Customer Support · head to head
Dixa vs Re:amaze
Re:amaze
Customer Support
Customer messaging for online businesses
- From
- $29/month
- Rated
- -
The short version
- Each has a real cost: Dixa entry pricing is 89 EUR per agent per month, which is high against comparable help desks; Re:amaze aI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
- They diverge on capability: Dixa covers Unified inbox, Re:amaze covers Multi-channel inbox.
Where they differ
Only the attributes on which Dixa and Re:amaze actually diverge.
Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Customer Support).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Dixa
- Unified inbox
- Smart routing
- Native phone
- Real-time analytics
- Agent workspace
- Salesforce
- HubSpot
- Zendesk
Only in Re:amaze
- Multi-channel inbox
- FAQ center
- Chatbots
- Automation
- Push campaigns
- BigCommerce
- WooCommerce
- Stripe
Both cover
- Live chat
- Shopify
- GDPR
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Dixa
- Omnichannel customer service across phone, email, chat and socialnot Re:amaze
- Routing conversations to agents by skill and customer datanot Re:amaze
Re:amaze
- Multichannel customer support across email, chat, social and SMSnot Dixa
- Running a help centre and chatbots for an ecommerce storenot Dixa
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Dixa
- Entry pricing is 89 EUR per agent per month, which is high against comparable help desks
- The AI agent is billed separately at 0.35 EUR per conversation on top of the seat price
- Skills based routing and advanced automations require the Ultimate plan at 139 EUR per agent
- SSO, custom user roles and auto redaction are Prime only at 179 EUR per agent
- There is no self serve trial, and the vendor states every rollout is guided
- Quality assurance and the AI co pilot are paid add ons on every tier
Re:amaze
- AI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
- The flat rate Starter plan at $59 a month caps responded conversations at 500
- SMS, voice, multiple brands and a custom domain all require the Pro plan at $49 per team member
- Departments, custom roles, shift management and satisfaction ratings are Plus only at $69 per team member
- The 10% saving requires annual billing
Pricing, plan by plan
Dixa
$39/month- Essential$39/month
- 3 channels
- Basic routing
- Agent workspace
- Growth$89/month
- All channels
- Advanced routing
- IVR
- Ultimate$139/month
- Everything in Growth
- Workforce management
- Quality assurance
Re:amaze
$29/month- Basic$29/month
- Unlimited channels
- Basic automation
- FAQ
- Pro$49/month
- Live view
- Advanced workflows
- Push campaigns
- Plus$69/month
- Staff reports
- Custom roles
- SMS support
Which should you pick?
Choose Dixa if
- You need unified inbox.
- You work on Web, Ios, Android.
- You also want smart routing.
Choose Re:amaze if
- You need multi-channel inbox.
- You work on Web, Ios, Android.
- You also want faq center.
Questions people ask
- Is Dixa or Re:amaze better?
- Neither clearly leads. Dixa starts at $39/month and Re:amaze at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Dixa or Re:amaze?
- Dixa starts at $39/month and Re:amaze at $29/month.
- Does Dixa or Re:amaze run on more platforms?
- Both run on Web, Ios, Android, so platform support will not decide this one for you.
- What is Dixa best used for?
- Dixa is most often used for omnichannel customer service across phone, email, chat and social, routing conversations to agents by skill and customer data. Of those, omnichannel customer service across phone, email, chat and social and routing conversations to agents by skill and customer data are not what Re:amaze is typically brought in for.
- What can Dixa do that Re:amaze cannot?
- Dixa covers Unified inbox, Smart routing, Native phone, Real-time analytics. Re:amaze covers Multi-channel inbox, FAQ center, Chatbots, Automation. Both handle Live chat, Shopify, GDPR, Web support.