incident.iovs
PagerDuty
PagerDuty: Established incident management platform with on-call and alerting
incident.io
Software reliability platform with on-call management and agentic root cause analysis
Overview
What incident.io does
incident.io is a software reliability platform designed to help teams investigate, respond to, and prevent incidents. The platform coordinates incident management across alerts, on-call scheduling, root cause analysis, and customer communication. Its core capability is agentic root cause analysis that begins automatically upon incident declaration, scanning thousands of signals across systems to deliver structured hypotheses quickly. The platform integrates deeply with Slack and Microsoft Teams for direct incident management, automating role assignment and workflow execution. incident.io includes AI-powered call transcription, incident call recording, and rapid access to runbooks and documentation through catalog integration. The Nexus Production Intelligence Model leverages organizational context including incident history, system telemetry, deployments, and code to learn patterns and improve recommendations. Founded in 2021 by ex-Monzo engineers, incident.io is trusted by Netflix, Zendesk, Etsy, Airbnb and other major engineering organizations.
What people use it for
- Manage incident response workflows in Slack
- Automatically investigate root causes with AI
- Maintain on-call schedules across teams
- Track incident metrics and trends
- Communicate status to customers automatically
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about incident.io.
- Free plan limited to single team and basic features
- Per-user pricing increases costs for larger teams
- Agentic features may require additional integrations
- Advanced features concentrated in higher price tiers
Cross-shopped
What people choose instead of incident.io
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- incident.iovsRootly
Rootly: AI-native incident management with similar pricing
- incident.iovsFireHydrant
FireHydrant: All-in-one incident management with automation
Pricing
What incident.io costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Basic
Free
- Slack and Teams support
- Single team on-call
- Status pages
- 1 custom field
Pro
$25 /user-month
- All Team features
- Advanced insights
- Custom dashboards
- Private incidents
- Unlimited schedules
- On-call add-on: $20/user/month
Enterprise
On request
- All Pro features
- Dedicated success manager
- Advanced access controls
- 99.99% SLA
Capabilities
Features
Intelligent alert routing
AI-powered noise filtering and escalation
Agentic root cause analysis
Automated investigation scanning thousands of signals
On-call scheduling
Manage schedules and trend analysis
Slack and Teams integration
Manage incidents directly in chat
AI call transcription
Automatic transcripts from incident calls
Status pages
Automatic customer updates during incidents
Workflow automation
Automate incident response procedures
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
What is included in the free incident.io plan?
The Basic free plan includes Slack and Teams support, single team on-call, status pages, and 1 custom field, ideal for getting started with incident management.
SourceHow much does on-call management cost?
On-call is an add-on costing $10/user/month for Team plan or $20/user/month for Pro plan, in addition to base incident management pricing.
SourceCan incident.io integrate with my existing tools?
incident.io natively integrates with Slack and Microsoft Teams for incident management workflows, with additional integrations available.
SourceWhat SLA does incident.io offer?
Only the Enterprise plan includes a 99.99% SLA guarantee. Basic, Team, and Pro plans do not have published SLAs.
SourceBehind it
Who makes incident.io
- Company
- Pineapple Technology Ltd
- Based in
- London, UK
- Founders
- Stephen Whitworth, Chris Evans, Pete Hamilton
Timeline
incident.io over time
- Funding2025-04-01
Raised $62M Series B led by Insight Partners for AI-powered incident resolution
Source
Keep looking
Where to go from incident.io
- incident.io alternativesEvery product people weigh against it
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- incident.io badgesWhich rules it meets, and the figure behind each
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- Best Logging softwareThe shortlist, and how it was cut
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Softwr does not host reviews and shows no star rating for incident.io, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
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Put it head to head with anything we hold
incident.io badge
Its rating, and an embed for your own site
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