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CRM · head to head

Solid Performers vs Zendesk

Solid Performers logo

Solid Performers

CRM

Indian sales CRM with per-user pricing from 10 US dollars and a five-user minimum on monthly billing

From
On request
Free plan
No
Full reviewWebsite
Zendesk logo

Zendesk

Customer Support

Champions of customer service

From
$19/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Solid Performers monthly billing carries a five-user minimum, so the advertised 10 US dollars per user is really a 50 US dollar monthly floor, and teams of two or three must either overbuy seats or lock into annual billing.; Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • They diverge on capability: Solid Performers covers Lead management, Zendesk covers Ticket management.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Solid Performers and Zendesk actually diverge.

Attributes where Solid Performers and Zendesk differ
AttributeSolid PerformersZendesk
Starting priceOn request$19/month
Pricing modelPer user per monthsubscription
PlatformsWeb, iOS, AndroidWeb
CategoryCRMCustomer Support
FoundedUnknown2007

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Solid Performers

  • Lead management
  • Deal pipelines
  • Unlimited records and storage
  • Quotations and proposals
  • Follow-up automation
  • WhatsApp integration
  • White labelling
  • Custom fields and modules

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Live chat
  • Call center
  • Analytics & reporting
  • Automation
  • Customer satisfaction

What people use each for

The jobs each tool is most often brought in to do.

Solid Performers

  • An Indian education consultancy handling high lead volume from IndiaMART and Facebook that needs follow-up discipline more than marketing automationnot Zendesk
  • A ten-person B2B sales team priced out of Salesforce or HubSpot that still needs pipeline reporting and quotation generationnot Zendesk
  • An agency that wants to white-label a CRM for its own clients at 299 US dollars for the first year rather than build onenot Zendesk
  • A real estate firm that runs its entire sales conversation over WhatsApp and needs those threads attached to the lead recordnot Zendesk

Zendesk

  • Help desk and ticketing system managementnot Solid Performers
  • Omnichannel customer supportnot Solid Performers
  • Knowledge base and self-service portalsnot Solid Performers
  • AI-assisted customer servicenot Solid Performers

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Solid Performers

  • Monthly billing carries a five-user minimum, so the advertised 10 US dollars per user is really a 50 US dollar monthly floor, and teams of two or three must either overbuy seats or lock into annual billing.
  • Common capabilities are charged as separate one-off add-ons rather than included: 249 US dollars for setup and training, 99 for SMS and 149 for WhatsApp, which can double first-year cost for a small team.
  • The integration catalogue is small and skewed to Indian channels such as IndiaMART and WhatsApp, so a European or North American team will find its usual marketing, support and finance tools absent.
  • It is a small vendor with support aligned to Indian business hours, which means slow turnaround for customers in the Americas and a genuine continuity risk for a system holding your entire pipeline.
  • Functionality is sales-first with no meaningful marketing automation or customer service module, so growth beyond pipeline management means adding another product rather than another tier.

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

Solid Performers

On request
  • Square (monthly)$10/month
    • Lead and deal management
    • Unlimited records and storage
    • Follow-up reminders and tasks
  • Pentagon (monthly)$15/month
    • Everything in Square
    • Quotations and proposals
    • Additional automation
  • Hexagon (monthly)$20/month
    • Unlimited feature access
    • Advanced reporting
    • Minimum five users on monthly billing, so 100 USD a month is the real floor
  • Square (annual)$100/year
    • Same as Square monthly
    • Two months free versus monthly billing
    • No five-user minimum on annual billing

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose Solid Performers if

  • You need lead management.
  • You work on Web, iOS, Android.
  • You also want deal pipelines.
Solid Performers review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is Solid Performers or Zendesk better?
Neither clearly leads. Solid Performers starts at On request and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Solid Performers or Zendesk?
Solid Performers starts at On request and Zendesk at $19/month.
Does Solid Performers or Zendesk run on more platforms?
Solid Performers runs on Web, iOS, Android. Zendesk runs on Web.
What is Solid Performers best used for?
Solid Performers is most often used for an indian education consultancy handling high lead volume from indiamart and facebook that needs follow-up discipline more than marketing automation, a ten-person b2b sales team priced out of salesforce or hubspot that still needs pipeline reporting and quotation generation, an agency that wants to white-label a crm for its own clients at 299 us dollars for the first year rather than build one, a real estate firm that runs its entire sales conversation over whatsapp and needs those threads attached to the lead record. Of those, an indian education consultancy handling high lead volume from indiamart and facebook that needs follow-up discipline more than marketing automation and a ten-person b2b sales team priced out of salesforce or hubspot that still needs pipeline reporting and quotation generation are not what Zendesk is typically brought in for.
What can Solid Performers do that Zendesk cannot?
Solid Performers covers Lead management, Deal pipelines, Unlimited records and storage, Quotations and proposals. Zendesk covers Ticket management, Omnichannel support, Knowledge base, Live chat.

Answered from the vendors’ own pages

Solid Performers: What does Solid Performers actually cost to start?

On monthly billing, 50 US dollars a month, because the cheapest tier is 10 US dollars per user with a five-user minimum. Annual billing removes the minimum at 100 US dollars per user per year.

Zendesk: What is included in the free trial?

You'll have access to all features on the Zendesk Customer Service Suite Professional plan for 14 days, with Copilot included by default.

Source
Solid Performers: Is pricing available in rupees?

Yes. The pricing page offers INR alongside USD, and Indian customers are the primary market.

Zendesk: How is Zendesk pricing calculated?

Base subscription pricing is determined by your selected plan tier and the number of agent seats needed. Additional costs include usage-based features like App Builder and Voice, plus optional add-ons.

Source
Solid Performers: Is setup included?

No. Setup and training is a separate one-off charge of 249 US dollars.

Zendesk: What are the contract terms?

Zendesk subscriptions are month to month, annual, or multi-year. Annual billing typically costs less than monthly payments.

Source
Solid Performers: Can I resell it under my own brand?

Yes. White labelling is 299 US dollars for the first year and 99 US dollars per year afterwards.

Zendesk: Can I upgrade or downgrade my plan?

Yes, changes may apply immediately or at renewal depending on your subscription terms.

Source
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