Softwr

Software · head to head

Dialpad vs Kaltura

Dialpad logo

Dialpad

Software

Cloud phone and voice communications

From
On request
Rated
-
Full reviewWebsite
Kaltura logo

Kaltura

Software

Video platform for learning, media, and engagement

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Dialpad pricing details not publicly disclosed; requires contacting sales; Kaltura the pricing page lists ten separate products and publishes no rate, no minimum and no named cost driver for them, routing visitors to a quote request
  • They diverge on capability: Dialpad covers Voice calls, Kaltura covers Video creation.

Where they differ

Only the attributes on which Dialpad and Kaltura actually diverge.

Attributes where Dialpad and Kaltura differ
AttributeDialpadKaltura
Pricing modelUnknownsubscription
PlatformsWeb, MobileWindows, Mac, IOS, Android, Web
Founded20132006

Identical on both: starting price (On request), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dialpad

  • Voice calls
  • Video meeting
  • Chat
  • Call recording
  • Slack
  • HubSpot
  • Microsoft 365
  • Zapier

Only in Kaltura

  • Video creation
  • Live streaming
  • Interactive content
  • Mobile apps
  • Canvas
  • Blackboard
  • Moodle
  • Windows support

Both cover

  • Analytics
  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Dialpad

  • Customer service with AI voice and chat agentsnot Kaltura
  • Autonomous contact centre operations with handoff to humansnot Kaltura
  • Multi-channel communication (voice, chat, SMS, email)not Kaltura
  • HIPAA-compliant healthcare communicationnot Kaltura

Kaltura

  • Enterprise video portals and internal town hallsnot Dialpad
  • Virtual classrooms and lecture capture for universitiesnot Dialpad

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dialpad

  • Pricing details not publicly disclosed; requires contacting sales
  • AI Agent pricing uses credit-based model with pay-per-value structure
  • Specific pricing tiers and feature comparisons not available on public website

Kaltura

  • The pricing page lists ten separate products and publishes no rate, no minimum and no named cost driver for them, routing visitors to a quote request
  • Capabilities are split across separate products such as Webinars, Virtual Events, Town Halls, Video Portal and Virtual Classroom, each licensed on its own

Pricing, plan by plan

Dialpad

On request

No published plan breakdown. See the Dialpad review.

Kaltura

On request
  • Starter$400/month
    • Video library
    • Basic features
  • Professional$1000/month
    • Live streaming
    • Analytics
  • Enterprise$2500/month
    • Custom solutions
    • Support

Which should you pick?

Choose Dialpad if

  • You need voice calls.
  • You work on Web, Mobile.
  • You also want video meeting.
Dialpad review

Choose Kaltura if

  • You need video creation.
  • You work on Windows, Mac, IOS, Android, Web.
  • You also want live streaming.
Kaltura review

Questions people ask

Is Dialpad or Kaltura better?
Neither clearly leads. Dialpad starts at On request and Kaltura at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dialpad or Kaltura?
Dialpad starts at On request and Kaltura at On request.
Does Dialpad or Kaltura run on more platforms?
Dialpad runs on Web, Mobile. Kaltura runs on Windows, Mac, IOS, Android, Web.
What is Dialpad best used for?
Dialpad is most often used for customer service with ai voice and chat agents, autonomous contact centre operations with handoff to humans, multi-channel communication (voice, chat, sms, email), hipaa-compliant healthcare communication. Of those, customer service with ai voice and chat agents and autonomous contact centre operations with handoff to humans are not what Kaltura is typically brought in for.
What can Dialpad do that Kaltura cannot?
Dialpad covers Voice calls, Video meeting, Chat, Call recording. Kaltura covers Video creation, Live streaming, Interactive content, Mobile apps. Both handle Analytics, Salesforce, Web support.
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