Softwr

Travel · head to head

Duetto vs Protel

Duetto logo

Duetto

Travel

Cloud revenue management for hotels, casinos and multi-property groups

From
On request
Rated
-
Full reviewWebsite
Protel logo

Protel

Travel

German hotel property management system, now owned and sold by Planet

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Duetto nothing is published on price, and deals are typically annual per property licences on multi-year terms, so the real commitment is only visible after several sales meetings.; Protel the vendor is now a payments company, so the economics of a deal run through card processing rates as much as software fees, and a hotel with good existing acquiring terms may lose more on processing than it saves on licence.
  • They diverge on capability: Duetto covers Open pricing, Protel covers Front desk and reservations.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Duetto and Protel actually diverge.

Attributes where Duetto and Protel differ
AttributeDuettoProtel
PlatformsWebWeb, Windows, iOS, Android

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Travel).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Duetto

  • Open pricing
  • Demand forecasting
  • Group and business evaluation
  • Guest value pricing
  • Multi-property management
  • Rate shopping integration

Only in Protel

  • Front desk and reservations
  • Conference and banqueting
  • Cloud and on-premise editions
  • Integrated payments
  • Interface catalogue
  • Multi-property operation
  • Night audit and reporting
  • Tax-free shopping links

What people use each for

The jobs each tool is most often brought in to do.

Duetto

  • A casino resort pricing room nights against total guest worth including gaming spend rather than room revenue alonenot Protel
  • A four hundred room city hotel wanting to raise transient retail rates without dragging negotiated corporate rates with themnot Protel
  • A management company standardising revenue strategy across twenty properties with central oversight and local overridenot Protel
  • A resort evaluating a large group enquiry against the transient demand it would displace on the same datesnot Protel

Protel

  • A German or Austrian hotel needing fiscal and tax compliance handled natively rather than bolted onnot Duetto
  • A property with substantial conference and banqueting business that a rooms-only PMS cannot handlenot Duetto
  • An existing Protel on-premise site deciding whether to move to the cloud edition or change vendornot Duetto
  • A group wanting PMS and card acquiring from one supplier under a single contractnot Duetto

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Duetto

  • Nothing is published on price, and deals are typically annual per property licences on multi-year terms, so the real commitment is only visible after several sales meetings.
  • Implementation is a project involving data cleansing, PMS integration and configuration, and properties routinely take months to reach useful output, during which the licence is already being paid.
  • The system requires a trained revenue manager to interpret and act on recommendations; a hotel without that function will not get value and would be better served by a rules-based tool.
  • Value depends on clean historical and segmentation data from the PMS, and properties with inconsistent rate coding or short history get weaker forecasts with no easy remedy.
  • It is priced and scoped for upper-midscale and above, so independent hotels under about a hundred rooms are typically outside the economic range regardless of how sophisticated their pricing needs are.

Protel

  • The vendor is now a payments company, so the economics of a deal run through card processing rates as much as software fees, and a hotel with good existing acquiring terms may lose more on processing than it saves on licence.
  • The Protel name persists on the product but the corporate identity has moved to Planet, which makes contract, support and roadmap ownership harder to pin down than it looks from the product page.
  • Hotels on the older on-premise edition face a migration to cloud that is a re-implementation rather than an upgrade, with the data and interface work that implies.
  • Nothing about pricing is published, so a buyer cannot benchmark against Mews or Cloudbeds without a full sales process.
  • Strength is concentrated in German-speaking Europe and the Middle East; support depth and partner ecosystem are noticeably thinner in North America and Asia Pacific.

Pricing, plan by plan

Duetto

On request
  • Duetto$undefined/year
    • Pricing and forecasting applications
    • Group and business evaluation
    • Multi-property portfolio management

Protel

On request
  • protel PMS by Planet$undefined/year
    • Quoted per property, no published rate card
    • Cloud and on-premise editions priced differently
    • Payment processing rates negotiated alongside the software

Which should you pick?

Choose Duetto if

  • You need open pricing.
  • You also want demand forecasting.
Duetto review

Choose Protel if

  • You need front desk and reservations.
  • You work on Web, Windows, iOS, Android.
  • You also want conference and banqueting.
Protel review

Questions people ask

Is Duetto or Protel better?
Neither clearly leads. Duetto starts at On request and Protel at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Duetto or Protel?
Duetto starts at On request and Protel at On request.
Does Duetto or Protel run on more platforms?
Duetto runs on Web. Protel runs on Web, Windows, iOS, Android.
What is Duetto best used for?
Duetto is most often used for a casino resort pricing room nights against total guest worth including gaming spend rather than room revenue alone, a four hundred room city hotel wanting to raise transient retail rates without dragging negotiated corporate rates with them, a management company standardising revenue strategy across twenty properties with central oversight and local override, a resort evaluating a large group enquiry against the transient demand it would displace on the same dates. Of those, a casino resort pricing room nights against total guest worth including gaming spend rather than room revenue alone and a four hundred room city hotel wanting to raise transient retail rates without dragging negotiated corporate rates with them are not what Protel is typically brought in for.
What can Duetto do that Protel cannot?
Duetto covers Open pricing, Demand forecasting, Group and business evaluation, Guest value pricing. Protel covers Front desk and reservations, Conference and banqueting, Cloud and on-premise editions, Integrated payments.

Answered from the vendors’ own pages

Duetto: How much does Duetto cost?

Not published. Expect a per property annual licence scaled by room count, plus implementation, on a multi-year contract.

Protel: Can you still buy Protel?

Yes. Planet acquired it in December 2021 and continues to sell it as protel PMS, though the corporate branding is Planet.

Duetto: What is open pricing?

Yielding each segment, channel and room type independently rather than moving one best available rate and deriving everything else from it.

Protel: Why does the payments ownership matter?

Because the vendor earns on your card volume. Evaluate the processing rate alongside the software price rather than treating them as separate decisions.

Duetto: Is it worth it for a small independent hotel?

Usually not. Below roughly a hundred rooms, and without a dedicated revenue manager, a simpler rules-based pricing tool is a better fit.

Protel: Is the on-premise edition still supported?

It remains in the field with a large installed base, but new investment is directed at the cloud edition, so ask for an explicit support horizon in writing.

Duetto: How long does implementation take?

Months rather than weeks, driven mostly by PMS data quality and rate code cleanup.

Protel: Where is Protel strongest?

German-speaking Europe and the Middle East, where its interface catalogue and fiscal compliance are deepest.

Share

Related pages

More on Duetto

More on Protel

Keep looking

Other head to heads