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Customer Support · head to head

Klaus vs Zendesk Sunshine Conversations

Klaus logo

Klaus

Customer Support

AI-powered quality management for support teams

From
$50/month
Rated
-
Full reviewWebsite
Zendesk Sunshine Conversations logo

Zendesk Sunshine Conversations

Live Chat & Chatbots

Omnichannel messaging and customer engagement platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Klaus no longer available as standalone product after Zendesk acquisition; Zendesk Sunshine Conversations cannot be purchased standalone; requires expensive Zendesk Suite Professional or higher plans
  • They diverge on capability: Klaus covers AI-powered QA, Zendesk Sunshine Conversations covers Live chat.

Where they differ

Only the attributes on which Klaus and Zendesk Sunshine Conversations actually diverge.

Attributes where Klaus and Zendesk Sunshine Conversations differ
AttributeKlausZendesk Sunshine Conversations
Starting price$50/monthOn request
Pricing modelUnknownsubscription
PlatformsWebWeb, iOS, Android
CategoryCustomer SupportLive Chat & Chatbots
Founded20172015

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Klaus

  • AI-powered QA
  • Conversation reviews
  • Scorecards
  • Coaching
  • Performance analytics
  • Calibration
  • Zendesk
  • Intercom

Only in Zendesk Sunshine Conversations

  • Live chat
  • SMS messaging
  • Facebook Messenger
  • WhatsApp integration
  • Zendesk Support
  • Slack
  • API
  • Mobile app support

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Klaus

  • Quality assurancenot Zendesk Sunshine Conversations
  • Agent coachingnot Zendesk Sunshine Conversations
  • Performance trackingnot Zendesk Sunshine Conversations

Zendesk Sunshine Conversations

  • Customer engagementnot Klaus
  • Lead generationnot Klaus
  • Customer supportnot Klaus
  • Sales automationnot Klaus

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Klaus

  • No longer available as standalone product after Zendesk acquisition
  • Requires separate Zendesk subscription (not included in base plan)
  • Cannot be used with non-Zendesk help desk systems

Zendesk Sunshine Conversations

  • Cannot be purchased standalone; requires expensive Zendesk Suite Professional or higher plans
  • Low included monthly active users (1,000 MAU) and notifications (1,000) necessitate paid add-ons for most businesses
  • Custom implementations require developer resources for webhooks and API configuration

Pricing, plan by plan

Klaus

$50/month
  • Workforce Engagement Bundle$50/month
    • Includes Zendesk QA (formerly Klaus)
    • Requires base Zendesk Support or Suite plan
    • 100% conversation review with AI

Zendesk Sunshine Conversations

On request
  • Team$19/month
    • Chat + messaging
    • Basic features
    • Limited agents
  • Growth$49/month
    • Omnichannel
    • Advanced automation
    • Routing
  • Professional$99/month
    • All features
    • Custom workflows
    • Premium support

Which should you pick?

Choose Klaus if

  • You need ai-powered qa.
  • You also want conversation reviews.
Klaus review

Choose Zendesk Sunshine Conversations if

  • You need live chat.
  • You work on Web, iOS, Android.
  • You also want sms messaging.
Zendesk Sunshine Conversations review

Questions people ask

Is Klaus or Zendesk Sunshine Conversations better?
Neither clearly leads. Klaus starts at $50/month and Zendesk Sunshine Conversations at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Klaus or Zendesk Sunshine Conversations?
Klaus starts at $50/month and Zendesk Sunshine Conversations at On request.
Does Klaus or Zendesk Sunshine Conversations run on more platforms?
Klaus runs on Web. Zendesk Sunshine Conversations runs on Web, iOS, Android.
What is Klaus best used for?
Klaus is most often used for quality assurance, agent coaching, performance tracking. Of those, quality assurance and agent coaching are not what Zendesk Sunshine Conversations is typically brought in for.
What can Klaus do that Zendesk Sunshine Conversations cannot?
Klaus covers AI-powered QA, Conversation reviews, Scorecards, Coaching. Zendesk Sunshine Conversations covers Live chat, SMS messaging, Facebook Messenger, WhatsApp integration. Both handle Salesforce, Web support.

Answered from the vendors’ own pages

Klaus: Is Klaus still available as a standalone product?

No. Klaus was acquired by Zendesk in February 2024 and is now integrated into Zendesk as Zendesk QA, requiring a paid Zendesk plan as the base.

Source
Zendesk Sunshine Conversations: Can I buy Zendesk Sunshine Conversations standalone?

No. Sunshine Conversations is only available with Zendesk Suite Professional, Enterprise, or Enterprise Plus plans. It cannot be purchased as a standalone product.

Source
Klaus: What QA features does Klaus provide?

Klaus automatically reviews 100% of customer interactions using AI, provides immediate performance insights, reduces QA time by 80%, and improves CSAT scores through targeted coaching.

Source
Zendesk Sunshine Conversations: What messaging channels does Sunshine Conversations support?

Sunshine Conversations connects 15+ messaging channels including WhatsApp, Facebook Messenger, Instagram, Telegram, SMS, and provides a Web Widget for on-site chat.

Source
Zendesk Sunshine Conversations: What are the usage limits on Zendesk Sunshine Conversations?

The base includes 1,000 Monthly Active Users and 1,000 notifications per month. Additional usage requires $50 add-ons for each 2,500 MAU pack or $50 for each 25,000 notification pack.

Source
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Related pages

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