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Software · head to head

Five9 vs Panopto

Five9 logo

Five9

Software

Intelligent cloud contact center

From
$149/month
Rated
-
Full reviewWebsite
Panopto logo

Panopto

Software

Video management and live streaming platform for enterprises

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month; Panopto no price list is published, and the vendor states there are no tiers at all
  • They diverge on capability: Five9 covers Intelligent routing, Panopto covers Video management.

Where they differ

Only the attributes on which Five9 and Panopto actually diverge.

Attributes where Five9 and Panopto differ
AttributeFive9Panopto
Starting price$149/monthOn request
PlatformsWeb, DesktopWindows, Mac, IOS, Android, Web
Founded20012007

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Five9

  • Intelligent routing
  • IVR
  • ACD
  • Dialer
  • WFM
  • Quality management
  • ServiceNow
  • Microsoft Dynamics

Only in Panopto

  • Video management
  • Live streaming
  • Recording
  • Search
  • Microsoft 365
  • Canvas
  • Blackboard
  • Windows support

Both cover

  • Analytics
  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Five9

  • Cloud contact centre across voice, chat, email and social messagingnot Panopto
  • Routing and managing high volume customer interactionsnot Panopto

Panopto

  • Recording, hosting and searching lecture and training videonot Five9
  • Integrating video libraries with learning management systemsnot Five9

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Five9

  • A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
  • Voice is excluded from the Digital plan and requires a quote
  • Usage based charges apply on top of the per seat rate
  • Three of the five tiers publish no price at all

Panopto

  • No price list is published, and the vendor states there are no tiers at all
  • Cost depends on user count, integrations, add ons and deployment model, so several negotiated variables set the figure
  • Four capabilities are separately priced add ons on top of any quote
  • Every route to a figure is a demo or a conversation with sales

Pricing, plan by plan

Five9

$149/month
  • Core$149/month
    • Inbound/outbound
    • IVR
    • Basic CTI
  • Premium$169/month
    • Core + Chat/email
    • Quality management
  • Optimum$199/month
    • Premium + WFM
    • Proactive chat
  • Ultimate$229/month
    • Full suite
    • Advanced analytics

Panopto

On request
  • Professional$500/month
    • Video storage
    • Basic features
  • Business$1000/month
    • Live streaming
    • Analytics
  • Enterprise$2500/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose Five9 if

  • You need intelligent routing.
  • You work on Web, Desktop.
  • You also want ivr.
Five9 review

Choose Panopto if

  • You need video management.
  • You work on Windows, Mac, IOS, Android, Web.
  • You also want live streaming.
Panopto review

Questions people ask

Is Five9 or Panopto better?
Neither clearly leads. Five9 starts at $149/month and Panopto at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Five9 or Panopto?
Five9 starts at $149/month and Panopto at On request.
Does Five9 or Panopto run on more platforms?
Five9 runs on Web, Desktop. Panopto runs on Windows, Mac, IOS, Android, Web.
What is Five9 best used for?
Five9 is most often used for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. Of those, cloud contact centre across voice, chat, email and social messaging and routing and managing high volume customer interactions are not what Panopto is typically brought in for.
What can Five9 do that Panopto cannot?
Five9 covers Intelligent routing, IVR, ACD, Dialer. Panopto covers Video management, Live streaming, Recording, Search. Both handle Analytics, Salesforce, Web support.
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