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Amazon Lex vs Gorgias

Amazon Lex logo

Amazon Lex

Live Chat

AWS conversational AI service

From
Free
Rated
-
Full reviewWebsite
Gorgias logo

Gorgias

Live Chat

E-commerce helpdesk built for Shopify

From
$10/month
Rated
-
Full reviewWebsite

The short version

  • Only Amazon Lex has a free tier, so it costs nothing to try first.
  • Each has a real cost: Amazon Lex pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit); Gorgias no published pricing; customers must sign up or contact sales
  • They diverge on capability: Amazon Lex covers Speech recognition, Gorgias covers Omnichannel inbox.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Amazon Lex and Gorgias actually diverge.

Attributes where Amazon Lex and Gorgias differ
AttributeAmazon LexGorgias
Starting priceFree$10/month
Free tierYesNo
PlatformsWeb, AWS CloudWeb, Ios, Android
Founded20062015

Identical on both: pricing model (usage-based), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Lex

  • Speech recognition
  • Natural language understanding
  • Voice and text
  • Lambda integration
  • AWS services
  • Lambda
  • DynamoDB
  • SNS

Only in Gorgias

  • Omnichannel inbox
  • Order management
  • Macros
  • Automation
  • Revenue tracking
  • Self-service
  • Shopify
  • BigCommerce

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Lex

  • Chatbot developmentnot Gorgias
  • Voice-based conversational AInot Gorgias
  • Natural language understandingnot Gorgias

Gorgias

  • Customer helpdesk automationnot Amazon Lex
  • Omnichannel customer supportnot Amazon Lex
  • AI-powered conversation resolutionnot Amazon Lex

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Lex

  • Pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit)
  • Speech requests cost $0.004 each, text requests $0.00075 each, training costs $0.50 per minute
  • Variable costs can accumulate quickly for high-volume applications

Gorgias

  • No published pricing; customers must sign up or contact sales
  • Ticket volume limits range from 50 to 5,000 per month depending on plan
  • Pricing model not transparent; described as scaling with volume

Pricing, plan by plan

Amazon Lex

Free
  • Standard Usage$0.004/per speech request
    • Speech requests at $0.004 each
  • Text Requests$0.00075/per text request
    • Text requests at $0.00075 each

Gorgias

$10/month
  • Starter$10/month
    • 50 tickets/month
    • 3 user seats
    • Email & social
  • Basic$60/month
    • 300 tickets/month
    • Unlimited users
    • Phone support
  • Pro$360/month
    • 2000 tickets/month
    • Advanced automation
    • Revenue statistics
  • Advanced$900/month
    • 5000 tickets/month
    • Dedicated CSM
    • Custom integrations

Which should you pick?

Choose Amazon Lex if

  • You need speech recognition.
  • You want to start without paying.
  • You work on Web, AWS Cloud.
  • You also want natural language understanding.
Amazon Lex review

Choose Gorgias if

  • You need omnichannel inbox.
  • You work on Web, Ios, Android.
  • You also want order management.
Gorgias review

Questions people ask

Is Amazon Lex or Gorgias better?
Neither clearly leads. Amazon Lex starts at Free and Gorgias at $10/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Lex or Gorgias?
Amazon Lex has a free tier; the other does not. Paid plans start at Free for Amazon Lex and $10/month for Gorgias.
Does Amazon Lex or Gorgias run on more platforms?
Amazon Lex runs on Web, AWS Cloud. Gorgias runs on Web, Ios, Android.
Can I use Amazon Lex for free?
Yes. Amazon Lex has a free tier, so you can try it without paying. Gorgias starts at $10/month.
What is Amazon Lex best used for?
Amazon Lex is most often used for chatbot development, voice-based conversational ai, natural language understanding. Of those, chatbot development and voice-based conversational ai are not what Gorgias is typically brought in for.
What can Amazon Lex do that Gorgias cannot?
Amazon Lex covers Speech recognition, Natural language understanding, Voice and text, Lambda integration. Gorgias covers Omnichannel inbox, Order management, Macros, Automation. Both handle Web support.

Answered from the vendors’ own pages

Amazon Lex: How much does Amazon Lex cost?

Amazon Lex charges $0.004 per speech request and $0.00075 per text request with no upfront commitments or minimum fees required.

Source
Gorgias: Does Gorgias publish pricing on their website?

Specific prices are not listed on the Gorgias pricing page; customers must sign up or contact sales for detailed pricing.

Source
Amazon Lex: Is there a free tier for Amazon Lex?

Yes, new AWS customers receive 10,000 text requests and 5,000 speech requests per month free for the first year. Additional $200 in AWS Free Tier credits are available for new customers as of July 15, 2025, with all credits expiring within 12 months.

Source
Gorgias: Is AI included on all Gorgias plans?

Yes, AI Agent is included on every plan and pricing is based only on conversations the AI resolves.

Source
Amazon Lex: What is the example monthly cost for Amazon Lex?

For 8,000 speech requests ($32) and 2,000 text requests ($1.50), the approximate monthly total is $33.50, though actual costs vary based on usage volume.

Source
Gorgias: Can I add Voice or SMS to any plan?

Yes, Voice and SMS can be added to any plan with pricing scaled by call and text volume.

Source
Gorgias: How does Gorgias price its helpdesk?

Helpdesk is not priced per agent; instead it scales from 50 to 5,000 tickets per month depending on plan selection.

Source
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