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Customer Support · head to head

Customerly vs InviteReferrals

Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
InviteReferrals logo

InviteReferrals

Affiliate Marketing

Affordable referral marketing platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; InviteReferrals pricing of $99 per feature per month adds up quickly for campaigns needing multiple features
  • They diverge on capability: Customerly covers Live chat, InviteReferrals covers Social sharing.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Customerly and InviteReferrals actually diverge.

Attributes where Customerly and InviteReferrals differ
AttributeCustomerlyInviteReferrals
Pricing modelsubscriptionUnknown
PlatformsWeb, Ios, AndroidWeb, Mobile
CategoryCustomer SupportAffiliate Marketing
Founded20152011

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • Segment

Only in InviteReferrals

  • Social sharing
  • Email referrals
  • Coupon rewards
  • Mobile-friendly widgets
  • Analytics dashboard
  • WooCommerce
  • Magento
  • Mobile support

Both cover

  • WordPress
  • Shopify
  • Zapier
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot InviteReferrals
  • Lead generationnot InviteReferrals
  • Email marketingnot InviteReferrals
  • Customer feedbacknot InviteReferrals

InviteReferrals

  • affiliate marketing managementnot Customerly
  • Workflow automationnot Customerly
  • Reportingnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

InviteReferrals

  • Pricing of $99 per feature per month adds up quickly for campaigns needing multiple features
  • Smaller company with fewer integrations compared to established platforms like Kickoff or Ambassador
  • Limited customization of referral program design compared to white-label solutions
  • Advanced analytics and reporting features require additional setup or consulting

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

InviteReferrals

Free

No published plan breakdown. See the InviteReferrals review.

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose InviteReferrals if

  • You need social sharing.
  • You want to start without paying.
  • You work on Web, Mobile.
  • You also want email referrals.
InviteReferrals review

Questions people ask

Is Customerly or InviteReferrals better?
Neither clearly leads. Customerly starts at Free and InviteReferrals at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or InviteReferrals?
Customerly starts at Free and InviteReferrals at Free.
Does Customerly or InviteReferrals run on more platforms?
Customerly runs on Web, Ios, Android. InviteReferrals runs on Web, Mobile.
Can I use Customerly for free?
Both have a free tier, so you can try either at no cost before committing.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what InviteReferrals is typically brought in for.
What can Customerly do that InviteReferrals cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. InviteReferrals covers Social sharing, Email referrals, Coupon rewards, Mobile-friendly widgets. Both handle WordPress, Shopify, Zapier, Web support.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
InviteReferrals: How does InviteReferrals pricing work?

InviteReferrals pricing starts at $99 per feature per month with a free trial available. You get unlimited sharing and conversions; you pay per feature activated, not per referral or campaign.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
InviteReferrals: What tracking methods does InviteReferrals support?

InviteReferrals supports both link-based and code-based tracking. Every referrer gets a unique coupon code to share, and the platform tracks every step from shares to clicks to successful conversions including registrations, sales, and app installs.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
InviteReferrals: What reward methods are available?

InviteReferrals supports unlimited referral payouts through wallet integration and multiple payout methods. The platform can deliver rewards through credits, discounts, or other incentives configured by the user.

Source
InviteReferrals: Is GDPR compliance included?

Yes, InviteReferrals includes GDPR compliance features as a standard capability for managing customer data in referral programs.

Source
InviteReferrals: Does InviteReferrals support API integrations?

Yes, InviteReferrals offers API support for custom integrations and works with Zapier to connect to hundreds of other applications. The platform supports 45+ languages for global campaigns.

Source
InviteReferrals: Who founded InviteReferrals?

InviteReferrals was founded in 2011 by Aman Gupta and Siddharth Gupta (CEO). The company is based in New York and later became part of NotifyVisitors, continuing to serve 20,000+ clients worldwide.

Source
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