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Customer Support · head to head

Customerly vs Offer18

Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
Offer18 logo

Offer18

Affiliate Marketing

Affiliate tracking for networks and advertisers

From
$49/month
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; Offer18 feature breakdown between tiers not disclosed on pricing page
  • They diverge on capability: Customerly covers Live chat, Offer18 covers Real-time tracking.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Customerly and Offer18 actually diverge.

Attributes where Customerly and Offer18 differ
AttributeCustomerlyOffer18
Starting priceFree$49/month
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb
CategoryCustomer SupportAffiliate Marketing
Founded20152018

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

Only in Offer18

  • Real-time tracking
  • Fraud detection
  • Smart links
  • Offer management
  • Publisher portal
  • Postback URLs
  • API integrations

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot Offer18
  • Lead generationnot Offer18
  • Email marketingnot Offer18
  • Customer feedbacknot Offer18

Offer18

  • Click and conversion tracking for affiliate networksnot Customerly
  • Payout and ROI reporting across partnersnot Customerly
  • Mobile attribution for app installs and in-app eventsnot Customerly
  • Click fraud detectionnot Customerly
  • White-label tracking for agencies running partner programmesnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Offer18

  • Feature breakdown between tiers not disclosed on pricing page
  • Mid-tier pricing not disclosed

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Offer18

$49/month
  • Starter$49/month
  • Premium$349/month

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose Offer18 if

  • You need real-time tracking.
  • You also want fraud detection.
Offer18 review

Questions people ask

Is Customerly or Offer18 better?
Neither clearly leads. Customerly starts at Free and Offer18 at $49/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or Offer18?
Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and $49/month for Offer18.
Does Customerly or Offer18 run on more platforms?
Customerly runs on Web, Ios, Android. Offer18 runs on Web.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. Offer18 starts at $49/month.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what Offer18 is typically brought in for.
What can Customerly do that Offer18 cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. Offer18 covers Real-time tracking, Fraud detection, Smart links, Offer management. Both handle Web support.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Offer18: How much does Offer18 cost?

Offer18 pricing starts at $49/month for the starter plan and goes up to $349/month for premium, with a mid-tier option at undisclosed pricing. All plans include a 14-day free trial with no credit card required.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Offer18: Is there a free trial for Offer18?

Yes, Offer18 offers a 14-day free trial without requiring a credit card, and users can cancel anytime during or after the trial.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
Offer18: What differentiates Offer18's pricing tiers?

Three distinct plan options are available starting at $49/month, but detailed feature comparisons between tiers are not disclosed on the pricing page.

Source
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