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Logging · head to head

incident.io vs Openstatus

incident.io logo

incident.io

Logging

Software reliability platform with on-call management and agentic root cause analysis

From
Free
Rated
-
Full reviewWebsite
Openstatus logo

Openstatus

Logging

Status pages with uptime monitoring and compliance-ready incident tracking

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: incident.io free plan limited to single team and basic features; Openstatus free tier severely limited to 1 monitor and 1 status page
  • They diverge on capability: incident.io covers Intelligent alert routing, Openstatus covers Branded status pages.

Where they differ

Only the attributes on which incident.io and Openstatus actually diverge.

Attributes where incident.io and Openstatus differ
Attributeincident.ioOpenstatus
Pricing modelsubscriptionUnknown
PlatformsWeb, Slack, Microsoft TeamsWeb, API
Founded20212023

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Logging).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in incident.io

  • Intelligent alert routing
  • Agentic root cause analysis
  • On-call scheduling
  • Slack and Teams integration
  • AI call transcription
  • Status pages
  • Workflow automation

Only in Openstatus

  • Branded status pages
  • Global monitoring
  • Incident notifications
  • Audit-ready trails
  • API and CLI access
  • Terraform provider
  • Self-hosting

What people use each for

The jobs each tool is most often brought in to do.

incident.io

  • Manage incident response workflows in Slacknot Openstatus
  • Automatically investigate root causes with AInot Openstatus
  • Maintain on-call schedules across teamsnot Openstatus
  • Track incident metrics and trendsnot Openstatus
  • Communicate status to customers automaticallynot Openstatus

Openstatus

  • Publishing incident status pages to customersnot incident.io
  • Demonstrating compliance readiness to auditorsnot incident.io
  • Alerting internal teams when services are downnot incident.io
  • Tracking uptime metrics across global regionsnot incident.io

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

incident.io

  • Free plan limited to single team and basic features
  • Per-user pricing increases costs for larger teams
  • Agentic features may require additional integrations
  • Advanced features concentrated in higher price tiers

Openstatus

  • Free tier severely limited to 1 monitor and 1 status page
  • Per-status-page pricing adds cost for multi-product organizations
  • No built-in workflow orchestration or incident response automation
  • Limited historical analytics beyond incident documentation
  • No AI-powered incident diagnosis or root cause analysis

Pricing, plan by plan

incident.io

Free
  • BasicFree
    • Slack and Teams support
    • Single team on-call
    • Status pages
  • Pro$25/user-month
    • All Team features
    • Advanced insights
    • Custom dashboards
  • Enterprise$undefined/custom
    • All Pro features
    • Dedicated success manager
    • Advanced access controls

Openstatus

Free
  • FreeFree
    • 1 monitor with 10-minute intervals
    • 1 status page with 3 components
    • No credit card required
  • Starter$30/month
    • 20 monitors with 1-minute intervals
    • 1 status page with 20 components
    • 3-month data retention
  • Pro$100/month
    • 50 monitors with 30-second intervals
    • 5 status pages with 50 components each
    • 12-month data retention
  • Scale$500/month
    • 50 monitors with 30-second intervals
    • 10 status pages with 500 components each
    • 24-month data retention

Which should you pick?

Choose incident.io if

  • You need intelligent alert routing.
  • You want to start without paying.
  • You work on Web, Slack, Microsoft Teams.
  • You also want agentic root cause analysis.
incident.io review

Choose Openstatus if

  • You need branded status pages.
  • You want to start without paying.
  • You work on Web, API.
  • You also want global monitoring.
Openstatus review

Questions people ask

Is incident.io or Openstatus better?
Neither clearly leads. incident.io starts at Free and Openstatus at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, incident.io or Openstatus?
incident.io starts at Free and Openstatus at Free.
Does incident.io or Openstatus run on more platforms?
incident.io runs on Web, Slack, Microsoft Teams. Openstatus runs on Web, API.
Can I use incident.io for free?
Both have a free tier, so you can try either at no cost before committing.
What is incident.io best used for?
incident.io is most often used for manage incident response workflows in slack, automatically investigate root causes with ai, maintain on-call schedules across teams, track incident metrics and trends. Of those, manage incident response workflows in slack and automatically investigate root causes with ai are not what Openstatus is typically brought in for.
What can incident.io do that Openstatus cannot?
incident.io covers Intelligent alert routing, Agentic root cause analysis, On-call scheduling, Slack and Teams integration. Openstatus covers Branded status pages, Global monitoring, Incident notifications, Audit-ready trails.

Answered from the vendors’ own pages

incident.io: What is included in the free incident.io plan?

The Basic free plan includes Slack and Teams support, single team on-call, status pages, and 1 custom field, ideal for getting started with incident management.

Source
Openstatus: Can I use OpenStatus for free?

Yes, the free tier includes 1 monitor with 10-minute check intervals and 1 status page with 3 components, no credit card required.

Source
incident.io: How much does on-call management cost?

On-call is an add-on costing $10/user/month for Team plan or $20/user/month for Pro plan, in addition to base incident management pricing.

Source
Openstatus: What is included in annual billing for Starter plan?

Annual billing costs $300/year (vs $360/month), saving 2 months. Includes 20 monitors, 1-minute intervals, and all alert types.

Source
incident.io: Can incident.io integrate with my existing tools?

incident.io natively integrates with Slack and Microsoft Teams for incident management workflows, with additional integrations available.

Source
Openstatus: Can I add extra status pages beyond my plan limit?

Yes, additional status pages cost $20/month and are billed separately on top of your plan.

Source
incident.io: What SLA does incident.io offer?

Only the Enterprise plan includes a 99.99% SLA guarantee. Basic, Team, and Pro plans do not have published SLAs.

Source
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