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Amity vs Strikedeck

Amity logo

Amity

Software

Customer Success for Growing Teams

From
$300/month
Rated
-
Full review
S

Strikedeck

Software

AI-Powered Customer Success

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amity amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.; Strikedeck product is discontinued and no longer supported or developed
  • They diverge on capability: Amity covers Customer segments, Strikedeck covers AI churn prediction.

Where they differ

Only the attributes on which Amity and Strikedeck actually diverge.

Attributes where Amity and Strikedeck differ
AttributeAmityStrikedeck
Starting price$300/monthOn request
Pricing modelsubscriptionUnknown
Founded20142015

Identical on both: free tier (No), platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amity

  • Customer segments
  • Playbooks
  • Task management
  • Alerts
  • HubSpot
  • Intercom

Only in Strikedeck

  • AI churn prediction
  • Automated playbooks
  • Sentiment analysis
  • Usage analytics
  • Medallia
  • Zendesk

Both cover

  • Health scores
  • Salesforce
  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amity

  • Customer Success
  • Smbnot Strikedeck
  • Ease Of Usenot Strikedeck

Strikedeck

  • Customer Success
  • Ai Powerednot Amity
  • Predictive Analyticsnot Amity

Both are used for customer success, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amity

  • Amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.

Strikedeck

  • Product is discontinued and no longer supported or developed
  • Limited integration options compared to modern customer success platforms
  • No longer receiving feature updates or security patches

Pricing, plan by plan

Amity

$300/month
  • Starter$300/month
    • Health scores
    • Segments
    • Basic playbooks
  • Growth$600/month
    • Advanced automation
    • Custom reports
    • API

Strikedeck

On request

No published plan breakdown. See the Strikedeck review.

Which should you pick?

Choose Amity if

  • You need customer segments.
  • You also want playbooks.
Amity review

Choose Strikedeck if

  • You need ai churn prediction.
  • You also want automated playbooks.
Strikedeck review

Questions people ask

Is Amity or Strikedeck better?
Neither clearly leads. Amity starts at $300/month and Strikedeck at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amity or Strikedeck?
Amity starts at $300/month and Strikedeck at On request.
Does Amity or Strikedeck run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is Amity best used for?
Amity is most often used for customer success, smb, ease of use. Of those, smb and ease of use are not what Strikedeck is typically brought in for.
What can Amity do that Strikedeck cannot?
Amity covers Customer segments, Playbooks, Task management, Alerts. Strikedeck covers AI churn prediction, Automated playbooks, Sentiment analysis, Usage analytics. Both handle Health scores, Salesforce, Slack, Web support.

Answered from the vendors’ own pages

Strikedeck: What is Strikedeck?

Strikedeck was a customer success platform that used machine learning and predictive analytics to identify customer health risks, sentiment, and engagement opportunities. The platform was acquired by Medallia in May 2019 and has since been discontinued.

Source
Strikedeck: What happened to Strikedeck?

Medallia acquired Strikedeck on May 16, 2019, for $11 million. The platform was subsequently discontinued as Medallia consolidated its customer experience offerings.

Source
Strikedeck: What were Strikedeck's key features?

Strikedeck offered workflow automation, machine learning for customer health scoring, predictive analytics, usage tracking, and instant surveys. It provided real-time customer health dashboards and personalization capabilities.

Source
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