Is Flodesk or Genesys Cloud better?

Neither clearly leads. Flodesk starts at On request and Genesys Cloud at $75/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Flodesk or Genesys Cloud?

Flodesk starts at On request and Genesys Cloud at $75/month.

Does Flodesk or Genesys Cloud run on more platforms?

Flodesk runs on Web. Genesys Cloud runs on Web, Desktop, Ios, Android.

What can Flodesk do that Genesys Cloud cannot?

Genesys Cloud covers Omnichannel, ACD, IVR, Predictive engagement.

Software · head to head

Flodesk vs Genesys Cloud

Flodesk

Software

Email marketing built for creators and small business

From: On request
Rated: -

Full review Website

Genesys Cloud

Software

Experience as a Service

From: $75/month
Rated: -

Full review Website

The short version

Each has a real cost: Flodesk flat monthly pricing starting near $19 to $25 per month on annual billing does not scale down for very small lists the way per-subscriber pricing from competitors can; Genesys Cloud all four published tiers are billed annually

Where they differ

Only the attributes on which Flodesk and Genesys Cloud actually diverge.

Attributes where Flodesk and Genesys Cloud differ
Attribute	Flodesk	Genesys Cloud
Starting price	On request	$75/month
Platforms	Web	Web, Desktop, Ios, Android
Founded	Unknown	1990

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Flodesk

Nothing recorded that Genesys Cloud does not also cover.

Only in Genesys Cloud

Omnichannel
ACD
IVR
Predictive engagement
WFM
Quality management
Bots
Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Flodesk

No use cases recorded yet. See the Flodesk review.

Genesys Cloud

Cloud contact centre across voice, digital and self service channelsnot Flodesk
Workforce engagement and routing for large support operationsnot Flodesk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Flodesk

Flat monthly pricing starting near $19 to $25 per month on annual billing does not scale down for very small lists the way per-subscriber pricing from competitors can

Genesys Cloud

All four published tiers are billed annually
The published rates are named user licences tied to a specific person, so a shift based operation cannot share a seat
Concurrent user licences, which is what shift work needs, are sold at a premium above these rates
Entry pricing is $75 per user per month, rising to $240 on the top tier

Pricing, plan by plan

Flodesk

On request

No published plan breakdown. See the Flodesk review.

Genesys Cloud

$75/month

Genesys Cloud CX 1$75/month
- Voice
- IVR
- Callback
Genesys Cloud CX 2$110/month
- CX 1 + Digital
- Quality management
- WFM
Genesys Cloud CX 3$140/month
- CX 2 + Analytics
- Advanced AI
- Journey management

Which should you pick?

Choose Flodesk if

Nothing in the data separates Flodesk from Genesys Cloud on the points above - pick on price and on how each one feels to use.

Flodesk review

Choose Genesys Cloud if

You need omnichannel.
You work on Web, Desktop, Ios, Android.
You also want acd.

Genesys Cloud review

Questions people ask

Is Flodesk or Genesys Cloud better?: Neither clearly leads. Flodesk starts at On request and Genesys Cloud at $75/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Flodesk or Genesys Cloud?: Flodesk starts at On request and Genesys Cloud at $75/month.
Does Flodesk or Genesys Cloud run on more platforms?: Flodesk runs on Web. Genesys Cloud runs on Web, Desktop, Ios, Android.
What can Flodesk do that Genesys Cloud cannot?: Genesys Cloud covers Omnichannel, ACD, IVR, Predictive engagement.

Flodesk vs Genesys Cloud

Flodesk

Genesys Cloud

The short version

Where they differ

What each one covers

Only in Flodesk

Only in Genesys Cloud

What people use each for

Flodesk

Genesys Cloud

Where each one falls short

Flodesk

Genesys Cloud

Pricing, plan by plan

Flodesk

Genesys Cloud

Which should you pick?

Choose Flodesk if

Choose Genesys Cloud if

Questions people ask

Related pages

More on Flodesk

More on Genesys Cloud

Keep looking

Other head to heads