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Software · head to head

Klaus vs LiveAgent

Klaus logo

Klaus

Software

AI-powered quality management for support teams

From
$50/month
Rated
-
Full reviewWebsite
LiveAgent logo

LiveAgent

Software

All-in-one help desk software

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only LiveAgent has a free tier, so it costs nothing to try first.
  • Each has a real cost: Klaus no longer available as standalone product after Zendesk acquisition; LiveAgent social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
  • They diverge on capability: Klaus covers AI-powered QA, LiveAgent covers Ticketing system.

Where they differ

Only the attributes on which Klaus and LiveAgent actually diverge.

Attributes where Klaus and LiveAgent differ
AttributeKlausLiveAgent
Starting price$50/monthFree
Pricing modelUnknownsubscription
Free tierNoYes
PlatformsWebWeb, Ios, Android
Founded20172004

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Klaus

  • AI-powered QA
  • Conversation reviews
  • Scorecards
  • Coaching
  • Performance analytics
  • Calibration
  • Zendesk
  • Intercom

Only in LiveAgent

  • Ticketing system
  • Live chat
  • Call center
  • Social media
  • Knowledge base
  • Customer portal
  • WordPress
  • Shopify

Both cover

  • GDPR
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Klaus

  • Quality assurancenot LiveAgent
  • Agent coachingnot LiveAgent
  • Performance trackingnot LiveAgent

LiveAgent

  • Multichannel help desk covering email, chat, calls and social messagesnot Klaus
  • Ticketing and shared inbox for customer support teamsnot Klaus

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Klaus

  • No longer available as standalone product after Zendesk acquisition
  • Requires separate Zendesk subscription (not included in base plan)
  • Cannot be used with non-Zendesk help desk systems

LiveAgent

  • Social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
  • The entry plan is limited to 3 email accounts, 2 live chat buttons and 3 contact forms
  • WhatsApp numbers are rationed by plan, at 5 on Large Business and 20 on Enterprise
  • The advertised prices require annual billing, and monthly billing raises the entry plan from $10 to $13 per agent
  • Every published price is a discounted rate against a higher regular price

Pricing, plan by plan

Klaus

$50/month
  • Workforce Engagement Bundle$50/month
    • Includes Zendesk QA (formerly Klaus)
    • Requires base Zendesk Support or Suite plan
    • 100% conversation review with AI

LiveAgent

Free
  • FreeFree
    • 7-day ticket history
    • 1 chat button
    • 1 email account
  • Small$9/month
    • Unlimited ticket history
    • 3 email accounts
    • Customer portal
  • Medium$29/month
    • Call center
    • 10 email accounts
    • Advanced reporting
  • Large$49/month
    • Everything unlimited
    • Senior account manager
    • White glove setup

Which should you pick?

Choose Klaus if

  • You need ai-powered qa.
  • You also want conversation reviews.
Klaus review

Choose LiveAgent if

  • You need ticketing system.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want live chat.
LiveAgent review

Questions people ask

Is Klaus or LiveAgent better?
Neither clearly leads. Klaus starts at $50/month and LiveAgent at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Klaus or LiveAgent?
LiveAgent has a free tier; the other does not. Paid plans start at $50/month for Klaus and Free for LiveAgent.
Does Klaus or LiveAgent run on more platforms?
Klaus runs on Web. LiveAgent runs on Web, Ios, Android.
Can I use LiveAgent for free?
Yes. LiveAgent has a free tier, so you can try it without paying. Klaus starts at $50/month.
What is Klaus best used for?
Klaus is most often used for quality assurance, agent coaching, performance tracking. Of those, quality assurance and agent coaching are not what LiveAgent is typically brought in for.
What can Klaus do that LiveAgent cannot?
Klaus covers AI-powered QA, Conversation reviews, Scorecards, Coaching. LiveAgent covers Ticketing system, Live chat, Call center, Social media. Both handle GDPR, Web support.

Answered from the vendors’ own pages

Klaus: Is Klaus still available as a standalone product?

No. Klaus was acquired by Zendesk in February 2024 and is now integrated into Zendesk as Zendesk QA, requiring a paid Zendesk plan as the base.

Source
Klaus: What QA features does Klaus provide?

Klaus automatically reviews 100% of customer interactions using AI, provides immediate performance insights, reduces QA time by 80%, and improves CSAT scores through targeted coaching.

Source
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Related pages

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