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Software · head to head

Five9 vs Kaltura

Five9 logo

Five9

Software

Intelligent cloud contact center

From
$149/month
Rated
-
Full reviewWebsite
Kaltura logo

Kaltura

Software

Video platform for learning, media, and engagement

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month; Kaltura the pricing page lists ten separate products and publishes no rate, no minimum and no named cost driver for them, routing visitors to a quote request
  • They diverge on capability: Five9 covers Intelligent routing, Kaltura covers Video creation.

Where they differ

Only the attributes on which Five9 and Kaltura actually diverge.

Attributes where Five9 and Kaltura differ
AttributeFive9Kaltura
Starting price$149/monthOn request
PlatformsWeb, DesktopWindows, Mac, IOS, Android, Web
Founded20012006

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Five9

  • Intelligent routing
  • IVR
  • ACD
  • Dialer
  • WFM
  • Quality management
  • ServiceNow
  • Microsoft Dynamics

Only in Kaltura

  • Video creation
  • Live streaming
  • Interactive content
  • Mobile apps
  • Canvas
  • Blackboard
  • Moodle
  • Windows support

Both cover

  • Analytics
  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Five9

  • Cloud contact centre across voice, chat, email and social messagingnot Kaltura
  • Routing and managing high volume customer interactionsnot Kaltura

Kaltura

  • Enterprise video portals and internal town hallsnot Five9
  • Virtual classrooms and lecture capture for universitiesnot Five9

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Five9

  • A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
  • Voice is excluded from the Digital plan and requires a quote
  • Usage based charges apply on top of the per seat rate
  • Three of the five tiers publish no price at all

Kaltura

  • The pricing page lists ten separate products and publishes no rate, no minimum and no named cost driver for them, routing visitors to a quote request
  • Capabilities are split across separate products such as Webinars, Virtual Events, Town Halls, Video Portal and Virtual Classroom, each licensed on its own

Pricing, plan by plan

Five9

$149/month
  • Core$149/month
    • Inbound/outbound
    • IVR
    • Basic CTI
  • Premium$169/month
    • Core + Chat/email
    • Quality management
  • Optimum$199/month
    • Premium + WFM
    • Proactive chat
  • Ultimate$229/month
    • Full suite
    • Advanced analytics

Kaltura

On request
  • Starter$400/month
    • Video library
    • Basic features
  • Professional$1000/month
    • Live streaming
    • Analytics
  • Enterprise$2500/month
    • Custom solutions
    • Support

Which should you pick?

Choose Five9 if

  • You need intelligent routing.
  • You work on Web, Desktop.
  • You also want ivr.
Five9 review

Choose Kaltura if

  • You need video creation.
  • You work on Windows, Mac, IOS, Android, Web.
  • You also want live streaming.
Kaltura review

Questions people ask

Is Five9 or Kaltura better?
Neither clearly leads. Five9 starts at $149/month and Kaltura at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Five9 or Kaltura?
Five9 starts at $149/month and Kaltura at On request.
Does Five9 or Kaltura run on more platforms?
Five9 runs on Web, Desktop. Kaltura runs on Windows, Mac, IOS, Android, Web.
What is Five9 best used for?
Five9 is most often used for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. Of those, cloud contact centre across voice, chat, email and social messaging and routing and managing high volume customer interactions are not what Kaltura is typically brought in for.
What can Five9 do that Kaltura cannot?
Five9 covers Intelligent routing, IVR, ACD, Dialer. Kaltura covers Video creation, Live streaming, Interactive content, Mobile apps. Both handle Analytics, Salesforce, Web support.
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