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1Password vs Freshservice

1Password logo

1Password

All industries

The world's most-loved password manager

From
$2.99/month
Rated
-
Full reviewWebsite
Freshservice logo

Freshservice

Customer Support

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 1Password no free tier; all plans require paid subscription; Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • They diverge on capability: 1Password covers Password generator, Freshservice covers Incident management.

Where they differ

Only the attributes on which 1Password and Freshservice actually diverge.

Attributes where 1Password and Freshservice differ
Attribute1PasswordFreshservice
Starting price$2.99/month$19/month
Pricing modelUnknownsubscription
PlatformsmacOS, Windows, iOS, Android, Linux, WebWeb, Ios, Android
CategoryAll industriesCustomer Support
Founded20062010

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 1Password

  • Password generator
  • Autofill
  • Secure notes
  • Credit card storage
  • Document storage
  • Two-factor authentication
  • Watchtower security alerts
  • Travel mode

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Slack
  • Microsoft Teams

Both cover

  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

1Password

  • Password managementnot Freshservice
  • Secure document storagenot Freshservice
  • Team credential sharingnot Freshservice
  • Identity protectionnot Freshservice
  • Compliance managementnot Freshservice

Freshservice

  • IT service management and internal help desk ticketingnot 1Password
  • Asset management and change control for IT teamsnot 1Password

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

1Password

  • No free tier; all plans require paid subscription
  • Offline access requires prior device sync; cannot add new passwords while offline
  • Enterprise plan does not include free trial access

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Pricing, plan by plan

1Password

$2.99/month

No published plan breakdown. See the 1Password review.

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Which should you pick?

Choose 1Password if

  • You need password generator.
  • You work on macOS, Windows, iOS, Android, Linux, Web.
  • You also want autofill.
1Password review

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Questions people ask

Is 1Password or Freshservice better?
Neither clearly leads. 1Password starts at $2.99/month and Freshservice at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 1Password or Freshservice?
1Password starts at $2.99/month and Freshservice at $19/month.
Does 1Password or Freshservice run on more platforms?
1Password runs on macOS, Windows, iOS, Android, Linux, Web. Freshservice runs on Web, Ios, Android.
What is 1Password best used for?
1Password is most often used for password management, secure document storage, team credential sharing, identity protection. Of those, password management and secure document storage are not what Freshservice is typically brought in for.
What can 1Password do that Freshservice cannot?
1Password covers Password generator, Autofill, Secure notes, Credit card storage. Freshservice covers Incident management, Asset management, Change management, Knowledge base. Both handle SOC2.

Answered from the vendors’ own pages

1Password: Does 1Password offer a free tier?

No. 1Password offers no free tier as of July 2026, but provides a 14-day free trial with no credit card required for all plans except Enterprise.

Source
1Password: Can I access 1Password offline?

Yes. The desktop app allows for offline access to your vault once you have synced your passwords to the device.

Source
1Password: What is the pricing for individuals and families?

Individual plan costs 2.99 USD per month or 35.88 USD annually. Families plan costs 59.88 USD per year and includes five licenses with the ability to add more for 1 USD per month each.

Source
1Password: What platforms does 1Password support?

1Password is available on macOS, Windows, iOS, Android, Linux, with browser extensions for Chrome, Firefox, Edge, Brave, and Safari.

Source
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Related pages

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