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Customer Support · head to head

Help Scout vs Solid Performers

Help Scout logo

Help Scout

Customer Support

Customer service software that people love

From
Free
Free plan
Yes
Full reviewWebsite
Solid Performers logo

Solid Performers

CRM

Indian sales CRM with per-user pricing from 10 US dollars and a five-user minimum on monthly billing

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Only Help Scout has a free tier, so it costs nothing to try first.
  • Each has a real cost: Help Scout the free plan caps contacts at 100 a month, so it is a volume trial rather than a standing free tier; Solid Performers monthly billing carries a five-user minimum, so the advertised 10 US dollars per user is really a 50 US dollar monthly floor, and teams of two or three must either overbuy seats or lock into annual billing.
  • They diverge on capability: Help Scout covers Shared inbox, Solid Performers covers Lead management.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Help Scout and Solid Performers actually diverge.

Attributes where Help Scout and Solid Performers differ
AttributeHelp ScoutSolid Performers
Starting priceFreeOn request
Pricing modelsubscriptionPer user per month
Free tierYesNo
CategoryCustomer SupportCRM
Founded2011Unknown

Identical on both: platforms (Web, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Help Scout

  • Shared inbox
  • Knowledge base
  • Live chat
  • Customer profiles
  • Workflows
  • Reporting
  • Slack
  • Salesforce

Only in Solid Performers

  • Lead management
  • Deal pipelines
  • Unlimited records and storage
  • Quotations and proposals
  • Follow-up automation
  • WhatsApp integration
  • White labelling
  • Custom fields and modules

What people use each for

The jobs each tool is most often brought in to do.

Help Scout

  • Shared inbox and help desk for customer support teamsnot Solid Performers
  • Publishing a knowledge base alongside email and chat supportnot Solid Performers

Solid Performers

  • An Indian education consultancy handling high lead volume from IndiaMART and Facebook that needs follow-up discipline more than marketing automationnot Help Scout
  • A ten-person B2B sales team priced out of Salesforce or HubSpot that still needs pipeline reporting and quotation generationnot Help Scout
  • An agency that wants to white-label a CRM for its own clients at 299 US dollars for the first year rather than build onenot Help Scout
  • A real estate firm that runs its entire sales conversation over WhatsApp and needs those threads attached to the lead recordnot Help Scout

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Help Scout

  • The free plan caps contacts at 100 a month, so it is a volume trial rather than a standing free tier
  • Inboxes are rationed by plan, at 1 on free, 5 on Plus and 10 on Pro
  • Each plan also caps users, at 25 on Standard and 50 on Plus
  • The Pro plan at $75 per user per month carries a 10 user minimum, so the entry cost is $750 a month
  • SSO, SAML and HIPAA compliance are Pro only
  • AI Answers is billed separately at $0.75 per resolution on top of the seat price

Solid Performers

  • Monthly billing carries a five-user minimum, so the advertised 10 US dollars per user is really a 50 US dollar monthly floor, and teams of two or three must either overbuy seats or lock into annual billing.
  • Common capabilities are charged as separate one-off add-ons rather than included: 249 US dollars for setup and training, 99 for SMS and 149 for WhatsApp, which can double first-year cost for a small team.
  • The integration catalogue is small and skewed to Indian channels such as IndiaMART and WhatsApp, so a European or North American team will find its usual marketing, support and finance tools absent.
  • It is a small vendor with support aligned to Indian business hours, which means slow turnaround for customers in the Americas and a genuine continuity risk for a system holding your entire pipeline.
  • Functionality is sales-first with no meaningful marketing automation or customer service module, so growth beyond pipeline management means adding another product rather than another tier.

Pricing, plan by plan

Help Scout

Free
  • FreeFree
    • Up to 5 users
    • 1 Inbox
    • 1 Docs site
  • Standard$25/month
    • Multiple inboxes
    • Live chat, SMS, WhatsApp, Instagram, Messenger
    • Multiple knowledge bases
  • Plus$45/month
    • Standard features plus advanced workflows
    • Two advanced SLAs
    • Secure portal
  • Pro$75/month
    • Plus features plus unlimited workflows
    • Unlimited SLAs
    • SSO/SAML

Solid Performers

On request
  • Square (monthly)$10/month
    • Lead and deal management
    • Unlimited records and storage
    • Follow-up reminders and tasks
  • Pentagon (monthly)$15/month
    • Everything in Square
    • Quotations and proposals
    • Additional automation
  • Hexagon (monthly)$20/month
    • Unlimited feature access
    • Advanced reporting
    • Minimum five users on monthly billing, so 100 USD a month is the real floor
  • Square (annual)$100/year
    • Same as Square monthly
    • Two months free versus monthly billing
    • No five-user minimum on annual billing

Which should you pick?

Choose Help Scout if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Help Scout review

Choose Solid Performers if

  • You need lead management.
  • You work on Web, iOS, Android.
  • You also want deal pipelines.
Solid Performers review

Questions people ask

Is Help Scout or Solid Performers better?
Neither clearly leads. Help Scout starts at Free and Solid Performers at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Help Scout or Solid Performers?
Help Scout has a free tier; the other does not. Paid plans start at Free for Help Scout and On request for Solid Performers.
Does Help Scout or Solid Performers run on more platforms?
Help Scout runs on Web, Ios, Android. Solid Performers runs on Web, iOS, Android.
Can I use Help Scout for free?
Yes. Help Scout has a free tier, so you can try it without paying. Solid Performers starts at On request.
What is Help Scout best used for?
Help Scout is most often used for shared inbox and help desk for customer support teams, publishing a knowledge base alongside email and chat support. Of those, shared inbox and help desk for customer support teams and publishing a knowledge base alongside email and chat support are not what Solid Performers is typically brought in for.
What can Help Scout do that Solid Performers cannot?
Help Scout covers Shared inbox, Knowledge base, Live chat, Customer profiles. Solid Performers covers Lead management, Deal pipelines, Unlimited records and storage, Quotations and proposals.

Answered from the vendors’ own pages

Help Scout: How much does Help Scout cost?

Help Scout offers a free plan for up to 5 users. Paid plans start at $25/user/month (Standard), $45/user/month (Plus), and $75/user/month (Pro).

Source
Solid Performers: What does Solid Performers actually cost to start?

On monthly billing, 50 US dollars a month, because the cheapest tier is 10 US dollars per user with a five-user minimum. Annual billing removes the minimum at 100 US dollars per user per year.

Help Scout: What is included in the Pro plan?

Help Scout Pro at $75/user/month includes unlimited workflows, unlimited SLAs, SSO/SAML, HIPAA compliance, up to 50 light users, dedicated onboarding, and a strategic account manager.

Source
Solid Performers: Is pricing available in rupees?

Yes. The pricing page offers INR alongside USD, and Indian customers are the primary market.

Help Scout: Does Help Scout offer a free trial?

Yes, Help Scout offers a 15-day free trial for Standard and Plus plans with no credit card required. Pro plan requires booking a demo.

Source
Solid Performers: Is setup included?

No. Setup and training is a separate one-off charge of 249 US dollars.

Help Scout: What is the cost of Help Scout's AI Answers add-on?

Help Scout's AI Answers add-on costs $0.75 per resolution with a 3-month free trial included.

Source
Solid Performers: Can I resell it under my own brand?

Yes. White labelling is 299 US dollars for the first year and 99 US dollars per year afterwards.

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