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CRM · head to head

Streak vs Zendesk

Streak logo

Streak

CRM

CRM superpowers for Gmail

From
Free
Free plan
Yes
Full reviewWebsite
Zendesk logo

Zendesk

Customer Support

Champions of customer service

From
$19/month
Free plan
No
Full reviewWebsite

The short version

  • Only Streak has a free tier, so it costs nothing to try first.
  • Each has a real cost: Streak the free tier is email tools only, with pipelines, contact records and automation all requiring the Pro plan; Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • They diverge on capability: Streak covers Pipeline management, Zendesk covers Ticket management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Streak and Zendesk actually diverge.

Attributes where Streak and Zendesk differ
AttributeStreakZendesk
Starting priceFree$19/month
Free tierYesNo
CategoryCRMCustomer Support
Founded20112007

Identical on both: pricing model (subscription), platforms (Web), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Streak

  • Pipeline management
  • Email tracking
  • Document tracking
  • Live engagement metrics
  • Gmail
  • Outlook
  • Google Sheets
  • GDPR

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Live chat
  • Call center
  • Analytics & reporting
  • Customer satisfaction
  • Salesforce

Both cover

  • Automation
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Streak

  • Managing sales pipelines directly inside Gmailnot Zendesk
  • Tracking email opens and running mail merges from an inboxnot Zendesk

Zendesk

  • Help desk and ticketing system managementnot Streak
  • Omnichannel customer supportnot Streak
  • Knowledge base and self-service portalsnot Streak
  • AI-assisted customer servicenot Streak

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Streak

  • The free tier is email tools only, with pipelines, contact records and automation all requiring the Pro plan
  • Free mail merge is capped at 50 a day
  • The entry paid plan is $49 per user per month, which is high for a CRM that lives inside Gmail
  • Integrations require a paid plan

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

Streak

Free
  • FreeFree
    • Email tracking
    • Mail merge 50 per day
    • Snippets
  • Pro$49/month
    • Core CRM features
    • Mail merge
    • Shared pipelines
  • Pro+$69/month
    • Advanced reports
    • Integrations and automations
    • Archived users
  • Enterprise$129/month
    • Custom roles
    • Data validation
    • Dedicated support

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose Streak if

  • You need pipeline management.
  • You want to start without paying.
  • You also want email tracking.
Streak review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is Streak or Zendesk better?
Neither clearly leads. Streak starts at Free and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Streak or Zendesk?
Streak has a free tier; the other does not. Paid plans start at Free for Streak and $19/month for Zendesk.
Does Streak or Zendesk run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Streak for free?
Yes. Streak has a free tier, so you can try it without paying. Zendesk starts at $19/month.
What is Streak best used for?
Streak is most often used for managing sales pipelines directly inside gmail, tracking email opens and running mail merges from an inbox. Of those, managing sales pipelines directly inside gmail and tracking email opens and running mail merges from an inbox are not what Zendesk is typically brought in for.
What can Streak do that Zendesk cannot?
Streak covers Pipeline management, Email tracking, Document tracking, Live engagement metrics. Zendesk covers Ticket management, Omnichannel support, Knowledge base, Live chat. Both handle Automation, Slack.

Answered from the vendors’ own pages

Streak: Is there a free version of Streak?

Yes, Streak offers a free tier with email tracking, mail merge up to 50 per day, snippets, and other basic features forever at no cost.

Source
Zendesk: What is included in the free trial?

You'll have access to all features on the Zendesk Customer Service Suite Professional plan for 14 days, with Copilot included by default.

Source
Streak: What discount is available for annual billing?

Streak offers a 20% discount when you pay annually instead of monthly on all paid plans.

Source
Zendesk: How is Zendesk pricing calculated?

Base subscription pricing is determined by your selected plan tier and the number of agent seats needed. Additional costs include usage-based features like App Builder and Voice, plus optional add-ons.

Source
Streak: What is the difference between Pro and Pro+ plans?

Pro+ costs $69 per month versus $49 for Pro and adds advanced reports, integrations, automations, and increases AI credits from 20 to 150 per user per month.

Source
Zendesk: What are the contract terms?

Zendesk subscriptions are month to month, annual, or multi-year. Annual billing typically costs less than monthly payments.

Source
Zendesk: Can I upgrade or downgrade my plan?

Yes, changes may apply immediately or at renewal depending on your subscription terms.

Source
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