Softwr

Customer Support · head to head

HappyFox vs Front

HappyFox logo

HappyFox

Customer Support

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite
Front logo

Front

Customer Support

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: HappyFox the Basic plan caps agents at 5, with unlimited agents only above it; Front starter tier limited to single-channel support; omnichannel support requires Professional tier
  • They diverge on capability: HappyFox covers Ticketing, Front covers Shared inbox.

Where they differ

Only the attributes on which HappyFox and Front actually diverge.

Attributes where HappyFox and Front differ
AttributeHappyFoxFront
Starting price$29/month$25/month per seat
PlatformsWeb, Ios, AndroidCloud-based SaaS
Founded20122013

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Microsoft Teams
  • Zapier

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • HubSpot
  • Asana

Both cover

  • Salesforce
  • Slack
  • Jira
  • SOC2
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

HappyFox

  • Help desk ticketing across email, chat and phonenot Front
  • Managing internal and customer support requests in one queuenot Front

Front

  • Multi-team customer support across email, chat, SMS channelsnot HappyFox
  • Enterprises using AI to resolve complex multi-step customer requestsnot HappyFox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Pricing, plan by plan

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Front

$25/month per seat

No published plan breakdown. See the Front review.

Which should you pick?

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Questions people ask

Is HappyFox or Front better?
Neither clearly leads. HappyFox starts at $29/month and Front at $25/month per seat, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HappyFox or Front?
HappyFox starts at $29/month and Front at $25/month per seat.
Does HappyFox or Front run on more platforms?
HappyFox runs on Web, Ios, Android. Front runs on Cloud-based SaaS.
What is HappyFox best used for?
HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what Front is typically brought in for.
What can HappyFox do that Front cannot?
HappyFox covers Ticketing, Knowledge base, Automation, SLA management. Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. Both handle Salesforce, Slack, Jira, SOC2.
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Related pages

More on HappyFox

More on Front

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