Softwr

Telecommunications · head to head

Five9 vs Kaltura

Five9 logo

Five9

Telecommunications

Intelligent cloud contact center

From
$149/month
Rated
-
Full reviewWebsite
Kaltura logo

Kaltura

Webinars

Video platform for learning, media, and engagement

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month; Kaltura no published pricing; vendor directs all inquiries to request quotes, demos, or trials
  • They diverge on capability: Five9 covers Intelligent routing, Kaltura covers Video creation.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Five9 and Kaltura actually diverge.

Attributes where Five9 and Kaltura differ
AttributeFive9Kaltura
Starting price$149/monthOn request
PlatformsWeb, DesktopWindows, Mac, IOS, Android, Web
CategoryTelecommunicationsWebinars
Founded20012006

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Five9

  • Intelligent routing
  • IVR
  • ACD
  • Dialer
  • WFM
  • Quality management
  • ServiceNow
  • Microsoft Dynamics

Only in Kaltura

  • Video creation
  • Live streaming
  • Interactive content
  • Mobile apps
  • Canvas
  • Blackboard
  • Moodle
  • Windows support

Both cover

  • Analytics
  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Five9

  • Cloud contact centre across voice, chat, email and social messagingnot Kaltura
  • Routing and managing high volume customer interactionsnot Kaltura

Kaltura

  • Enterprise video portals and internal town hallsnot Five9
  • Virtual classrooms and lecture capture for universitiesnot Five9

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Five9

  • A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
  • Voice is excluded from the Digital plan and requires a quote
  • Usage based charges apply on top of the per seat rate
  • Three of the five tiers publish no price at all

Kaltura

  • No published pricing; vendor directs all inquiries to request quotes, demos, or trials
  • Pricing is custom per customer with no rate information disclosed publicly

Pricing, plan by plan

Five9

$149/month
  • Core$149/month
    • Inbound/outbound
    • IVR
    • Basic CTI
  • Premium$169/month
    • Core + Chat/email
    • Quality management
  • Optimum$199/month
    • Premium + WFM
    • Proactive chat
  • Ultimate$229/month
    • Full suite
    • Advanced analytics

Kaltura

On request
  • Starter$400/month
    • Video library
    • Basic features
  • Professional$1000/month
    • Live streaming
    • Analytics
  • Enterprise$2500/month
    • Custom solutions
    • Support

Which should you pick?

Choose Five9 if

  • You need intelligent routing.
  • You work on Web, Desktop.
  • You also want ivr.
Five9 review

Choose Kaltura if

  • You need video creation.
  • You work on Windows, Mac, IOS, Android, Web.
  • You also want live streaming.
Kaltura review

Questions people ask

Is Five9 or Kaltura better?
Neither clearly leads. Five9 starts at $149/month and Kaltura at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Five9 or Kaltura?
Five9 starts at $149/month and Kaltura at On request.
Does Five9 or Kaltura run on more platforms?
Five9 runs on Web, Desktop. Kaltura runs on Windows, Mac, IOS, Android, Web.
What is Five9 best used for?
Five9 is most often used for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. Of those, cloud contact centre across voice, chat, email and social messaging and routing and managing high volume customer interactions are not what Kaltura is typically brought in for.
What can Five9 do that Kaltura cannot?
Five9 covers Intelligent routing, IVR, ACD, Dialer. Kaltura covers Video creation, Live streaming, Interactive content, Mobile apps. Both handle Analytics, Salesforce, Web support.

Answered from the vendors’ own pages

Five9: What is the minimum team size required to use Five9?

Five9 requires a minimum commitment of 50 seats for any subscription plan.

Source
Kaltura: How much does Kaltura cost?

Kaltura does not publish pricing online. The vendor offers custom pricing based on solutions selected, requiring customers to request quotes or book demos through their website.

Source
Five9: How is Five9 pricing calculated, per user, flat rate, or usage-based?

Five9 offers flexible pricing models: per concurrent user, per named agent, or pay-per-use. The pricing structure varies depending on the chosen bundle.

Source
Kaltura: Can I try Kaltura before purchasing?

Kaltura offers free trial access, but specific trial terms, duration, and feature restrictions are not stated on the pricing page. Contact Kaltura to request a trial and learn about specific offerings.

Source
Five9: What does the entry-level Digital bundle include, and what does it cost?

The Digital bundle costs $119 per month per seat and supports digital channels only. Higher tiers (Core at $159, Plus, Pro, and Enterprise) are available, with Plus/Pro/Enterprise requiring contact with sales for pricing.

Source
Five9: Are there additional charges beyond the base subscription?

Yes. All bundles include 3000 AI minutes per seat, but additional AI usage incurs charges. SMS messaging also has usage-based charges applied separately.

Source
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