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CRM · head to head

Streak vs Zoho Desk

Streak logo

Streak

CRM

CRM superpowers for Gmail

From
Free
Free plan
Yes
Full reviewWebsite
Zoho Desk logo

Zoho Desk

Customer Support

Context-aware help desk software

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Each has a real cost: Streak the free tier is email tools only, with pipelines, contact records and automation all requiring the Pro plan; Zoho Desk free plan caps at three user licenses; paid plans (Express, Standard, Professional, Enterprise) are billed annually to get the listed rate, with monthly billing costing more, and light user seats are priced separately from full agent seats
  • They diverge on capability: Streak covers Pipeline management, Zoho Desk covers Ticket management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Streak and Zoho Desk actually diverge.

Attributes where Streak and Zoho Desk differ
AttributeStreakZoho Desk
PlatformsWebWeb, Ios, Android
CategoryCRMCustomer Support
Founded20111996

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Streak

  • Pipeline management
  • Email tracking
  • Document tracking
  • Live engagement metrics
  • Gmail
  • Outlook
  • Google Sheets
  • Cloud deployment

Only in Zoho Desk

  • Ticket management
  • Multi-channel support
  • AI assistant
  • Knowledge base
  • Reporting
  • Zoho CRM
  • Salesforce
  • G Suite

Both cover

  • Automation
  • Slack
  • GDPR
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Streak

  • Managing sales pipelines directly inside Gmailnot Zoho Desk
  • Tracking email opens and running mail merges from an inboxnot Zoho Desk

Zoho Desk

  • Multi-channel supportnot Streak
  • IT help desknot Streak
  • Customer servicenot Streak

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Streak

  • The free tier is email tools only, with pipelines, contact records and automation all requiring the Pro plan
  • Free mail merge is capped at 50 a day
  • The entry paid plan is $49 per user per month, which is high for a CRM that lives inside Gmail
  • Integrations require a paid plan

Zoho Desk

  • Free plan caps at three user licenses; paid plans (Express, Standard, Professional, Enterprise) are billed annually to get the listed rate, with monthly billing costing more, and light user seats are priced separately from full agent seats

Pricing, plan by plan

Streak

Free
  • FreeFree
    • Email tracking
    • Mail merge 50 per day
    • Snippets
  • Pro$49/month
    • Core CRM features
    • Mail merge
    • Shared pipelines
  • Pro+$69/month
    • Advanced reports
    • Integrations and automations
    • Archived users
  • Enterprise$129/month
    • Custom roles
    • Data validation
    • Dedicated support

Zoho Desk

Free
  • FreeFree
    • 3 agents
    • Email ticketing
    • Help center
  • Standard$14/month
    • Social channels
    • Workflow automation
    • Customer happiness ratings
  • Professional$23/month
    • Multi-department
    • Round-robin assignment
    • Custom fields
  • Enterprise$40/month
    • AI Zia
    • Multi-brand help center
    • Advanced analytics

Which should you pick?

Choose Streak if

  • You need pipeline management.
  • You want to start without paying.
  • You also want email tracking.
Streak review

Choose Zoho Desk if

  • You need ticket management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want multi-channel support.
Zoho Desk review

Questions people ask

Is Streak or Zoho Desk better?
Neither clearly leads. Streak starts at Free and Zoho Desk at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Streak or Zoho Desk?
Streak starts at Free and Zoho Desk at Free.
Does Streak or Zoho Desk run on more platforms?
Streak runs on Web. Zoho Desk runs on Web, Ios, Android.
Can I use Streak for free?
Both have a free tier, so you can try either at no cost before committing.
What is Streak best used for?
Streak is most often used for managing sales pipelines directly inside gmail, tracking email opens and running mail merges from an inbox. Of those, managing sales pipelines directly inside gmail and tracking email opens and running mail merges from an inbox are not what Zoho Desk is typically brought in for.
What can Streak do that Zoho Desk cannot?
Streak covers Pipeline management, Email tracking, Document tracking, Live engagement metrics. Zoho Desk covers Ticket management, Multi-channel support, AI assistant, Knowledge base. Both handle Automation, Slack, GDPR, Web support.

Answered from the vendors’ own pages

Streak: Is there a free version of Streak?

Yes, Streak offers a free tier with email tracking, mail merge up to 50 per day, snippets, and other basic features forever at no cost.

Source
Zoho Desk: What is the starting price and trial period?

Zoho Desk offers a free forever plan with 3 user licenses, plus paid tiers starting from ₹420 per user per month when billed annually. A 15-day free trial is available without requiring a credit card.

Source
Streak: What discount is available for annual billing?

Streak offers a 20% discount when you pay annually instead of monthly on all paid plans.

Source
Zoho Desk: Are there lock-ins or hidden costs?

No lock-ins and no hidden costs. Once your 15-day free trial ends, your plan automatically downgrades to the free plan.

Source
Streak: What is the difference between Pro and Pro+ plans?

Pro+ costs $69 per month versus $49 for Pro and adds advanced reports, integrations, automations, and increases AI credits from 20 to 150 per user per month.

Source
Zoho Desk: What payment methods are accepted?

Zoho Desk accepts Visa, MasterCard, American Express, and PayPal. Bank transfer or check transfer is accepted for yearly subscriptions.

Source
Zoho Desk: Are there discounts for annual commitments?

Yes, Zoho Desk offers discounts on upfront annual commitments, with savings up to 34% off monthly rates.

Source
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