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Software · head to head

CJ Affiliate vs Customerly

CJ Affiliate logo

CJ Affiliate

Software

Global affiliate marketing platform by Publicis

From
On request
Rated
-
Full reviewWebsite
Customerly logo

Customerly

Software

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: CJ Affiliate complex pricing tiers without transparent public pricing; Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • They diverge on capability: CJ Affiliate covers Cross-device tracking, Customerly covers Live chat.

Where they differ

Only the attributes on which CJ Affiliate and Customerly actually diverge.

Attributes where CJ Affiliate and Customerly differ
AttributeCJ AffiliateCustomerly
Starting priceOn requestFree
Pricing modeltransactionsubscription
Free tierNoYes
PlatformsWebWeb, Ios, Android
Founded19982015

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CJ Affiliate

  • Cross-device tracking
  • Real-time analytics
  • Publisher recruitment
  • Commission automation
  • Fraud protection
  • Salesforce
  • Adobe Analytics
  • Google Analytics

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

CJ Affiliate

  • affiliate marketing managementnot Customerly
  • Workflow automationnot Customerly
  • Reportingnot Customerly

Customerly

  • Customer supportnot CJ Affiliate
  • Lead generationnot CJ Affiliate
  • Email marketingnot CJ Affiliate
  • Customer feedbacknot CJ Affiliate

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CJ Affiliate

  • Complex pricing tiers without transparent public pricing
  • Limited integration capabilities with leading third-party HR point solutions compared to some competitors

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Pricing, plan by plan

CJ Affiliate

On request
  • EnterpriseFree
    • Custom pricing
    • Dedicated support
    • Advanced analytics

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Which should you pick?

Choose CJ Affiliate if

  • You need cross-device tracking.
  • You also want real-time analytics.
CJ Affiliate review

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Questions people ask

Is CJ Affiliate or Customerly better?
Neither clearly leads. CJ Affiliate starts at On request and Customerly at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CJ Affiliate or Customerly?
Customerly has a free tier; the other does not. Paid plans start at On request for CJ Affiliate and Free for Customerly.
Does CJ Affiliate or Customerly run on more platforms?
CJ Affiliate runs on Web. Customerly runs on Web, Ios, Android.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. CJ Affiliate starts at On request.
What is CJ Affiliate best used for?
CJ Affiliate is most often used for affiliate marketing management, workflow automation, reporting. Of those, affiliate marketing management and workflow automation are not what Customerly is typically brought in for.
What can CJ Affiliate do that Customerly cannot?
CJ Affiliate covers Cross-device tracking, Real-time analytics, Publisher recruitment, Commission automation. Customerly covers Live chat, Email marketing, Customer surveys, Help center. Both handle Web support.

Answered from the vendors’ own pages

CJ Affiliate: How much does CJ Affiliate cost?

CJ Affiliate requires custom pricing based on business needs. Contact their sales team for a customized quote; pricing tiers vary by affiliate network size and commission models used.

Source
Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
CJ Affiliate: How many publishers and brands are on CJ Affiliate?

CJ is the platform of choice for over 3,800 global brands with over 167K publishers and brands engaging billions of consumers worldwide across all verticals.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
CJ Affiliate: What integrations does CJ Affiliate support?

CJ Affiliate provides a comprehensive API supporting integrations with marketing automation platforms, analytics tools, and tracking systems through RESTful endpoints with OAuth 2.0 authentication.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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Related pages

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