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Customer Support · head to head

Freshservice vs LastPass

Freshservice logo

Freshservice

Customer Support

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite
LastPass logo

LastPass

All industries

Simplify online life with LastPass password manager

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only LastPass has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up; LastPass free plan limited to 1 device type only
  • They diverge on capability: Freshservice covers Incident management, LastPass covers Password vault.

Where they differ

Only the attributes on which Freshservice and LastPass actually diverge.

Attributes where Freshservice and LastPass differ
AttributeFreshserviceLastPass
Starting price$19/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, Desktop, Mobile
CategoryCustomer SupportAll industries
Founded20102008

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Slack
  • Microsoft Teams

Only in LastPass

  • Password vault
  • Password generator
  • Autofill
  • Security dashboard
  • Dark web monitoring
  • Emergency access
  • Secure notes
  • Digital wallet

What people use each for

The jobs each tool is most often brought in to do.

Freshservice

  • IT service management and internal help desk ticketingnot LastPass
  • Asset management and change control for IT teamsnot LastPass

LastPass

  • Password management and vault storagenot Freshservice
  • Multi-device access and autofillnot Freshservice
  • Dark web monitoring and security dashboardnot Freshservice
  • Team collaboration with shared folders and policiesnot Freshservice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

LastPass

  • Free plan limited to 1 device type only
  • Premium plan costs ~$3/month annually (30% discount applied)
  • Business Teams plan limited to up to 50 users maximum
  • Teams plan offers only 25 security policies
  • Business plan pricing ~$4/user/month
  • Business Max plan costs ~$7/user/month for advanced features

Pricing, plan by plan

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

LastPass

Free

No published plan breakdown. See the LastPass review.

Which should you pick?

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Choose LastPass if

  • You need password vault.
  • You want to start without paying.
  • You work on Web, Desktop, Mobile.
  • You also want password generator.
LastPass review

Questions people ask

Is Freshservice or LastPass better?
Neither clearly leads. Freshservice starts at $19/month and LastPass at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshservice or LastPass?
LastPass has a free tier; the other does not. Paid plans start at $19/month for Freshservice and Free for LastPass.
Does Freshservice or LastPass run on more platforms?
Freshservice runs on Web, Ios, Android. LastPass runs on Web, Desktop, Mobile.
Can I use LastPass for free?
Yes. LastPass has a free tier, so you can try it without paying. Freshservice starts at $19/month.
What is Freshservice best used for?
Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what LastPass is typically brought in for.
What can Freshservice do that LastPass cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base. LastPass covers Password vault, Password generator, Autofill, Security dashboard.
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