Logging · pricing
incident.io pricing
incident.io publishes 3 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
- Entry price
- Free
- Model
- Subscription
- Tiers
- 3
- Free tier
- Yes
incident.io plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Basic | Free | 4 | Entry tier |
| Pro | $25/user-month | 6 | +$25/user-month, 6 more features |
| Enterprise | On request | 4 | Priced on request |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Basic
FreeThe entry tier. It covers slack and teams support, single team on-call, status pages, 1 custom field.
Pro
$25/user-monthOver Basic, this tier adds:
- All Team features
- Advanced insights
- Custom dashboards
- Private incidents
- Unlimited schedules
- On-call add-on: $20/user/month
Enterprise
On requestOver Pro, this tier adds:
- All Pro features
- Dedicated success manager
- Advanced access controls
- 99.99% SLA
Where incident.io stops being free
Basic, Free
- Slack and Teams support
- Single team on-call
- Status pages
- 1 custom field
Pro, $25/user-month
The first thing you pay for:
- All Team features
- Advanced insights
- Custom dashboards
- Private incidents
- Unlimited schedules
- On-call add-on: $20/user/month
What the product covers
The full incident.io feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Core
- Intelligent alert routing
- On-call scheduling
- Slack and Teams integration
- Workflow automation
Advanced
- Agentic root cause analysis
- AI call transcription
Communication
- Status pages
People bring incident.io in for manage incident response workflows in slack, automatically investigate root causes with ai, maintain on-call schedules across teams, track incident metrics and trends, communicate status to customers automatically. If that is not the job you are buying for, the alternatives to incident.io are worth a look before you commit to a tier.
How that compares in Logging
Too few logging tools in this directory publish a starting price to quote a meaningful median, so the table below is a like-for-like list rather than a ranking.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| incident.io (this page) | Free | subscription | - | |
| Cronitor | Free, then $2/monitor/month | Pay-per-monitor plus user seats | - | vs incident.io |
| Uptime.com | On request | subscription | - | vs incident.io |
| Traceloop | Free | Freemium with pay-as-you-go enterprise option | - | vs incident.io |
| Openstatus | Free, then $30/month | - | - | vs incident.io |
| Healthchecks | Free, then $5/month | Per-job monitoring with fixed tiers | - | vs incident.io |
| Rootly | $20/user-month | subscription | - | vs incident.io |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the incident.io badges page.
Before you pay for incident.io
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 3 tiers between Free and On request, with the jump itemised above. Because there is a free tier, the cheapest way to answer the rest is to use it before paying anything.
incident.io runs on web, slack, microsoft teams, and is published by Pineapple Technology Ltd of London, UK. The full record is on the incident.io review, and the rest of the category is under best logging tools.
incident.io pricing questions
- How much does incident.io cost?
- incident.io publishes 3 tiers, from Free for Basic up to On request for Enterprise. The entry tier costs nothing.
- Does incident.io have a free plan?
- Yes. The Basic tier costs nothing and covers slack and teams support, single team on-call, status pages. Paying starts at $25/user-month for Pro.
- What is the difference between Basic and Pro on incident.io?
- Pro costs $25/user-month against Free, and adds all team features, advanced insights, custom dashboards, private incidents.
- Is the Enterprise plan on incident.io worth it?
- That depends entirely on whether you need what it adds, which on the published record is all pro features, dedicated success manager, advanced access controls, 99.99% sla. It costs On request against $25/user-month for Pro. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- Which logging tools can I use without paying?
- 6 of the 8 logging tools listed alongside incident.io have a free tier: Cronitor, Traceloop, Openstatus, Healthchecks, FireHydrant.
- What am I actually paying for with incident.io?
- The record lists 7 features across 3 areas: core, advanced, communication. In practice it is brought in for manage incident response workflows in slack, automatically investigate root causes with ai, maintain on-call schedules across teams.
- Does incident.io charge per user?
- The record carries a price and a billing period for each of its 3 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these incident.io prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare incident.io against before paying?
- The closest logging tools in this directory are Cronitor, Uptime.com, Traceloop, Openstatus. Each has a side-by-side comparison with incident.io covering price, platforms and features.