Softwr

Customer Success · head to head

Custify vs Strikedeck

Custify logo

Custify

Customer Success

Customer Success Software for SaaS

From
$399/month
Rated
-
Full reviewWebsite
S

Strikedeck

Customer Success

AI-Powered Customer Success

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Custify no mobile app for on-the-go customer success management; Strikedeck product is discontinued and no longer supported or developed
  • They diverge on capability: Custify covers Playbooks, Strikedeck covers AI churn prediction.

Where they differ

Only the attributes on which Custify and Strikedeck actually diverge.

Attributes where Custify and Strikedeck differ
AttributeCustifyStrikedeck
Starting price$399/monthOn request
Founded20172015

Identical on both: pricing model (Unknown), free tier (No), platforms (Web), user rating (Not yet rated), category (Customer Success).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Custify

  • Playbooks
  • Task automation
  • Customer 360
  • Churn alerts
  • HubSpot
  • Intercom
  • Stripe

Only in Strikedeck

  • AI churn prediction
  • Automated playbooks
  • Sentiment analysis
  • Usage analytics
  • Medallia
  • Slack
  • Zendesk

Both cover

  • Health scores
  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Custify

  • Customer Success
  • Saasnot Strikedeck
  • Automationnot Strikedeck

Strikedeck

  • Customer Success
  • Ai Powerednot Custify
  • Predictive Analyticsnot Custify

Both are used for customer success, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Custify

  • No mobile app for on-the-go customer success management
  • Limited reporting customization options

Strikedeck

  • Product is discontinued and no longer supported or developed
  • Limited integration options compared to modern customer success platforms
  • No longer receiving feature updates or security patches

Pricing, plan by plan

Custify

$399/month
  • Starter$399/month
    • Customer 360 view
    • Basic health scoring
    • Task management
  • Growth$undefined/mo
    • Expansion opportunity identification
    • Advanced automation
    • Custom dashboards

Strikedeck

On request

No published plan breakdown. See the Strikedeck review.

Which should you pick?

Choose Custify if

  • You need playbooks.
  • You also want task automation.
Custify review

Choose Strikedeck if

  • You need ai churn prediction.
  • You also want automated playbooks.
Strikedeck review

Questions people ask

Is Custify or Strikedeck better?
Neither clearly leads. Custify starts at $399/month and Strikedeck at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Custify or Strikedeck?
Custify starts at $399/month and Strikedeck at On request.
Does Custify or Strikedeck run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is Custify best used for?
Custify is most often used for customer success, saas, automation. Of those, saas and automation are not what Strikedeck is typically brought in for.
What can Custify do that Strikedeck cannot?
Custify covers Playbooks, Task automation, Customer 360, Churn alerts. Strikedeck covers AI churn prediction, Automated playbooks, Sentiment analysis, Usage analytics. Both handle Health scores, Salesforce, Web support.

Answered from the vendors’ own pages

Custify: How much does Custify cost?

Custify pricing starts at $399-$899 per month depending on team size and seats. Pricing is quote-based for larger teams, with no per-seat fees on higher tiers.

Source
Strikedeck: What is Strikedeck?

Strikedeck was a customer success platform that used machine learning and predictive analytics to identify customer health risks, sentiment, and engagement opportunities. The platform was acquired by Medallia in May 2019 and has since been discontinued.

Source
Custify: What CRM systems does Custify integrate with?

Custify integrates with HubSpot, Salesforce, Zoho CRM, Zendesk Sell, Intercom, Pipedrive, Close CRM, Freshworks CRM, and 200+ other applications through Zapier.

Source
Strikedeck: What happened to Strikedeck?

Medallia acquired Strikedeck on May 16, 2019, for $11 million. The platform was subsequently discontinued as Medallia consolidated its customer experience offerings.

Source
Custify: Does Custify have a mobile app?

No, Custify does not offer a dedicated mobile app. It is a cloud-based web platform accessible via browser on mobile devices.

Source
Strikedeck: What were Strikedeck's key features?

Strikedeck offered workflow automation, machine learning for customer health scoring, predictive analytics, usage tracking, and instant surveys. It provided real-time customer health dashboards and personalization capabilities.

Source
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