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Customer Support · head to head

HubSpot Service Hub vs OnePageCRM

HubSpot Service Hub logo

HubSpot Service Hub

Customer Support

Customer service software for scaling companies

From
Free
Free plan
Yes
Full reviewWebsite
OnePageCRM logo

OnePageCRM

CRM

Action-first CRM from Ireland that forces every contact to carry a scheduled next step

From
$9.95/month
Free plan
No
Full reviewWebsite

The short version

  • Only HubSpot Service Hub has a free tier, so it costs nothing to try first.
  • Each has a real cost: HubSpot Service Hub the free tier is capped at 2 users; OnePageCRM the Next Action requirement is enforced, not optional, so teams that want a passive contact database will fight the product and adoption stalls.
  • They diverge on capability: HubSpot Service Hub covers Ticketing, OnePageCRM covers Next Action enforcement.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which HubSpot Service Hub and OnePageCRM actually diverge.

Attributes where HubSpot Service Hub and OnePageCRM differ
AttributeHubSpot Service HubOnePageCRM
Starting priceFree$9.95/month
Pricing modelsubscriptionPer user per month
Free tierYesNo
CategoryCustomer SupportCRM
Founded2006Unknown

Identical on both: platforms (Web, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HubSpot Service Hub

  • Ticketing
  • Knowledge base
  • Customer feedback
  • Live chat
  • Conversational bots
  • Reporting
  • HubSpot CRM
  • Slack

Only in OnePageCRM

  • Next Action enforcement
  • Action Stream
  • Email sync and bulk send
  • Pipeline forecasting
  • Workflow automation
  • Mobile card scanner
  • Delivery pipeline
  • Lead enrichment

What people use each for

The jobs each tool is most often brought in to do.

HubSpot Service Hub

  • Shared inbox and ticketing for a support teamnot OnePageCRM
  • Knowledge base and customer self-servicenot OnePageCRM
  • Live chat and chatbots on a websitenot OnePageCRM
  • Customer feedback surveys and CSATnot OnePageCRM
  • Support reporting tied into the HubSpot CRMnot OnePageCRM

OnePageCRM

  • A small consultancy or agency whose deals are lost to forgotten follow-up rather than to competitorsnot HubSpot Service Hub
  • A recruiter or business developer working a long list of relationships where the next touch matters more than reportingnot HubSpot Service Hub
  • A team that abandoned a large CRM because nobody updated it and wants something that is a daily to-do list insteadnot HubSpot Service Hub
  • A founder-led sales effort that needs pipeline visibility without paying per-contact fees as the database growsnot HubSpot Service Hub

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HubSpot Service Hub

  • The free tier is capped at 2 users
  • Professional carries a one-off onboarding fee of $1,500, and Enterprise $3,500, on top of the seat price
  • Seats are $90 a month billed monthly against $100 billed annually on Professional, so the annual commitment is not the cheaper option per month
  • AI features run on monthly credits, 500 on Starter and 3,000 on Professional, which do not roll over
  • Extra credits cost $0.010 each once the monthly allocation is spent

OnePageCRM

  • The Next Action requirement is enforced, not optional, so teams that want a passive contact database will fight the product and adoption stalls.
  • Monthly billing costs roughly 50 per cent more than annual at every tier, so evaluating without committing to a year carries a real premium.
  • There is no marketing automation, quoting or service desk, so a growing company will bolt on two or three other subscriptions and eventually consider consolidating onto a suite.
  • Sending is capped at 1,000 emails a day even on the top plan, which rules out using it as the outbound sending tool for larger campaigns.
  • The integration catalogue is small next to HubSpot, Salesforce or Zoho, so anything unusual goes through Zapier, adding both cost and a failure point.

Pricing, plan by plan

HubSpot Service Hub

Free
  • FreeFree
    • Contact management
    • Ticketing
    • Team email
  • Starter$10/month
    • Simple ticket automation
    • Multiple ticket pipelines
    • Live chat
  • Professional$100/month
    • Help desk workspace
    • Customer success workspace
    • Customer agent
  • Enterprise$150/month
    • Skill-based routing
    • Conditional SLAs
    • Customer journey analytics

OnePageCRM

$9.95/month
  • Professional$9.95/month
    • Billed annually; $15 per user if billed monthly
    • Unlimited contacts, deals, custom fields and tags
    • Full email sync with bulk send
  • Business$19.95/month
    • Billed annually; $29 per user if billed monthly
    • Email scheduling and open tracking
    • Email history fetching up to two years
  • Max$29.95/month
    • Billed annually; $45 per user if billed monthly
    • Unlimited workflow automations
    • Advanced lead enrichment

Which should you pick?

Choose HubSpot Service Hub if

  • You need ticketing.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HubSpot Service Hub review

Choose OnePageCRM if

  • You need next action enforcement.
  • You work on Web, iOS, Android.
  • You also want action stream.
OnePageCRM review

Questions people ask

Is HubSpot Service Hub or OnePageCRM better?
Neither clearly leads. HubSpot Service Hub starts at Free and OnePageCRM at $9.95/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HubSpot Service Hub or OnePageCRM?
HubSpot Service Hub has a free tier; the other does not. Paid plans start at Free for HubSpot Service Hub and $9.95/month for OnePageCRM.
Does HubSpot Service Hub or OnePageCRM run on more platforms?
HubSpot Service Hub runs on Web, Ios, Android. OnePageCRM runs on Web, iOS, Android.
Can I use HubSpot Service Hub for free?
Yes. HubSpot Service Hub has a free tier, so you can try it without paying. OnePageCRM starts at $9.95/month.
What is HubSpot Service Hub best used for?
HubSpot Service Hub is most often used for shared inbox and ticketing for a support team, knowledge base and customer self-service, live chat and chatbots on a website, customer feedback surveys and csat. Of those, shared inbox and ticketing for a support team and knowledge base and customer self-service are not what OnePageCRM is typically brought in for.
What can HubSpot Service Hub do that OnePageCRM cannot?
HubSpot Service Hub covers Ticketing, Knowledge base, Customer feedback, Live chat. OnePageCRM covers Next Action enforcement, Action Stream, Email sync and bulk send, Pipeline forecasting.

Answered from the vendors’ own pages

HubSpot Service Hub: How much does HubSpot Service Hub cost per user?

Free plan at $0/month. Starter at $10/month per seat (new customers; regular $20/month), Professional at $100/month per seat, Enterprise at $150/month per seat.

Source
OnePageCRM: Is there a free plan?

No, only a trial. Every tier is paid, though contacts and deals are unlimited on all of them.

HubSpot Service Hub: What is the free trial length for HubSpot Service Hub?

A 14-day free trial is available for evaluating Service Hub functionality before commitment to a paid plan.

Source
OnePageCRM: How much cheaper is annual billing?

Substantially. Professional is $9.95 per user per month annually against $15 monthly, and Max is $29.95 against $45, which the vendor describes as four months free.

HubSpot Service Hub: Does HubSpot Service Hub have a free permanent plan?

Yes, the free plan includes contact management, ticketing, and team email features at $0/month with no credit card required.

Source
OnePageCRM: Does it charge by contact count?

No. Contacts, deals, custom fields and tags are unlimited at every tier, which is unusual and matters for teams with large lists.

OnePageCRM: Can it replace a marketing automation tool?

No. It sends bulk email with a daily cap and does not do campaign automation, landing pages or scoring. Pair it with a mailing platform.

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