Is LiveAgent or Offer18 better?

Neither clearly leads. LiveAgent starts at Free and Offer18 at $49/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, LiveAgent or Offer18?

LiveAgent has a free tier; the other does not. Paid plans start at Free for LiveAgent and $49/month for Offer18.

Does LiveAgent or Offer18 run on more platforms?

LiveAgent runs on Web, Ios, Android. Offer18 runs on Web.

Can I use LiveAgent for free?

Yes. LiveAgent has a free tier, so you can try it without paying. Offer18 starts at $49/month.

What is LiveAgent best used for?

LiveAgent is most often used for multichannel help desk covering email, chat, calls and social messages, ticketing and shared inbox for customer support teams. Of those, multichannel help desk covering email, chat, calls and social messages and ticketing and shared inbox for customer support teams are not what Offer18 is typically brought in for.

What can LiveAgent do that Offer18 cannot?

LiveAgent covers Ticketing system, Live chat, Call center, Social media. Offer18 covers Real-time tracking, Fraud detection, Smart links, Offer management. Both handle Web support.

Customer Support · head to head

LiveAgent vs Offer18

LiveAgent

Customer Support

All-in-one help desk software

From: Free
Rated: -

Full review Website

Offer18

Affiliate Marketing

Affiliate tracking for networks and advertisers

From: $49/month
Rated: -

Full review Website

The short version

Only LiveAgent has a free tier, so it costs nothing to try first.
Each has a real cost: LiveAgent social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price; Offer18 feature breakdown between tiers not disclosed on pricing page
They diverge on capability: LiveAgent covers Ticketing system, Offer18 covers Real-time tracking.
Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which LiveAgent and Offer18 actually diverge.

Attributes where LiveAgent and Offer18 differ
Attribute	LiveAgent	Offer18
Starting price	Free	$49/month
Free tier	Yes	No
Platforms	Web, Ios, Android	Web
Category	Customer Support	Affiliate Marketing
Founded	2004	2018

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LiveAgent

Ticketing system
Live chat
Call center
Social media
Knowledge base
Customer portal
WordPress
Shopify

Only in Offer18

Real-time tracking
Fraud detection
Smart links
Offer management
Publisher portal
Postback URLs
API integrations

Both cover

Web support

What people use each for

The jobs each tool is most often brought in to do.

LiveAgent

Multichannel help desk covering email, chat, calls and social messagesnot Offer18
Ticketing and shared inbox for customer support teamsnot Offer18

Offer18

Click and conversion tracking for affiliate networksnot LiveAgent
Payout and ROI reporting across partnersnot LiveAgent
Mobile attribution for app installs and in-app eventsnot LiveAgent
Click fraud detectionnot LiveAgent
White-label tracking for agencies running partner programmesnot LiveAgent

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LiveAgent

Social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
The entry plan is limited to 3 email accounts, 2 live chat buttons and 3 contact forms
WhatsApp numbers are rationed by plan, at 5 on Large Business and 20 on Enterprise
The advertised prices require annual billing, and monthly billing raises the entry plan from $10 to $13 per agent
Every published price is a discounted rate against a higher regular price

Offer18

Feature breakdown between tiers not disclosed on pricing page
Mid-tier pricing not disclosed

Pricing, plan by plan

LiveAgent

Free

Small Business$10/month
- Ticketing
- Live chat
- Knowledge base
Medium Business$19/month
- Everything in Small
- Call center
- IVR
Large Business$33/month
- Everything in Medium
- Social channels (Facebook, Instagram, X, WhatsApp, Telegram, Viber)
Enterprise$46/month
- Everything in Large
- Dedicated account manager
- Priority support

Offer18

$49/month

Starter$49/month
Premium$349/month

Which should you pick?

Choose LiveAgent if

You need ticketing system.
You want to start without paying.
You work on Web, Ios, Android.
You also want live chat.

LiveAgent review

Choose Offer18 if

You need real-time tracking.
You also want fraud detection.

Offer18 review

Questions people ask

Is LiveAgent or Offer18 better?: Neither clearly leads. LiveAgent starts at Free and Offer18 at $49/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LiveAgent or Offer18?: LiveAgent has a free tier; the other does not. Paid plans start at Free for LiveAgent and $49/month for Offer18.
Does LiveAgent or Offer18 run on more platforms?: LiveAgent runs on Web, Ios, Android. Offer18 runs on Web.
Can I use LiveAgent for free?: Yes. LiveAgent has a free tier, so you can try it without paying. Offer18 starts at $49/month.
What is LiveAgent best used for?: LiveAgent is most often used for multichannel help desk covering email, chat, calls and social messages, ticketing and shared inbox for customer support teams. Of those, multichannel help desk covering email, chat, calls and social messages and ticketing and shared inbox for customer support teams are not what Offer18 is typically brought in for.
What can LiveAgent do that Offer18 cannot?: LiveAgent covers Ticketing system, Live chat, Call center, Social media. Offer18 covers Real-time tracking, Fraud detection, Smart links, Offer management. Both handle Web support.

Answered from the vendors’ own pages

LiveAgent: How much does LiveAgent cost?

LiveAgent charges per agent on annual billing: Small Business at $10/agent/month, Medium at $19/agent/month, Large at $33/agent/month, and Enterprise at $46/agent/month (regular rates are $15, $29, $49, and $69 respectively). Monthly billing costs 30% more.

Source

Offer18: How much does Offer18 cost?

Offer18 pricing starts at $49/month for the starter plan and goes up to $349/month for premium, with a mid-tier option at undisclosed pricing. All plans include a 14-day free trial with no credit card required.

Source

LiveAgent: Does LiveAgent offer a free trial?

Yes, LiveAgent provides a 30-day free trial with no credit card required, offering full access to all features including AI agents.

Source

Offer18: Is there a free trial for Offer18?

Yes, Offer18 offers a 14-day free trial without requiring a credit card, and users can cancel anytime during or after the trial.

Source

LiveAgent: Are AI agents included in all LiveAgent plans?

Yes, all LiveAgent plans include free AI agents with features like chatbots, answer assistants, human handover, and autoresponders.

Source

Offer18: What differentiates Offer18's pricing tiers?

Three distinct plan options are available starting at $49/month, but detailed feature comparisons between tiers are not disclosed on the pricing page.

Source

LiveAgent vs Offer18

LiveAgent

Offer18

The short version

Where they differ

What each one covers

Only in LiveAgent

Only in Offer18

Both cover

What people use each for

LiveAgent

Offer18

Where each one falls short

LiveAgent

Offer18

Pricing, plan by plan

LiveAgent

Offer18

Which should you pick?

Choose LiveAgent if

Choose Offer18 if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on LiveAgent

More on Offer18

Keep looking

Other head to heads