Software · head to head
Custify vs Amity
The short version
- Each has a real cost: Custify no mobile app for on-the-go customer success management; Amity amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.
- They diverge on capability: Custify covers Task automation, Amity covers Customer segments.
Where they differ
Only the attributes on which Custify and Amity actually diverge.
Identical on both: free tier (No), platforms (Web), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Custify
- Task automation
- Customer 360
- Churn alerts
- Stripe
Only in Amity
- Customer segments
- Task management
- Alerts
- Slack
Both cover
- Health scores
- Playbooks
- Salesforce
- HubSpot
- Intercom
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Custify
- Customer Success
- Saasnot Amity
- Automationnot Amity
Amity
- Customer Success
- Smbnot Custify
- Ease Of Usenot Custify
Both are used for customer success, on those jobs the choice comes down to price and fit rather than capability.
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Custify
- No mobile app for on-the-go customer success management
- Limited reporting customization options
Amity
- Amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.
Pricing, plan by plan
Custify
$399/month- Starter$399/month
- Customer 360 view
- Basic health scoring
- Task management
- Growth$undefined/mo
- Expansion opportunity identification
- Advanced automation
- Custom dashboards
Amity
$300/month- Starter$300/month
- Health scores
- Segments
- Basic playbooks
- Growth$600/month
- Advanced automation
- Custom reports
- API
Which should you pick?
Questions people ask
- Is Custify or Amity better?
- Neither clearly leads. Custify starts at $399/month and Amity at $300/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Custify or Amity?
- Custify starts at $399/month and Amity at $300/month.
- Does Custify or Amity run on more platforms?
- Both run on Web, so platform support will not decide this one for you.
- What is Custify best used for?
- Custify is most often used for customer success, saas, automation. Of those, saas and automation are not what Amity is typically brought in for.
- What can Custify do that Amity cannot?
- Custify covers Task automation, Customer 360, Churn alerts, Stripe. Amity covers Customer segments, Task management, Alerts, Slack. Both handle Health scores, Playbooks, Salesforce, HubSpot.
Answered from the vendors’ own pages
Custify: How much does Custify cost?
Custify pricing starts at $399-$899 per month depending on team size and seats. Pricing is quote-based for larger teams, with no per-seat fees on higher tiers.
SourceCustify: What CRM systems does Custify integrate with?
Custify integrates with HubSpot, Salesforce, Zoho CRM, Zendesk Sell, Intercom, Pipedrive, Close CRM, Freshworks CRM, and 200+ other applications through Zapier.
SourceCustify: Does Custify have a mobile app?
No, Custify does not offer a dedicated mobile app. It is a cloud-based web platform accessible via browser on mobile devices.
Source