Live Chat & Chatbots · head to head
Bold360 vs Helpjuice
Bold360
Live Chat & Chatbots
AI-powered customer engagement and service platform
- From
- On request
- Rated
- -

Helpjuice
Customer Support
Knowledge base software for internal and customer-facing documentation
- From
- $249/month
- Rated
- -
The short version
- Each has a real cost: Bold360 bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.; Helpjuice no free plan is available, unlike some competitors that offer limited free tiers.
- They diverge on capability: Bold360 covers Live chat messaging, Helpjuice covers Customizable Knowledge Base.
Where they differ
Only the attributes on which Bold360 and Helpjuice actually diverge.
Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Bold360
- Live chat messaging
- AI chatbots
- Email support
- Knowledge base
- Salesforce
- IBM Watson
- API
- Webhooks
Only in Helpjuice
- Customizable Knowledge Base
- Advanced Analytics
- AI Writer
- AI Search & Chatbot
- Version History
- Single Sign-On
- Integrations
What people use each for
The jobs each tool is most often brought in to do.
Bold360
- Customer engagementnot Helpjuice
- Lead generationnot Helpjuice
- Customer supportnot Helpjuice
- Sales automationnot Helpjuice
Helpjuice
- Internal team documentationnot Bold360
- Customer self-service support portalsnot Bold360
- Reducing repetitive support ticketsnot Bold360
- Centralizing company SOPs and processesnot Bold360
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Bold360
- Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.
Helpjuice
- No free plan is available, unlike some competitors that offer limited free tiers.
- Entry-level pricing at $249/month is high relative to smaller knowledge base tools.
- AI Suite features are gated behind the two higher-priced tiers rather than included at the base level.
- Storage limits on lower tiers may be restrictive for media-heavy documentation.
Pricing, plan by plan
Bold360
On request- Starter$75/month
- Live chat
- Basic AI
- Chatbot
- Professional$150/month
- Advanced AI
- Omnichannel
- Enterprise$undefined/month
- Custom solutions
- Dedicated support
Helpjuice
$249/month- Knowledge Base$249/month
- 30 users
- 12GB storage
- Analytics
- AI-Knowledge Base$449/month
- 100 users
- 24GB storage
- Full AI Suite
- Unlimited AI-Knowledge Base$799/month
- Unlimited users
- 38GB storage
- Complete AI Suite
Which should you pick?
Choose Bold360 if
- You need live chat messaging.
- You work on Web, Mobile app, IOS, Android.
- You also want ai chatbots.
Choose Helpjuice if
- You need customizable knowledge base.
- You work on web.
- You also want advanced analytics.
Questions people ask
- Is Bold360 or Helpjuice better?
- Neither clearly leads. Bold360 starts at On request and Helpjuice at $249/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Bold360 or Helpjuice?
- Bold360 starts at On request and Helpjuice at $249/month.
- Does Bold360 or Helpjuice run on more platforms?
- Bold360 runs on Web, Mobile app, IOS, Android. Helpjuice runs on web.
- What is Bold360 best used for?
- Bold360 is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Helpjuice is typically brought in for.
- What can Bold360 do that Helpjuice cannot?
- Bold360 covers Live chat messaging, AI chatbots, Email support, Knowledge base. Helpjuice covers Customizable Knowledge Base, Advanced Analytics, AI Writer, AI Search & Chatbot.
Answered from the vendors’ own pages
Helpjuice: Does Helpjuice offer a free trial?
Yes, Helpjuice offers a 14-day free trial with full access to all features and no credit card required.
SourceHelpjuice: What happens to my account after the trial ends?
The account becomes inactive after the trial, but data is saved indefinitely until the account is upgraded to a paid plan.
SourceHelpjuice: How is a 'user' defined for billing purposes?
A user is defined as every person who has credentials to log into the knowledge base, which determines plan tier pricing.
SourceHelpjuice: Are discounts available?
Helpjuice offers discounts for nonprofits and educational institutions upon request, along with a 100% money-back guarantee.
SourceRelated pages
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- Helpjuice vs HubSpot Live Chat
- Helpjuice vs Kore.ai
- Helpjuice vs LiveChat
- Helpjuice vs Olark
- Helpjuice vs Rasa
- Helpjuice vs Yellow.ai
- Helpjuice vs Zendesk Answer Bot
- Helpjuice vs Acquire
- Helpjuice vs Kustomer
- Helpjuice vs Front
- Helpjuice vs Groove
- Helpjuice vs Freshworks Customer Service Suite
- Helpjuice vs HelpCrunch
- Helpjuice vs Document360
- Helpjuice vs Jira Service Management
- Helpjuice vs Salesforce Service Cloud
- Helpjuice vs 8x8 Contact Center
- Helpjuice vs Amazon Connect
- Helpjuice vs BMC Helix
- Helpjuice vs Chatwoot
- Helpjuice vs Customerly
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- Helpjuice vs Dialpad Contact Center
- Helpjuice vs Dixa
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