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Customer Support · head to head

DelightChat vs Streak

DelightChat logo

DelightChat

Customer Support

Omnichannel customer support for D2C brands

From
$29/month
Free plan
No
Full reviewWebsite
Streak logo

Streak

CRM

CRM superpowers for Gmail

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Streak has a free tier, so it costs nothing to try first.
  • Each has a real cost: DelightChat startup plan at $29/month has limited features compared to competitors; Streak the free tier is email tools only, with pipelines, contact records and automation all requiring the Pro plan
  • They diverge on capability: DelightChat covers Unified inbox, Streak covers Pipeline management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which DelightChat and Streak actually diverge.

Attributes where DelightChat and Streak differ
AttributeDelightChatStreak
Starting price$29/monthFree
Pricing modelUnknownsubscription
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb
CategoryCustomer SupportCRM
Founded20202011

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in DelightChat

  • Unified inbox
  • WhatsApp integration
  • Instagram DM
  • Facebook Messenger
  • Email
  • Order management
  • Shopify
  • WooCommerce

Only in Streak

  • Pipeline management
  • Email tracking
  • Automation
  • Document tracking
  • Live engagement metrics
  • Gmail
  • Outlook
  • Google Sheets

Both cover

  • GDPR
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

DelightChat

  • E-commerce supportnot Streak
  • WhatsApp marketingnot Streak
  • Order inquiriesnot Streak
  • Social commercenot Streak

Streak

  • Managing sales pipelines directly inside Gmailnot DelightChat
  • Tracking email opens and running mail merges from an inboxnot DelightChat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

DelightChat

  • Startup plan at $29/month has limited features compared to competitors
  • WhatsApp integration requires the official WhatsApp Business API approval process
  • Limited customization options for workflow automation compared to enterprise alternatives

Streak

  • The free tier is email tools only, with pipelines, contact records and automation all requiring the Pro plan
  • Free mail merge is capped at 50 a day
  • The entry paid plan is $49 per user per month, which is high for a CRM that lives inside Gmail
  • Integrations require a paid plan

Pricing, plan by plan

DelightChat

$29/month
  • Startup$29/month
  • Scale$99/month
  • Growth$299/month

Streak

Free
  • FreeFree
    • Email tracking
    • Mail merge 50 per day
    • Snippets
  • Pro$49/month
    • Core CRM features
    • Mail merge
    • Shared pipelines
  • Pro+$69/month
    • Advanced reports
    • Integrations and automations
    • Archived users
  • Enterprise$129/month
    • Custom roles
    • Data validation
    • Dedicated support

Which should you pick?

Choose DelightChat if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want whatsapp integration.
DelightChat review

Choose Streak if

  • You need pipeline management.
  • You want to start without paying.
  • You also want email tracking.
Streak review

Questions people ask

Is DelightChat or Streak better?
Neither clearly leads. DelightChat starts at $29/month and Streak at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, DelightChat or Streak?
Streak has a free tier; the other does not. Paid plans start at $29/month for DelightChat and Free for Streak.
Does DelightChat or Streak run on more platforms?
DelightChat runs on Web, Ios, Android. Streak runs on Web.
Can I use Streak for free?
Yes. Streak has a free tier, so you can try it without paying. DelightChat starts at $29/month.
What is DelightChat best used for?
DelightChat is most often used for e-commerce support, whatsapp marketing, order inquiries, social commerce. Of those, e-commerce support and whatsapp marketing are not what Streak is typically brought in for.
What can DelightChat do that Streak cannot?
DelightChat covers Unified inbox, WhatsApp integration, Instagram DM, Facebook Messenger. Streak covers Pipeline management, Email tracking, Automation, Document tracking. Both handle GDPR, Web support.

Answered from the vendors’ own pages

DelightChat: What channels does DelightChat support for customer communication?

DelightChat unifies WhatsApp, Instagram DMs, Facebook Messenger, email, and live website chat into a single inbox for managing customer conversations.

Source
Streak: Is there a free version of Streak?

Yes, Streak offers a free tier with email tracking, mail merge up to 50 per day, snippets, and other basic features forever at no cost.

Source
DelightChat: Does DelightChat work with Shopify?

Yes, DelightChat has deep Shopify integration allowing you to view and modify order data while responding to customers, with automatic contact creation for new orders.

Source
Streak: What discount is available for annual billing?

Streak offers a 20% discount when you pay annually instead of monthly on all paid plans.

Source
DelightChat: Does DelightChat include WhatsApp marketing beyond support?

Yes, DelightChat includes a WhatsApp Marketing suite for sending broadcasts, automating abandoned cart recovery, and sending order tracking notifications.

Source
Streak: What is the difference between Pro and Pro+ plans?

Pro+ costs $69 per month versus $49 for Pro and adds advanced reports, integrations, automations, and increases AI credits from 20 to 150 per user per month.

Source
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