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Klaus vs LiveChat

Klaus logo

Klaus

Software

AI-powered quality management for support teams

From
$50/month
Rated
-
Full reviewWebsite
LiveChat logo

LiveChat

Software

Customer service software that delights

From
$20/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Klaus no longer available as standalone product after Zendesk acquisition; LiveChat the Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • They diverge on capability: Klaus covers AI-powered QA, LiveChat covers Live chat.

Where they differ

Only the attributes on which Klaus and LiveChat actually diverge.

Attributes where Klaus and LiveChat differ
AttributeKlausLiveChat
Starting price$50/month$20/month
Pricing modelUnknownsubscription
PlatformsWebWeb, Ios, Android, Desktop
Founded20172002

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Klaus

  • AI-powered QA
  • Conversation reviews
  • Scorecards
  • Coaching
  • Performance analytics
  • Calibration
  • Zendesk
  • Intercom

Only in LiveChat

  • Live chat
  • Ticketing
  • Chat routing
  • Analytics
  • Canned responses
  • File sharing
  • Shopify
  • WordPress

Both cover

  • Salesforce
  • GDPR
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Klaus

  • Quality assurancenot LiveChat
  • Agent coachingnot LiveChat
  • Performance trackingnot LiveChat

LiveChat

  • Live chat support on a website with agent routingnot Klaus
  • Handling customer conversations across chat, SMS and messaging channelsnot Klaus

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Klaus

  • No longer available as standalone product after Zendesk acquisition
  • Requires separate Zendesk subscription (not included in base plan)
  • Cannot be used with non-Zendesk help desk systems

LiveChat

  • The Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • Pricing is per agent, so support cost scales with headcount rather than with conversation volume
  • AI reply suggestions are capped by plan, at 3 knowledge sources on Starter and 10 above it
  • Surveys and eye catchers are predefined rather than customisable below the Enterprise plan
  • SSO, white labelling and HIPAA compliance are Enterprise only

Pricing, plan by plan

Klaus

$50/month
  • Workforce Engagement Bundle$50/month
    • Includes Zendesk QA (formerly Klaus)
    • Requires base Zendesk Support or Suite plan
    • 100% conversation review with AI

LiveChat

$20/month
  • Starter$20/month
    • 60-day chat history
    • Basic customization
    • Ticketing system
  • Team$41/month
    • Unlimited history
    • Advanced reporting
    • Branding removal
  • Business$59/month
    • Staffing prediction
    • Work scheduler
    • Apple Business Chat
  • Enterprise$undefined/month
    • Dedicated account manager
    • Product training
    • SSO

Which should you pick?

Choose Klaus if

  • You need ai-powered qa.
  • You also want conversation reviews.
Klaus review

Choose LiveChat if

  • You need live chat.
  • You work on Web, Ios, Android, Desktop.
  • You also want ticketing.
LiveChat review

Questions people ask

Is Klaus or LiveChat better?
Neither clearly leads. Klaus starts at $50/month and LiveChat at $20/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Klaus or LiveChat?
Klaus starts at $50/month and LiveChat at $20/month.
Does Klaus or LiveChat run on more platforms?
Klaus runs on Web. LiveChat runs on Web, Ios, Android, Desktop.
What is Klaus best used for?
Klaus is most often used for quality assurance, agent coaching, performance tracking. Of those, quality assurance and agent coaching are not what LiveChat is typically brought in for.
What can Klaus do that LiveChat cannot?
Klaus covers AI-powered QA, Conversation reviews, Scorecards, Coaching. LiveChat covers Live chat, Ticketing, Chat routing, Analytics. Both handle Salesforce, GDPR, Web support.

Answered from the vendors’ own pages

Klaus: Is Klaus still available as a standalone product?

No. Klaus was acquired by Zendesk in February 2024 and is now integrated into Zendesk as Zendesk QA, requiring a paid Zendesk plan as the base.

Source
Klaus: What QA features does Klaus provide?

Klaus automatically reviews 100% of customer interactions using AI, provides immediate performance insights, reduces QA time by 80%, and improves CSAT scores through targeted coaching.

Source
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