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Maps · head to head

ArcGIS Field Maps vs Fleet Complete

ArcGIS Field Maps logo

ArcGIS Field Maps

Maps

Esri field data collection that cannot be bought on its own, only with an ArcGIS user type

From
On request
Free plan
No
Full reviewWebsite
Fleet Complete logo

Fleet Complete

Fleet Management

Telematics and asset tracking sold mainly through mobile network operators

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: ArcGIS Field Maps field Maps has no price of its own, so a project budget built from the product page misses the Creator seats, the Mobile Worker seats and the ArcGIS Online credits or Enterprise infrastructure that actually cost money; Fleet Complete because most contracts are sold through a carrier, the commercial relationship, the service levels and the renewal date belong to the carrier, so a pricing dispute or a support escalation goes through a reseller who did not build the software.
  • They diverge on capability: ArcGIS Field Maps covers Offline map areas, Fleet Complete covers Vehicle tracking.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which ArcGIS Field Maps and Fleet Complete actually diverge.

Attributes where ArcGIS Field Maps and Fleet Complete differ
AttributeArcGIS Field MapsFleet Complete
Pricing modelIncluded with an ArcGIS user type licencequote
PlatformsiOS, Android, WebWeb, iOS, Android
CategoryMapsFleet Management

Identical on both: starting price (On request), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ArcGIS Field Maps

  • Offline map areas
  • Smart forms
  • High-accuracy GNSS
  • Location sharing
  • Assignment dispatch
  • Indoor positioning
  • Direct editing of authoritative data

Only in Fleet Complete

  • Vehicle tracking
  • Hours of service
  • Asset trackers
  • Field dispatch
  • Dashcams
  • Maintenance reminders

What people use each for

The jobs each tool is most often brought in to do.

ArcGIS Field Maps

  • A water utility whose inspectors update the same asset feature service the office GIS runs on, rather than filling in forms that someone re-keysnot Fleet Complete
  • A county carrying out a sign inventory where crews work in areas without mobile coverage and need offline maps that sync laternot Fleet Complete
  • An environmental team needing sub-metre positions from an external GNSS receiver recorded directly against the authoritative datasetnot Fleet Complete
  • An organisation consolidating from Collector, Explorer, Tracker and Workforce onto a single app after Esri retired themnot Fleet Complete

Fleet Complete

  • A mid-size fleet already under a national carrier contract that wants tracking added to an existing telecoms agreement rather than a new vendor relationshipnot ArcGIS Field Maps
  • Mixed fleets that need to track unpowered assets such as trailers and generators alongside vehicles in one consolenot ArcGIS Field Maps
  • Canadian operators wanting a domestic vendor with local support and Telus channel billingnot ArcGIS Field Maps
  • Service businesses that want basic dispatch and vehicle tracking without buying a separate field service platformnot ArcGIS Field Maps

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ArcGIS Field Maps

  • Field Maps has no price of its own, so a project budget built from the product page misses the Creator seats, the Mobile Worker seats and the ArcGIS Online credits or Enterprise infrastructure that actually cost money
  • It only works against Esri feature services, so an organisation whose data is in PostGIS or a database without an ArcGIS layer must publish through Esri first, which is a platform decision rather than an app choice
  • Named user licensing means occasional or seasonal field staff still consume a full annual seat, and organisations with a large pool of infrequent collectors pay for capacity they use a few weeks a year
  • As a forms tool alone it is more rigid and more expensive than dedicated mobile forms products, so its value collapses if you are not already committed to ArcGIS
  • The consolidation of four apps into one changed established workflows, and organisations that had built processes around Collector or Workforce have had to rework them on Esri's timetable rather than their own

Fleet Complete

  • Because most contracts are sold through a carrier, the commercial relationship, the service levels and the renewal date belong to the carrier, so a pricing dispute or a support escalation goes through a reseller who did not build the software.
  • Hardware is bundled into the subscription over a multi-year term, so a fleet that shrinks mid-contract keeps paying for units that are sitting in a store cupboard unless it negotiated a downsizing clause up front.
  • The product line was assembled by acquisition, so hours of service, European tracking and the core platform originated as separate products, leaving overlapping apps, duplicate logins and features that exist in one region but not another.
  • The third-party integration ecosystem is far smaller than the marketplaces run by Geotab or Samsara, so bespoke connections to a maintenance or payroll system usually mean building against the API yourself.
  • The web console and reporting look and behave like software designed a decade ago, and administrators who have used a newer platform will find the reporting builder slow and the exports rigid.

Pricing, plan by plan

ArcGIS Field Maps

On request
  • Mobile Worker user type$undefined/year
    • Field editing in Field Maps included with no additional purchase
    • Cannot author maps; requires a Creator seat elsewhere in the organisation
    • Priced per named user per year
  • Creator user type$undefined/year
    • Required to author and publish the maps that field workers use
    • At least one Creator needed before Field Maps can be deployed
    • Includes Field Maps editing as well as authoring
  • ArcGIS Enterprise deployment$undefined/year
    • Field Maps against self-hosted ArcGIS Enterprise instead of ArcGIS Online
    • Server licensing and infrastructure priced separately
    • Quoted through Esri or a distributor

Fleet Complete

On request
  • Fleet Complete$undefined/year
    • Per vehicle subscription, hardware included
    • Term length usually tied to the reselling carrier agreement
    • Asset trackers priced separately from vehicle units

Which should you pick?

Choose ArcGIS Field Maps if

  • You need offline map areas.
  • You work on iOS, Android, Web.
  • You also want smart forms.
ArcGIS Field Maps review

Choose Fleet Complete if

  • You need vehicle tracking.
  • You work on Web, iOS, Android.
  • You also want hours of service.
Fleet Complete review

Questions people ask

Is ArcGIS Field Maps or Fleet Complete better?
Neither clearly leads. ArcGIS Field Maps starts at On request and Fleet Complete at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ArcGIS Field Maps or Fleet Complete?
ArcGIS Field Maps starts at On request and Fleet Complete at On request.
Does ArcGIS Field Maps or Fleet Complete run on more platforms?
ArcGIS Field Maps runs on iOS, Android, Web. Fleet Complete runs on Web, iOS, Android.
What is ArcGIS Field Maps best used for?
ArcGIS Field Maps is most often used for a water utility whose inspectors update the same asset feature service the office gis runs on, rather than filling in forms that someone re-keys, a county carrying out a sign inventory where crews work in areas without mobile coverage and need offline maps that sync later, an environmental team needing sub-metre positions from an external gnss receiver recorded directly against the authoritative dataset, an organisation consolidating from collector, explorer, tracker and workforce onto a single app after esri retired them. Of those, a water utility whose inspectors update the same asset feature service the office gis runs on, rather than filling in forms that someone re-keys and a county carrying out a sign inventory where crews work in areas without mobile coverage and need offline maps that sync later are not what Fleet Complete is typically brought in for.
What can ArcGIS Field Maps do that Fleet Complete cannot?
ArcGIS Field Maps covers Offline map areas, Smart forms, High-accuracy GNSS, Location sharing. Fleet Complete covers Vehicle tracking, Hours of service, Asset trackers, Field dispatch.

Answered from the vendors’ own pages

ArcGIS Field Maps: Can I buy Field Maps on its own?

No. It is included with the Mobile Worker, Creator and GIS Professional user types, and you need at least one Creator in the organisation to author maps.

Fleet Complete: Do I buy Fleet Complete directly or through my mobile operator?

Both are possible, but the majority of North American customers buy through AT&T or Telus. Check which entity the contract is with, because it determines your support path, your billing cycle and your renewal date.

ArcGIS Field Maps: What replaced Collector and Workforce?

Field Maps. Esri merged Collector, Explorer, Tracker and Workforce into it and retired the separate apps.

Fleet Complete: What happens to the hardware if I cancel?

Devices supplied as part of a subsidised subscription are normally recovered or charged for on early termination. Ask for the exact clause before signing, because it is where the real cost of leaving sits.

ArcGIS Field Maps: Does it work offline?

Yes. Map areas are downloaded in advance and edits synchronise when connectivity returns.

Fleet Complete: Is it a fit for a fleet of five vans?

It will work, but small fleets get a better deal from vendors that publish pricing and sell month to month. Fleet Complete pricing improves with volume and a carrier relationship.

ArcGIS Field Maps: Can it write to a non-Esri database?

Not directly. The data must be published as an ArcGIS feature service, which may sit over an enterprise geodatabase you already run.

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