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Dixa vs Google Dialogflow

Dixa logo

Dixa

Customer Support

Customer friendship platform

From
$39/month
Free plan
No
Full reviewWebsite
Google Dialogflow logo

Google Dialogflow

Live Chat

Google's conversational AI platform

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Google Dialogflow has a free tier, so it costs nothing to try first.
  • Each has a real cost: Dixa entry pricing is 89 EUR per agent per month, which is high against comparable help desks; Google Dialogflow usage-based pricing expected but specific rates not confirmed
  • They diverge on capability: Dixa covers Unified inbox, Google Dialogflow covers NLU and NLG.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Dixa and Google Dialogflow actually diverge.

Attributes where Dixa and Google Dialogflow differ
AttributeDixaGoogle Dialogflow
Starting price$39/monthFree
Pricing modelsubscriptionusage-based
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, Mobile, Messaging apps, Voice assistants
CategoryCustomer SupportLive Chat
Founded20151998

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dixa

  • Unified inbox
  • Smart routing
  • Native phone
  • Live chat
  • Real-time analytics
  • Agent workspace
  • Shopify
  • Salesforce

Only in Google Dialogflow

  • NLU and NLG
  • Multi-language support
  • Integration with Google services
  • Webhooks
  • Google Cloud
  • Slack
  • Facebook
  • Telegram

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Dixa

  • Omnichannel customer service across phone, email, chat and socialnot Google Dialogflow
  • Routing conversations to agents by skill and customer datanot Google Dialogflow

Google Dialogflow

  • Customer engagementnot Dixa
  • Lead generationnot Dixa
  • Customer supportnot Dixa
  • Sales automationnot Dixa

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dixa

  • Entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • The AI agent is billed separately at 0.35 EUR per conversation on top of the seat price
  • Skills based routing and advanced automations require the Ultimate plan at 139 EUR per agent
  • SSO, custom user roles and auto redaction are Prime only at 179 EUR per agent
  • There is no self serve trial, and the vendor states every rollout is guided
  • Quality assurance and the AI co pilot are paid add ons on every tier

Google Dialogflow

  • Usage-based pricing expected but specific rates not confirmed
  • Free tier details not documented in available content

Pricing, plan by plan

Dixa

$39/month
  • Essential$39/month
    • 3 channels
    • Basic routing
    • Agent workspace
  • Growth$89/month
    • All channels
    • Advanced routing
    • IVR
  • Ultimate$139/month
    • Everything in Growth
    • Workforce management
    • Quality assurance

Google Dialogflow

Free
  • Free TierFree
    • 100 requests/day
    • Basic NLU
  • Standard$0.005/month
    • Pay per request
    • Advanced features
  • Enterprise$undefined/month
    • Custom SLAs
    • Dedicated support

Which should you pick?

Choose Dixa if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want smart routing.
Dixa review

Choose Google Dialogflow if

  • You need nlu and nlg.
  • You want to start without paying.
  • You work on Web, Mobile, Messaging apps, Voice assistants.
  • You also want multi-language support.
Google Dialogflow review

Questions people ask

Is Dixa or Google Dialogflow better?
Neither clearly leads. Dixa starts at $39/month and Google Dialogflow at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dixa or Google Dialogflow?
Google Dialogflow has a free tier; the other does not. Paid plans start at $39/month for Dixa and Free for Google Dialogflow.
Does Dixa or Google Dialogflow run on more platforms?
Dixa runs on Web, Ios, Android. Google Dialogflow runs on Web, Mobile, Messaging apps, Voice assistants.
Can I use Google Dialogflow for free?
Yes. Google Dialogflow has a free tier, so you can try it without paying. Dixa starts at $39/month.
What is Dixa best used for?
Dixa is most often used for omnichannel customer service across phone, email, chat and social, routing conversations to agents by skill and customer data. Of those, omnichannel customer service across phone, email, chat and social and routing conversations to agents by skill and customer data are not what Google Dialogflow is typically brought in for.
What can Dixa do that Google Dialogflow cannot?
Dixa covers Unified inbox, Smart routing, Native phone, Live chat. Google Dialogflow covers NLU and NLG, Multi-language support, Integration with Google services, Webhooks. Both handle Web support.

Answered from the vendors’ own pages

Dixa: How much does Dixa cost?

Dixa agent-based plans range from €89 to €179 per agent per month depending on tier and features, with AI priced separately at €0.35 per conversation.

Source
Google Dialogflow: How is Google Dialogflow priced?

Dialogflow uses usage-based pricing through Google Cloud. Costs vary based on the number of requests, interactions, or queries depending on the specific Dialogflow edition (Standard or Enterprise).

Source
Dixa: Does Dixa charge per-seat AI add-ons?

No, Dixa charges a flat €0.35 per conversation for AI with no per-seat AI add-on fee and no volume cap, making costs scale with customer inquiries rather than team size.

Source
Google Dialogflow: Does Google Dialogflow offer a free tier?

Google Cloud typically provides free tier access for Dialogflow, but specific free quota limits depend on the Dialogflow edition and must be verified in the Google Cloud Console.

Source
Google Dialogflow: What factors affect Dialogflow pricing beyond request volume?

Dialogflow pricing depends on request volume, concurrent users, AI model complexity, data processing volume, and additional features or third-party integrations used.

Source
Google Dialogflow: Where can I find exact Dialogflow pricing rates for my use case?

Exact per-query pricing and free tier limits are documented in the Google Cloud Console under Dialogflow billing. Regional pricing variations apply, and enterprise customers can contact Google Cloud sales.

Source
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