Softwr

Logging · head to head

incident.io vs Uptime.com

incident.io logo

incident.io

Logging

Software reliability platform with on-call management and agentic root cause analysis

From
Free
Rated
-
Full reviewWebsite
Uptime.com logo

Uptime.com

Logging

Website monitoring and uptime checker with 80+ global monitoring points

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only incident.io has a free tier, so it costs nothing to try first.
  • Each has a real cost: incident.io free plan limited to single team and basic features; Uptime.com pricing structure not fully detailed publicly
  • They diverge on capability: incident.io covers Intelligent alert routing, Uptime.com covers Website monitoring.

Where they differ

Only the attributes on which incident.io and Uptime.com actually diverge.

Attributes where incident.io and Uptime.com differ
Attributeincident.ioUptime.com
Starting priceFreeOn request
Free tierYesNo
PlatformsWeb, Slack, Microsoft TeamsWeb, API
Founded2021Unknown

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Logging).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in incident.io

  • Intelligent alert routing
  • Agentic root cause analysis
  • On-call scheduling
  • Slack and Teams integration
  • AI call transcription
  • Workflow automation

Only in Uptime.com

  • Website monitoring
  • API monitoring
  • Synthetic monitoring
  • Page speed testing
  • Real User Monitoring
  • Private locations
  • Global network

Both cover

  • Status pages

What people use each for

The jobs each tool is most often brought in to do.

incident.io

  • Manage incident response workflows in Slacknot Uptime.com
  • Automatically investigate root causes with AInot Uptime.com
  • Maintain on-call schedules across teamsnot Uptime.com
  • Track incident metrics and trendsnot Uptime.com
  • Communicate status to customers automaticallynot Uptime.com

Uptime.com

  • Monitor website availability across multiple global locationsnot incident.io
  • Test API endpoints and validate response timesnot incident.io
  • Verify DNS resolution and certificate validitynot incident.io
  • Track page load performance over timenot incident.io
  • Send alerts to teams when issues occurnot incident.io

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

incident.io

  • Free plan limited to single team and basic features
  • Per-user pricing increases costs for larger teams
  • Agentic features may require additional integrations
  • Advanced features concentrated in higher price tiers

Uptime.com

  • Pricing structure not fully detailed publicly
  • Limited information on check frequency in basic plans
  • Real User Monitoring and status pages require add-ons
  • Lower-tier plans may have feature limitations

Pricing, plan by plan

incident.io

Free
  • BasicFree
    • Slack and Teams support
    • Single team on-call
    • Status pages
  • Pro$25/user-month
    • All Team features
    • Advanced insights
    • Custom dashboards
  • Enterprise$undefined/custom
    • All Pro features
    • Dedicated success manager
    • Advanced access controls

Uptime.com

On request

No published plan breakdown. See the Uptime.com review.

Which should you pick?

Choose incident.io if

  • You need intelligent alert routing.
  • You want to start without paying.
  • You work on Web, Slack, Microsoft Teams.
  • You also want agentic root cause analysis.
incident.io review

Choose Uptime.com if

  • You need website monitoring.
  • You work on Web, API.
  • You also want api monitoring.
Uptime.com review

Questions people ask

Is incident.io or Uptime.com better?
Neither clearly leads. incident.io starts at Free and Uptime.com at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, incident.io or Uptime.com?
incident.io has a free tier; the other does not. Paid plans start at Free for incident.io and On request for Uptime.com.
Does incident.io or Uptime.com run on more platforms?
incident.io runs on Web, Slack, Microsoft Teams. Uptime.com runs on Web, API.
Can I use incident.io for free?
Yes. incident.io has a free tier, so you can try it without paying. Uptime.com starts at On request.
What is incident.io best used for?
incident.io is most often used for manage incident response workflows in slack, automatically investigate root causes with ai, maintain on-call schedules across teams, track incident metrics and trends. Of those, manage incident response workflows in slack and automatically investigate root causes with ai are not what Uptime.com is typically brought in for.
What can incident.io do that Uptime.com cannot?
incident.io covers Intelligent alert routing, Agentic root cause analysis, On-call scheduling, Slack and Teams integration. Uptime.com covers Website monitoring, API monitoring, Synthetic monitoring, Page speed testing. Both handle Status pages.

Answered from the vendors’ own pages

incident.io: What is included in the free incident.io plan?

The Basic free plan includes Slack and Teams support, single team on-call, status pages, and 1 custom field, ideal for getting started with incident management.

Source
Uptime.com: Does Uptime.com offer a money-back guarantee?

Yes, Uptime.com provides a 30-day money-back guarantee for new users, allowing risk-free trial of their service.

Source
incident.io: How much does on-call management cost?

On-call is an add-on costing $10/user/month for Team plan or $20/user/month for Pro plan, in addition to base incident management pricing.

Source
Uptime.com: What alerting methods does Uptime.com support?

All plans include email and SMS alerting with 20+ integrations available including Slack, Teams, PagerDuty, and webhooks for custom integrations.

Source
incident.io: Can incident.io integrate with my existing tools?

incident.io natively integrates with Slack and Microsoft Teams for incident management workflows, with additional integrations available.

Source
Uptime.com: How many monitoring locations does Uptime.com have?

Uptime.com operates 80+ monitoring locations worldwide, enabling checks from multiple geographic regions to detect regional connectivity issues.

Source
incident.io: What SLA does incident.io offer?

Only the Enterprise plan includes a 99.99% SLA guarantee. Basic, Team, and Pro plans do not have published SLAs.

Source
Share

Related pages

More on incident.io

More on Uptime.com

Keep looking

Other head to heads