Is Freshservice or Zapier better?

Neither clearly leads. Freshservice starts at $19/month and Zapier at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Freshservice or Zapier?

Zapier has a free tier; the other does not. Paid plans start at $19/month for Freshservice and Free for Zapier.

Does Freshservice or Zapier run on more platforms?

Freshservice runs on Web, Ios, Android. Zapier runs on Web, Api.

Can I use Zapier for free?

Yes. Zapier has a free tier, so you can try it without paying. Freshservice starts at $19/month.

What is Freshservice best used for?

Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what Zapier is typically brought in for.

What can Freshservice do that Zapier cannot?

Freshservice covers Incident management, Asset management, Change management, Knowledge base. Zapier covers App integrations, Workflow automation, Trigger-based actions, Multi-step Zaps. Both handle Slack, SOC2, GDPR.

Customer Support · head to head

Freshservice vs Zapier

Freshservice

Customer Support

Modern IT service management

From: $19/month
Rated: -

Full review Website

Zapier

All industries

Automate your work across 7,000+ app integrations

From: Free
Rated: -

Full review Website

The short version

Only Zapier has a free tier, so it costs nothing to try first.
Each has a real cost: Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up; Zapier the free plan allows 100 tasks per month and only two-step Zaps, one trigger and one action
They diverge on capability: Freshservice covers Incident management, Zapier covers App integrations.

Where they differ

Only the attributes on which Freshservice and Zapier actually diverge.

Attributes where Freshservice and Zapier differ
Attribute	Freshservice	Zapier
Starting price	$19/month	Free
Pricing model	subscription	usage-based
Free tier	No	Yes
Platforms	Web, Ios, Android	Web, Api
Category	Customer Support	All industries
Founded	2010	2011

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshservice

Incident management
Asset management
Change management
Knowledge base
Automation
Reporting
Microsoft Teams
AWS

Only in Zapier

App integrations
Workflow automation
Trigger-based actions
Multi-step Zaps
Data formatting
Conditional logic
Error handling
Team collaboration

Both cover

Slack
SOC2
GDPR

What people use each for

The jobs each tool is most often brought in to do.

Freshservice

IT service management and internal help desk ticketingnot Zapier
Asset management and change control for IT teamsnot Zapier

Zapier

Lead managementnot Freshservice
Data synchronizationnot Freshservice
Email automationnot Freshservice
Social media postingnot Freshservice
Customer onboardingnot Freshservice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshservice

Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
Sandbox and audit logs are Enterprise only, which carries no published price

Zapier

The free plan allows 100 tasks per month and only two-step Zaps, one trigger and one action
Multi-step Zaps, filters, paths, webhooks and the formatter all require a paid plan
Premium app connectors are withheld from the free plan
Free Zaps poll for new data every 15 minutes against 2 minutes on Professional and 1 minute on Team
Paying monthly rather than annually costs 50 percent more, so the 2,000-task Professional plan is $73.50 a month instead of $49

Pricing, plan by plan

Freshservice

$19/month

Starter$19/month
- Incident management
- Knowledge base
- Self-service portal
Growth$49/month
- Asset management
- Approval workflows
- SLA management
Pro$95/month
- Problem management
- Change management
- Release management
Enterprise$119/month
- Freddy AI
- Audit logs
- Custom SSL

Zapier

Free

FreeFree
- 100 tasks/month
- 5 Zaps
- Two-step Zaps
Starter$19.99/month
- 750 tasks/month
- 20 Zaps
- Multi-step Zaps
Professional$49/month
- 2,000 tasks/month
- Unlimited Zaps
- Custom logic

Which should you pick?

Choose Freshservice if

You need incident management.
You work on Web, Ios, Android.
You also want asset management.

Freshservice review

Choose Zapier if

You need app integrations.
You want to start without paying.
You work on Web, Api.
You also want workflow automation.

Zapier review

Questions people ask

Is Freshservice or Zapier better?: Neither clearly leads. Freshservice starts at $19/month and Zapier at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshservice or Zapier?: Zapier has a free tier; the other does not. Paid plans start at $19/month for Freshservice and Free for Zapier.
Does Freshservice or Zapier run on more platforms?: Freshservice runs on Web, Ios, Android. Zapier runs on Web, Api.
Can I use Zapier for free?: Yes. Zapier has a free tier, so you can try it without paying. Freshservice starts at $19/month.
What is Freshservice best used for?: Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what Zapier is typically brought in for.
What can Freshservice do that Zapier cannot?: Freshservice covers Incident management, Asset management, Change management, Knowledge base. Zapier covers App integrations, Workflow automation, Trigger-based actions, Multi-step Zaps. Both handle Slack, SOC2, GDPR.

Freshservice vs Zapier

Freshservice

Zapier

The short version

Where they differ

What each one covers

Only in Freshservice

Only in Zapier

Both cover

What people use each for

Freshservice

Zapier

Where each one falls short

Freshservice

Zapier

Pricing, plan by plan

Freshservice

Zapier

Which should you pick?

Choose Freshservice if

Choose Zapier if

Questions people ask

Related pages

More on Freshservice

More on Zapier

Keep looking

Other head to heads