Softwr

Customer Support · head to head

Plain vs Streak

Plain logo

Plain

Customer Support

AI support infrastructure built for B2B teams

From
$35/month
Free plan
No
Full reviewWebsite
Streak logo

Streak

CRM

CRM superpowers for Gmail

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Streak has a free tier, so it costs nothing to try first.
  • Each has a real cost: Plain foundation plan limited to 2,000 credits per month may be restrictive for high-volume teams; Streak the free tier is email tools only, with pipelines, contact records and automation all requiring the Pro plan
  • They diverge on capability: Plain covers Multi-channel consolidation, Streak covers Pipeline management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Plain and Streak actually diverge.

Attributes where Plain and Streak differ
AttributePlainStreak
Starting price$35/monthFree
Pricing modelTiered pricing per seat with credit systemsubscription
Free tierNoYes
PlatformsWeb, APIWeb
CategoryCustomer SupportCRM
FoundedUnknown2011

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Plain

  • Multi-channel consolidation
  • AI agents
  • Workflow automation
  • Sidekick assistant
  • Insights engine
  • Linear and Jira integration
  • Help Center and Knowledge Base
  • API-first extensibility

Only in Streak

  • Pipeline management
  • Email tracking
  • Automation
  • Document tracking
  • Live engagement metrics
  • Gmail
  • Outlook
  • Google Sheets

What people use each for

The jobs each tool is most often brought in to do.

Plain

  • Consolidating support from multiple channels into one inboxnot Streak
  • Automating support workflows with AI agentsnot Streak
  • Extracting insights and trends from customer conversationsnot Streak
  • Building custom support solutions with API accessnot Streak
  • Implementing AI-assisted customer support at scalenot Streak

Streak

  • Managing sales pipelines directly inside Gmailnot Plain
  • Tracking email opens and running mail merges from an inboxnot Plain

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Plain

  • Foundation plan limited to 2,000 credits per month may be restrictive for high-volume teams
  • Pricing increases significantly from Foundation to Horizon ($35 to $299 per month)
  • No published pricing for Frontier (custom) plan
  • Additional seat costs ($99 per seat) add up for larger teams
  • Credit-based system requires monitoring usage to avoid overages

Streak

  • The free tier is email tools only, with pipelines, contact records and automation all requiring the Pro plan
  • Free mail merge is capped at 50 a day
  • The entry paid plan is $49 per user per month, which is high for a CRM that lives inside Gmail
  • Integrations require a paid plan

Pricing, plan by plan

Plain

$35/month
  • Foundation$35/month
    • 2,000 credits per month
    • Slack and email channels
    • Ari AI agent
  • Horizon$299/month
    • 15,000 credits per month
    • All Foundation features
    • Microsoft Teams integration
  • Frontier$null/custom
    • Custom credit allowance
    • All Horizon features
    • Discord channels

Streak

Free
  • FreeFree
    • Email tracking
    • Mail merge 50 per day
    • Snippets
  • Pro$49/month
    • Core CRM features
    • Mail merge
    • Shared pipelines
  • Pro+$69/month
    • Advanced reports
    • Integrations and automations
    • Archived users
  • Enterprise$129/month
    • Custom roles
    • Data validation
    • Dedicated support

Which should you pick?

Choose Plain if

  • You need multi-channel consolidation.
  • You work on Web, API.
  • You also want ai agents.
Plain review

Choose Streak if

  • You need pipeline management.
  • You want to start without paying.
  • You also want email tracking.
Streak review

Questions people ask

Is Plain or Streak better?
Neither clearly leads. Plain starts at $35/month and Streak at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Plain or Streak?
Streak has a free tier; the other does not. Paid plans start at $35/month for Plain and Free for Streak.
Does Plain or Streak run on more platforms?
Plain runs on Web, API. Streak runs on Web.
Can I use Streak for free?
Yes. Streak has a free tier, so you can try it without paying. Plain starts at $35/month.
What is Plain best used for?
Plain is most often used for consolidating support from multiple channels into one inbox, automating support workflows with ai agents, extracting insights and trends from customer conversations, building custom support solutions with api access. Of those, consolidating support from multiple channels into one inbox and automating support workflows with ai agents are not what Streak is typically brought in for.
What can Plain do that Streak cannot?
Plain covers Multi-channel consolidation, AI agents, Workflow automation, Sidekick assistant. Streak covers Pipeline management, Email tracking, Automation, Document tracking.

Answered from the vendors’ own pages

Plain: What is included in the Foundation plan?

The Foundation plan ($35/month per seat) includes 2,000 credits per month, support for Slack and email, Ari AI agent, Linear and Jira integrations, and Help Center access. Up to 5 seats are included.

Source
Streak: Is there a free version of Streak?

Yes, Streak offers a free tier with email tracking, mail merge up to 50 per day, snippets, and other basic features forever at no cost.

Source
Plain: Can I use Plain with Microsoft Teams?

Yes, Microsoft Teams integration is available on the Horizon plan ($299/month) and higher.

Source
Streak: What discount is available for annual billing?

Streak offers a 20% discount when you pay annually instead of monthly on all paid plans.

Source
Plain: Is there a free trial for Plain?

Yes, Plain offers a 7-day free trial with no credit card required. You can also get 50% discount through their startup program.

Source
Streak: What is the difference between Pro and Pro+ plans?

Pro+ costs $69 per month versus $49 for Pro and adds advanced reports, integrations, automations, and increases AI credits from 20 to 150 per user per month.

Source
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