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Customer Support · head to head

Amazon Connect vs UserVoice

Amazon Connect logo

Amazon Connect

Customer Support

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite
UserVoice logo

UserVoice

Customer Support

Plans that scale with your team

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call; UserVoice no tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Amazon Connect and UserVoice actually diverge.

Attributes where Amazon Connect and UserVoice differ
AttributeAmazon ConnectUserVoice
Founded2006Unknown

Identical on both: starting price (Free), pricing model (usage-based), free tier (Yes), platforms (Web), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Connect

  • Voice
  • Chat
  • Tasks
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • Salesforce

Only in UserVoice

Nothing recorded that Amazon Connect does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Amazon Connect

  • Cloud contact centre with no per-seat licencenot UserVoice
  • Voice, chat, email and SMS in one queuenot UserVoice
  • Conversational analytics and agent assistnot UserVoice
  • Outbound campaigns and automated contactnot UserVoice
  • Workforce scheduling for contact centre agentsnot UserVoice

UserVoice

  • Collecting and prioritizing customer feedback from multiple channelsnot Amazon Connect
  • Building internal feedback portals for product teamsnot Amazon Connect
  • Mapping customer needs to product roadmap decisionsnot Amazon Connect
  • Consolidating voice of customer across feedback channelsnot Amazon Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

UserVoice

  • No tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Pricing is based on feedback volume and which integrations are connected rather than a flat seat price, so cost cannot be estimated without a sales conversation

Pricing, plan by plan

Amazon Connect

Free
  • Pay-as-you-go$undefined/mo
    • Chat: $0.010 per message sent or received
    • Voice: $0.038 per minute
    • Email: $0.080 per message sent or received

UserVoice

Free

No published plan breakdown. See the UserVoice review.

Which should you pick?

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Choose UserVoice if

  • You want to start without paying.
UserVoice review

Questions people ask

Is Amazon Connect or UserVoice better?
Neither clearly leads. Amazon Connect starts at Free and UserVoice at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Connect or UserVoice?
Amazon Connect starts at Free and UserVoice at Free.
Does Amazon Connect or UserVoice run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Amazon Connect for free?
Both have a free tier, so you can try either at no cost before committing.
What is Amazon Connect best used for?
Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what UserVoice is typically brought in for.
What can Amazon Connect do that UserVoice cannot?
Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics.

Answered from the vendors’ own pages

Amazon Connect: How much does Amazon Connect cost?

Amazon Connect uses pay-as-you-go pricing with no minimums or long-term contracts. Costs are $0.010 per chat message, $0.038 per voice minute, $0.080 per email message, and $0.014 per SMS or third-party messaging message.

Source
UserVoice: Does UserVoice charge per user seat or by usage?

UserVoice uses a usage-based pricing model that scales with what you use, never by seat. Costs depend on feedback volume, tools leveraged, and integrations connected, not the number of people on your team.

Source
Amazon Connect: Is Amazon Connect free to try?

Amazon Connect offers a free trial option for new customers to get started at no cost. Ongoing usage is charged based on consumption with no minimum commitment required.

Source
UserVoice: Can I try UserVoice before committing to a paid plan?

Yes, UserVoice offers 30-day free trials after booking a demo. No credit card is required to start the trial.

Source
Amazon Connect: What are Amazon Connect's per-channel pricing differences?

Communication channel costs vary: voice at $0.038 per minute is the most expensive, email at $0.080 per message, SMS at $0.014 per message, and chat at the lowest rate of $0.010 per message. All pricing is per message or per minute consumed with no unused portions charged.

Source
UserVoice: What happens if I need help during onboarding?

UserVoice includes expert onboarding and dedicated customer success manager support with all paid plans to help you get started.

Source
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