Softwr

Logging · head to head

Graylog vs incident.io

Graylog logo

Graylog

Logging

Log Aggregation and Analysis Platform

From
Free
Rated
-
Full reviewWebsite
incident.io logo

incident.io

Logging

Software reliability platform with on-call management and agentic root cause analysis

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Graylog graylog Enterprise starts at $15,000 per year and Graylog Security at $18,000 per year, priced by daily volume or annual consumption; incident.io free plan limited to single team and basic features
  • They diverge on capability: Graylog covers Log aggregation, incident.io covers Intelligent alert routing.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Graylog and incident.io actually diverge.

Attributes where Graylog and incident.io differ
AttributeGraylogincident.io
Pricing modelopen-sourcesubscription
PlatformsWeb, ApiWeb, Slack, Microsoft Teams
Founded20112021

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Logging).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Graylog

  • Log aggregation
  • Full-text search
  • Parsing and extraction
  • Real-time analytics
  • API
  • Webhooks
  • REST
  • Web support

Only in incident.io

  • Intelligent alert routing
  • Agentic root cause analysis
  • On-call scheduling
  • Slack and Teams integration
  • AI call transcription
  • Status pages
  • Workflow automation

What people use each for

The jobs each tool is most often brought in to do.

Graylog

  • Log aggregation and analysis for SecOps teamsnot incident.io
  • IT and DevOps monitoring and troubleshootingnot incident.io
  • Enterprise security event monitoringnot incident.io

incident.io

  • Manage incident response workflows in Slacknot Graylog
  • Automatically investigate root causes with AInot Graylog
  • Maintain on-call schedules across teamsnot Graylog
  • Track incident metrics and trendsnot Graylog
  • Communicate status to customers automaticallynot Graylog

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Graylog

  • Graylog Enterprise starts at $15,000 per year and Graylog Security at $18,000 per year, priced by daily volume or annual consumption
  • Correlation engine, scheduled and custom reports, compliance reports and teams management are Enterprise-only
  • Data tiering across hot, warm and archive storage is an Enterprise feature, not available in Graylog Open
  • Graylog Open carries community support only; professional support requires a paid edition
  • UEBA anomaly detection, Sigma rules, MITRE ATT&CK alignment and SOAR automation are limited to Graylog Security

incident.io

  • Free plan limited to single team and basic features
  • Per-user pricing increases costs for larger teams
  • Agentic features may require additional integrations
  • Advanced features concentrated in higher price tiers

Pricing, plan by plan

Graylog

Free
  • FreeFree
    • Log aggregation
    • Full-text search
    • Parsing and extraction

incident.io

Free
  • BasicFree
    • Slack and Teams support
    • Single team on-call
    • Status pages
  • Pro$25/user-month
    • All Team features
    • Advanced insights
    • Custom dashboards
  • Enterprise$undefined/custom
    • All Pro features
    • Dedicated success manager
    • Advanced access controls

Which should you pick?

Choose Graylog if

  • You need log aggregation.
  • You want to start without paying.
  • You work on Web, Api.
  • You also want full-text search.
Graylog review

Choose incident.io if

  • You need intelligent alert routing.
  • You want to start without paying.
  • You work on Web, Slack, Microsoft Teams.
  • You also want agentic root cause analysis.
incident.io review

Questions people ask

Is Graylog or incident.io better?
Neither clearly leads. Graylog starts at Free and incident.io at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Graylog or incident.io?
Graylog starts at Free and incident.io at Free.
Does Graylog or incident.io run on more platforms?
Graylog runs on Web, Api. incident.io runs on Web, Slack, Microsoft Teams.
Can I use Graylog for free?
Both have a free tier, so you can try either at no cost before committing.
What is Graylog best used for?
Graylog is most often used for log aggregation and analysis for secops teams, it and devops monitoring and troubleshooting, enterprise security event monitoring. Of those, log aggregation and analysis for secops teams and it and devops monitoring and troubleshooting are not what incident.io is typically brought in for.
What can Graylog do that incident.io cannot?
Graylog covers Log aggregation, Full-text search, Parsing and extraction, Real-time analytics. incident.io covers Intelligent alert routing, Agentic root cause analysis, On-call scheduling, Slack and Teams integration.

Answered from the vendors’ own pages

Graylog: Does Graylog have a free version?

Yes. Graylog Open is a free, open-source option for collecting, storing, searching, and analyzing log data. However, it includes only community support.

Source
incident.io: What is included in the free incident.io plan?

The Basic free plan includes Slack and Teams support, single team on-call, status pages, and 1 custom field, ideal for getting started with incident management.

Source
Graylog: How much does Graylog Enterprise cost?

Graylog Enterprise pricing starts at $15,000/year based on daily log volume or annual data consumption. Exact pricing requires contacting sales.

Source
incident.io: How much does on-call management cost?

On-call is an add-on costing $10/user/month for Team plan or $20/user/month for Pro plan, in addition to base incident management pricing.

Source
Graylog: What is the difference between Graylog Enterprise and Security editions?

Graylog Security starts at $18,000/year and includes advanced threat detection capabilities beyond the Enterprise edition. Both include technical support.

Source
incident.io: Can incident.io integrate with my existing tools?

incident.io natively integrates with Slack and Microsoft Teams for incident management workflows, with additional integrations available.

Source
incident.io: What SLA does incident.io offer?

Only the Enterprise plan includes a 99.99% SLA guarantee. Basic, Team, and Pro plans do not have published SLAs.

Source
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