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Software · head to head

HubSpot CRM vs Otter.ai

HubSpot CRM logo

HubSpot CRM

Software

Free CRM for sales and marketing

From
Free
Rated
-
Full reviewWebsite
Otter.ai logo

Otter.ai

Software

Transcription and meeting notes powered by AI

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: HubSpot CRM starter tier starts at 15 USD per month per seat and Enterprise features like single sign-on require the 75 USD per month per seat tier; Otter.ai two separate limits apply at once, a monthly minute allowance and a per conversation cap, so a long meeting can be cut short with allowance remaining
  • They diverge on capability: HubSpot CRM covers Contact management, Otter.ai covers Automatic transcription.

Where they differ

Only the attributes on which HubSpot CRM and Otter.ai actually diverge.

Attributes where HubSpot CRM and Otter.ai differ
AttributeHubSpot CRMOtter.ai
Pricing modelfreemiumsubscription
PlatformsWeb, Mobile iOS, Mobile AndroidWeb, Ios, Android, Mac
Founded20062016

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HubSpot CRM

  • Contact management
  • Deal tracking
  • Email
  • Reporting
  • Automation
  • GitHub
  • Zapier
  • Google Workspace

Only in Otter.ai

  • Automatic transcription
  • Real-time transcription
  • Speaker identification
  • Searchable transcripts
  • Highlights and summaries
  • Sharing
  • Mobile apps
  • Zoom

Both cover

  • Slack
  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

HubSpot CRM

  • Video Conferencingnot Otter.ai
  • Team Collaborationnot Otter.ai
  • Project Managementnot Otter.ai

Otter.ai

  • Transcribing meetings and generating summaries automaticallynot HubSpot CRM
  • Searching and sharing notes from recorded conversationsnot HubSpot CRM

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HubSpot CRM

  • Starter tier starts at 15 USD per month per seat and Enterprise features like single sign-on require the 75 USD per month per seat tier

Otter.ai

  • Two separate limits apply at once, a monthly minute allowance and a per conversation cap, so a long meeting can be cut short with allowance remaining
  • The free plan cuts off at 30 minutes per conversation and 300 minutes a month
  • The Pro plan still caps a single conversation at 90 minutes
  • Even unlimited plans cap a conversation at 4 hours
  • Imported file transcription has its own separate monthly limit, at 6,000 minutes on Business
  • Paying monthly rather than annually roughly doubles the rate, from $8.33 to $16.99 on Pro

Pricing, plan by plan

HubSpot CRM

Free
  • FreeFree
    • CRM
    • Landing pages
    • Email
  • Starter$50/month
    • Email campaigns
    • Advanced features
    • Support
  • Professional$800/month
    • Advanced automation
    • Custom integration
    • Support

Otter.ai

Free
  • BasicFree
    • 600 minutes transcription
    • 3 searches
    • Basic sharing
  • Pro$10/month
    • 6000 minutes transcription
    • Unlimited searches
    • Team collaboration

Which should you pick?

Choose HubSpot CRM if

  • You need contact management.
  • You want to start without paying.
  • You work on Web, Mobile iOS, Mobile Android.
  • You also want deal tracking.
HubSpot CRM review

Choose Otter.ai if

  • You need automatic transcription.
  • You want to start without paying.
  • You work on Web, Ios, Android, Mac.
  • You also want real-time transcription.
Otter.ai review

Questions people ask

Is HubSpot CRM or Otter.ai better?
Neither clearly leads. HubSpot CRM starts at Free and Otter.ai at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HubSpot CRM or Otter.ai?
HubSpot CRM starts at Free and Otter.ai at Free.
Does HubSpot CRM or Otter.ai run on more platforms?
HubSpot CRM runs on Web, Mobile iOS, Mobile Android. Otter.ai runs on Web, Ios, Android, Mac.
Can I use HubSpot CRM for free?
Both have a free tier, so you can try either at no cost before committing.
What is HubSpot CRM best used for?
HubSpot CRM is most often used for video conferencing, team collaboration, project management. Of those, video conferencing and team collaboration are not what Otter.ai is typically brought in for.
What can HubSpot CRM do that Otter.ai cannot?
HubSpot CRM covers Contact management, Deal tracking, Email, Reporting. Otter.ai covers Automatic transcription, Real-time transcription, Speaker identification, Searchable transcripts. Both handle Slack, Salesforce, Web support.
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Related pages

More on HubSpot CRM

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