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Software · head to head

Genesys Cloud vs Kaltura

Genesys Cloud logo

Genesys Cloud

Software

Experience as a Service

From
$75/month
Rated
-
Full reviewWebsite
Kaltura logo

Kaltura

Software

Video platform for learning, media, and engagement

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Genesys Cloud all four published tiers are billed annually; Kaltura the pricing page lists ten separate products and publishes no rate, no minimum and no named cost driver for them, routing visitors to a quote request
  • They diverge on capability: Genesys Cloud covers Omnichannel, Kaltura covers Video creation.

Where they differ

Only the attributes on which Genesys Cloud and Kaltura actually diverge.

Attributes where Genesys Cloud and Kaltura differ
AttributeGenesys CloudKaltura
Starting price$75/monthOn request
PlatformsWeb, Desktop, Ios, AndroidWindows, Mac, IOS, Android, Web
Founded19902006

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Genesys Cloud

  • Omnichannel
  • ACD
  • IVR
  • Predictive engagement
  • WFM
  • Quality management
  • Bots
  • Microsoft Dynamics

Only in Kaltura

  • Video creation
  • Live streaming
  • Analytics
  • Interactive content
  • Mobile apps
  • Canvas
  • Blackboard
  • Moodle

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Genesys Cloud

  • Cloud contact centre across voice, digital and self service channelsnot Kaltura
  • Workforce engagement and routing for large support operationsnot Kaltura

Kaltura

  • Enterprise video portals and internal town hallsnot Genesys Cloud
  • Virtual classrooms and lecture capture for universitiesnot Genesys Cloud

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Genesys Cloud

  • All four published tiers are billed annually
  • The published rates are named user licences tied to a specific person, so a shift based operation cannot share a seat
  • Concurrent user licences, which is what shift work needs, are sold at a premium above these rates
  • Entry pricing is $75 per user per month, rising to $240 on the top tier

Kaltura

  • The pricing page lists ten separate products and publishes no rate, no minimum and no named cost driver for them, routing visitors to a quote request
  • Capabilities are split across separate products such as Webinars, Virtual Events, Town Halls, Video Portal and Virtual Classroom, each licensed on its own

Pricing, plan by plan

Genesys Cloud

$75/month
  • Genesys Cloud CX 1$75/month
    • Voice
    • IVR
    • Callback
  • Genesys Cloud CX 2$110/month
    • CX 1 + Digital
    • Quality management
    • WFM
  • Genesys Cloud CX 3$140/month
    • CX 2 + Analytics
    • Advanced AI
    • Journey management

Kaltura

On request
  • Starter$400/month
    • Video library
    • Basic features
  • Professional$1000/month
    • Live streaming
    • Analytics
  • Enterprise$2500/month
    • Custom solutions
    • Support

Which should you pick?

Choose Genesys Cloud if

  • You need omnichannel.
  • You work on Web, Desktop, Ios, Android.
  • You also want acd.
Genesys Cloud review

Choose Kaltura if

  • You need video creation.
  • You work on Windows, Mac, IOS, Android, Web.
  • You also want live streaming.
Kaltura review

Questions people ask

Is Genesys Cloud or Kaltura better?
Neither clearly leads. Genesys Cloud starts at $75/month and Kaltura at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Genesys Cloud or Kaltura?
Genesys Cloud starts at $75/month and Kaltura at On request.
Does Genesys Cloud or Kaltura run on more platforms?
Genesys Cloud runs on Web, Desktop, Ios, Android. Kaltura runs on Windows, Mac, IOS, Android, Web.
What is Genesys Cloud best used for?
Genesys Cloud is most often used for cloud contact centre across voice, digital and self service channels, workforce engagement and routing for large support operations. Of those, cloud contact centre across voice, digital and self service channels and workforce engagement and routing for large support operations are not what Kaltura is typically brought in for.
What can Genesys Cloud do that Kaltura cannot?
Genesys Cloud covers Omnichannel, ACD, IVR, Predictive engagement. Kaltura covers Video creation, Live streaming, Analytics, Interactive content. Both handle Salesforce, Web support.
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