and help desk ticketing for small support teams and handling email, chat and messaging support in one queue are not what OnePageCRM is typically brought in for.
What can Groove do that OnePageCRM cannot?
Groove covers Shared inbox, Knowledge base, Live chat, Automation rules. OnePageCRM covers Next Action enforcement, Action Stream, Email sync and bulk send, Pipeline forecasting.

Answered from the vendors’ own pages

Groove: How is Helply priced?

Helply uses per-ticket pricing at 1 dollar per ticket. This single price covers all features including resolutions, drafts, churn alerts, upsell flags, feature requests, and documentation.

Source
OnePageCRM: Is there a free plan?

No, only a trial. Every tier is paid, though contacts and deals are unlimited on all of them.

Groove: Do I need to pay per team member for Helply?

No, Helply charges per ticket, not per seat. You can bring your entire team, AEs, PMs, and integrations without additional per-person charges.

Source
OnePageCRM: How much cheaper is annual billing?

Substantially. Professional is $9.95 per user per month annually against $15 monthly, and Max is $29.95 against $45, which the vendor describes as four months free.

Groove: What's included in Helply's per-ticket price?

The per-ticket price of 1 dollar includes resolutions, drafts, churn alerts, upsell flags, feature requests, documentation, and all AI capabilities with no separate add-on charges.

Source
OnePageCRM: Does it charge by contact count?

No. Contacts, deals, custom fields and tags are unlimited at every tier, which is unusual and matters for teams with large lists.

Groove: Is there a free trial for Helply?

Helply offers a free 12-minute demo walkthrough. Enterprise plans are also available for larger organizations.

Source
OnePageCRM: Can it replace a marketing automation tool?

No. It sends bulk email with a daily cap and does not do campaign automation, landing pages or scoring. Pair it with a mailing platform.

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